Help Wizard

Step 1


Charged twice per month

Charged twice per month

Could someone contact me!
This isn't right paying $9.99 twice. Thank you
3 Replies

Hey @ChristinaH1234, welcome to the Spotify Community!


Did you receive two separate payment confirmations email from Spotify this month?

Looking forward to your response ๐Ÿ™‚

No email. Just taken out of bank account twice for no reason. I just changed my bank account so they no longer can take anymore money out. I'm wondering if they could give me my money back before I report it. Thanks



In this case, the charges should show on your statement as โ€˜pendingโ€™. This means your bank has put a temporary authorization on the funds, but no money has actually been taken because Spotify has not verified your student status, and the charges will be cancelled soon. Check out some more info here:

Please let me know if you have any other questions ๐Ÿ™‚

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