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Since April, I have been experiencing a huge spike in data usage due to the spotify premium app on my iphone. This never used to be an issue, and my listening habits have not changed. I stream on my phone for maybe 20-30 minutes a day. This should not be happening. My phone bill was an extra $90 last month because of this.
For context, my data usage in March was 1.9 GB. Last month it was 14 GB. As I said, NOTHING has changed in terms of my listening habits. What is going on and how do I fix it? It would be great if I could speak to a human being about this, but I can't seem to find a customer service number for spotify anywhere. Compounding my frustration is the fact that any technical support email I send takes a full day to get a response, and they rarely even acknowledge the issue I'm having.
I have an iphone 6. I have spotify version 5.7.0 on my phone, and had the previous version prior to. I have stream quality on Normal. I only download via wifi. I just did a statistic reset on the phone to track usage...haven't even listened to a song yet and i'm already at 2.7 MB of usage.
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