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Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 83588 Views
  • 19 replies
  • 37 likes
  • 83588 Views
  • 19 replies
  • 37 likes

iPad 1st Gen

I have a 1st Generation iPad with Spotify on it, will I be able to download my playlists? Wanted to check before I start the process and then get disappointed because it's too old. Thanks!

  • Newbie
  • I have a 1st Generation iPad with Spotify on it, will I be able to download my playlists? Wanted to check before I start the process and then get disappointed because it's too old. Thanks!
  • Maxim
  • Spotify Star
  • 896 Views
  • 1 replies
  • 0 likes
  • 896 Views
  • 1 replies
  • 0 likes

Premium showing up on laptop but not iPod app

Every three months I get a Spotify Premium gift card so my acount can be renewed. I've never had a problme with this until now- the premium account shows up on my chromebook but not my iPod. I have made sure I am logged into the same account, I have ...

  • Casual Listener
  • Every three months I get a Spotify Premium gift card so my acount can be renewed. I've never had a problme with this until now- the premium account shows up on my chromebook but not my iPod. I have m...
  • Maxim
  • Spotify Star
  • 414 Views
  • 3 replies
  • 0 likes
  • 414 Views
  • 3 replies
  • 0 likes

Superuser Contribution songs in my playlist end without going to the next song

So when I'm randonly listening to songs on my playlist, there is always one song that won't start by itself and won't go to the next song after playing.

  • Regular
  • So when I'm randonly listening to songs on my playlist, there is always one song that won't start by itself and won't go to the next song after playing.
  • ZullyB
  • Roadie
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Download Musics are not playing on offline mode

I have a Spotify Premium Family account over 7 months now. On my account, when I "turn on" the offline mode several musics do not play, even being downloaded, and another ones play normally (around 3-4 musics). When I "turn off" the offline mode they...

  • Newbie
  • I have a Spotify Premium Family account over 7 months now. On my account, when I "turn on" the offline mode several musics do not play, even being downloaded, and another ones play normally (around 3...
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes

Can't view the followers of specific people?

Hey! I'm relatively new to the Spotify community and recently ran into a certain issue. I like to view who people are following and who is following them, but that feature only seems available for some accounts, not all. I was wondering if this is so...

  • Casual Listener
  • Hey! I'm relatively new to the Spotify community and recently ran into a certain issue. I like to view who people are following and who is following them, but that feature only seems available for so...
  • Maxim
  • Spotify Star
  • 514 Views
  • 3 replies
  • 0 likes
  • 514 Views
  • 3 replies
  • 0 likes

Message Inbox icon missing

I am no longer able to access my messages on my iphone mobile app. Anyone have this issue?

  • Casual Listener
  • I am no longer able to access my messages on my iphone mobile app.  Anyone have this issue? 
  • Hubo
  • Community Legend
  • 58443 Views
  • 53 replies
  • 6 likes
  • 58443 Views
  • 53 replies
  • 6 likes

Having problems right now

I can hear 5 or 6 seconds and then a break for more than 30 sec.. and so on... Are you having streaming problems right now ?

  • Gig Goer
  • I can hear 5 or 6 seconds and then a break for more than 30 sec.. and so on... Are you having streaming problems right now ?
  • Hubo
  • Community Legend
  • 645 Views
  • 3 replies
  • 0 likes
  • 645 Views
  • 3 replies
  • 0 likes

Superuser Contribution App for iPhone 7

I can't start the app after I update it.I have never had this problem befor. I tried to delet the app and download it again but it won't start.

  • Casual Listener
  • I can't start the app after I update it. I have never had this problem befor. I tried to delet the app and download it again but it won't start.
  • Elinlarsson8
  • Casual Listener
  • 314 Views
  • 2 replies
  • 0 likes
  • 314 Views
  • 2 replies
  • 0 likes

Spotify defaults to "Repeat One" upon startup on iPhone 7/Ford Fiesta

Whenever I plug in my USB to my Fiesta and iPhone to start the music, it automatically turns off shuffle and turns on "Repeat One" for whichever song I select/the song I previously listened to before closing my Spotify app. Usually, when I click on U...

  • Casual Listener
  • Whenever I plug in my USB to my Fiesta and iPhone to start the music, it automatically turns off shuffle and turns on "Repeat One" for whichever song I select/the song I previously listened to before...
  • 618 Views
  • 0 replies
  • 3 likes
  • 618 Views
  • 0 replies
  • 3 likes

carplay does not seem to be able to play all songs of a playlist folder

On the iphone or desktop I can play all songs in playlist folder. in carplay and using spotify as a source on my Kenwood DNX893s there is no option to do that. thanks

  • Casual Listener
  • On the iphone or desktop I can play all songs in playlist folder. in carplay and using spotify as a source on my Kenwood DNX893s there is no option to do that.   thanks
  • rcasey4488
  • Casual Listener
  • 1561 Views
  • 4 replies
  • 1 likes
  • 1561 Views
  • 4 replies
  • 1 likes

Search function not working for iOS app

When I search for an artist, the list populates, however when I make a selection I'm treated to a blank screen. Every time.By the way thanks for making me jump through **bleep**ing hoops just to get a problem resolved, why can't I contact "tech suppo...

