Help Wizard

Step 1


Constantly Pausing: Can't listen to any music!

Constantly Pausing: Can't listen to any music!




United States


iPhone 7 Plus

Operating System

iOS 12.1


My Question or Issue

This morning all of the sudden my spotify has not been working. Any song I try to play, it just pauses right away. Whenever I click play, the song will play again for 1 second then pause again. I've tried reinstalling it, clearing the cache, restarting my phone, and none of that has worked. Please help! 

1 Reply

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? Sorry if this may sound a bit repetitive but if that doesn't help, try a quick clean reinstall of the app by following these steps.


However, you're on iOS 12.1 Beta which is an unreleased versions of iOS, currently the official version for all the users is iOS 12. You might also be interested in signing up for Spotify Beta for iOS 🙂

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

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