Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hi,
Just to clarify: when you are listening to a song on Spotify, the lock screen does not present any player controls? What version of iOS are you running?
Yes mate, exactly that - ios 7.1.2
Be patient with me i'm new to all this!
This is strange, I don't think I've ever seen this problem on iOS.
Can you try soft rebooting your phone by holding down the home and lock buttons together until the apple logo appears on the screen and see if that makes any difference?
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
I've been having this same bug too. It isn't a big deal, but it is frustrating when the lockscreen album & controls are there sometimes, but not others.
I did the suggestion where I swipe up the iOS controls. Here I pause the song, then continue the song, then the controls & album shows on the lockscreen. I guess this is an acceptable solution.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…