  • Casual Listener
  • When I search for an artist, the list populates, however when I make a selection I'm treated to a blank screen. Every time. By the way thanks for making me jump through **bleep**ing hoops just to ...
  • 371 Views
  • 0 replies
  • 0 likes
  • 371 Views
  • 0 replies
  • 0 likes

iPhone battery goes down really fast and heats up when playing from saved songs

I'm using the latest version of Spotify and iOS. I also use bluetooth headphones and play offline.First I thought it was a problem with my phone, but I've tried restoring my phone, and the battery still goes down.Also, I was playing music through a p...

  • Casual Listener
  • I'm using the latest version of Spotify and iOS. I also use bluetooth headphones and play offline. First I thought it was a problem with my phone, but I've tried restoring my phone, and the battery ...
  • savagepopkov
  • Casual Listener
  • 798 Views
  • 2 replies
  • 0 likes
  • 798 Views
  • 2 replies
  • 0 likes

Spotify with Phillips Fidelio DS3000

I want a dock speakers station Fidelio DS3000.It is possible to play spotify on this?Thanks in advance

  • Newbie
  • I want a dock speakers station Fidelio DS3000. It is possible to play spotify on this? Thanks in advance
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

Solved!! Cannot log-in, iphone 7, IOS 10.3.2, spotify premium, will not send password link even tho I know pw

After downloading IOS 10.3.2 on iphone 7, spotify premium will not accept my login. Tried username with and w/o email. Tried deleting and reloading spotify from iphone. Tried disconnecting iphone app but now cannot reconnect it because I cannot login...

  • Casual Listener
  • After downloading IOS 10.3.2 on iphone 7, spotify premium will not accept my login. Tried username with and w/o email. Tried deleting and reloading spotify from iphone. Tried disconnecting iphon...
  • csaligman
  • Casual Listener
  • 888 Views
  • 1 replies
  • 0 likes
  • 888 Views
  • 1 replies
  • 0 likes

Volume control when connected via Amazon Firestick

I cannot contol the volume of any song when my device is connected via Amazon Firestick from iPhone 6s.

  • Newbie
  • I cannot contol the volume of any song when my device is connected via Amazon Firestick from iPhone 6s.
  • vazap
  • Newbie
  • 7224 Views
  • 1 replies
  • 0 likes
  • 7224 Views
  • 1 replies
  • 0 likes

When playing in my car with A2DP, car shows title of previous song

Hey everybody, my first post on the community This post is somehow related to thishttps://community.spotify.com/t5/Ongoing-Issues/Wrong-Title-when-playing-in-car-over-A2DP/idi-p/1616256I experience the same exact behaviour with my iPhone 6S with iOS ...

  • Visitor
  • Hey everybody, my first post on the community 🙂 This post is somehow related to this https://community.spotify.com/t5/Ongoing-Issues/Wrong-Title-when-playing-in-car-over-A2DP/idi-p/1616256 I exp...
  • 435 Views
  • 0 replies
  • 0 likes
  • 435 Views
  • 0 replies
  • 0 likes

Can't skip songs

Hello, so I've been listening to Spotify free for months now with no issues. However the other day I tried skipping a song but I couldn't, a message poppped up saying I'd need to upgrade. Thinking I used up all of my skips for the hour I let it be, h...

  • Newbie
  • Hello, so I've been listening to Spotify free for months now with no issues. However the other day I tried skipping a song but I couldn't, a message poppped up saying I'd need to upgrade. Thinking I ...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

New iPhone

I have the Premium Family account and recently switched from an Andriod (lost phone) to an iPhone - how do I get Spotify set up on the iPhone? Through the App Store it looks like it wants to charge me. Thanks!

  • Newbie
  • I have the Premium Family account and recently switched from an Andriod (lost phone) to an iPhone - how do I get Spotify set up on the iPhone? Through the App Store it looks like it wants to cha...
  • Maxim
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

I can't play music

An add has appeared (allthough I'm a premium user) and it won't go to a new song. The add just stays there and when I try to play a song it just ignores me. I am paying and can't even listen to music

  • Newbie
  • An add has appeared (allthough I'm a premium user) and it won't go to a new song. The add just stays there and when I try to play a song it just ignores me. I am paying and can't even listen to music
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Disappearing songs and playlists

I have an IOS 10 iPhone 6 with Spotify Free and when I went onto the app today a significant portion of the songs were missing, all the ones I've saved up till about a week or so ago. Along with those songs I lost my discover playlist and several oth...

  • Visitor
  • I have an IOS 10 iPhone 6 with Spotify Free and when I went onto the app today a significant portion of the songs were missing, all the ones I've saved up till about a week or so ago. Along with thos...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes