Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Lyrics not showing

Plan Premium Country Canada Device iPhone XR Operating System iOS 15.0.2 Spotify 8.6.80.1180 My Question or Issue Apparently everyone in the world got the lyrics with the update. Expect me. How do I fix this ? Or rather how will YOU fix this ?! Empti...

  • Regular
  • Not applicable
  • 398760 Views
  • 879 replies
  • 326 likes
  • 398760 Views
  • 879 replies
  • 326 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Ver
  • Spotify Legend
  • 78798 Views
  • 124 replies
  • 32 likes
  • 78798 Views
  • 124 replies
  • 32 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 18036 Views
  • 8 replies
  • 0 likes
  • 18036 Views
  • 8 replies
  • 0 likes

Do I need to use wireless to go online?

I am running Spotify on my iPhone with downloaded songs (offline mode). I know that I need to go online once every 30 days to keep my downloaded songs active. Does that mean that I need to go online through a wireless LAN, or is it enough to go onlin...

  • Casual Listener
  • I am running Spotify on my iPhone with downloaded songs (offline mode).  I know that I need to go online once every 30 days to keep my downloaded songs active.  Does that mean that I need t...
  • Peter__
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

iPod does not sync

hello I already syncronized my ipod nano but now I connect it and it gets blocked, what can i do? it stops when it asks: do you really want to erase and substitute your music? It does not accept mu click to "yes"

  • Newbie
  • hello I already syncronized my ipod nano but now I connect it and it gets blocked, what can i do? it stops when it asks: do you really want to erase and substitute your music? It does not accept mu c...
  • Adam
  • Roadie
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Solved!! Spotify crashes when I add a song to a certain playlist [IPAD]

Almost every time I add a song to a certain playlist (it has 4756 songs if that helps) the app crashes. The song is added, but I have to reload the app again. Very annoying. This doesn't happen when I add to any other playlist, and it has only happen...

  • Gig Goer
  • Almost every time I add a song to a certain playlist (it has 4756 songs if that helps) the app crashes. The song is added, but I have to reload the app again. Very annoying. This doesn't happen when ...
  • baespey
  • Music Fan
  • 2904 Views
  • 21 replies
  • 3 likes
  • 2904 Views
  • 21 replies
  • 3 likes

Sound only for a second

I'm premium subscriber but recently I can't play songs from Spotify to Apple Tv anymore. When I press Airplay sound comes for a second, then disappears, comes back, disappears and so only. The sound is only there for a split second. When I play throu...

  • Casual Listener
  • I'm premium subscriber but recently I can't play songs from Spotify to Apple Tv anymore. When I press Airplay sound comes for a second, then disappears, comes back, disappears and so only. The sound ...
  • Uben
  • Casual Listener
  • 173 Views
  • 2 replies
  • 0 likes
  • 173 Views
  • 2 replies
  • 0 likes

Spotify premium

I subscribe to premium and have it on 3 devices. Just got a new iPad mini and want it on that as well just to stream from. I seem to be stuck with the free app with adverts, even though I used my account details when I logged in. What's gone wrong?!

  • Casual Listener
  • I subscribe to premium and have it on 3 devices. Just got a new iPad mini and want it on that as well just to stream from. I seem to be stuck with the free app with adverts, even though I used my acc...
  • Peter__
  • Community Legend
  • 201 Views
  • 3 replies
  • 0 likes
  • 201 Views
  • 3 replies
  • 0 likes

Only Clean Versions of music on iOS 7.0.6

Hello all, I've been having a lot of issues with the newest version of spotify, the biggest one for me, is only clean versions of songs showing. Unlike on the desktop app, where you would have the option of "# more releases" to choose the explicit co...

  • Casual Listener
  • Hello all,   I've been having a lot of issues with the newest version of spotify, the biggest one for me, is only clean versions of songs showing. Unlike on the desktop app, where you would ...
  • soulvoid86
  • Casual Listener
  • 446 Views
  • 1 replies
  • 0 likes
  • 446 Views
  • 1 replies
  • 0 likes

Playback error on iPhone 5

I've used Spotify Premium for about a year - recently switch from iphone 4 to 5. I've installed the app twice now, then downloaded a few playlists for offline mode. Both times, couldn't get it to work with this message: "Audio playback error - Playba...

  • Newbie
  • I've used Spotify Premium for about a year - recently switch from iphone 4 to 5. I've installed the app twice now, then downloaded a few playlists for offline mode. Both times, couldn't get it to wor...
  • robzim737
  • Community Legend
  • 1202 Views
  • 1 replies
  • 0 likes
  • 1202 Views
  • 1 replies
  • 0 likes

Won't play synced songs on offline

I click on a play list that's synced offline n I'm lucky if one song even plays on the list... I have the premium on iPhone 5. All of the updates are up to date. I've tried deleting n re downloading it tried unsyncing songs n re syncing them nothing ...

  • Newbie
  • I click on a play list that's synced offline n I'm lucky if one song even plays on the list... I have the premium on iPhone 5. All of the updates are up to date. I've tried deleting n re downloading ...
  • Peter__
  • Community Legend
  • 1928 Views
  • 2 replies
  • 0 likes
  • 1928 Views
  • 2 replies
  • 0 likes

error 01 with alpine car stereo

This worked fine for a week then suddenly after playing 1 track the car stereo showed error 01. I have read many many posts but no fix. Spotify say they do not deal with car head units and that is their answer. It is not a head unit issue but a spoti...

  • Regular
  • This worked fine for a week then suddenly after playing 1 track the car stereo showed error 01. I have read many many posts but no fix. Spotify say they do not deal with car head units and that is th...
  • paulnw95
  • Regular
  • 1164 Views
  • 2 replies
  • 0 likes
  • 1164 Views
  • 2 replies
  • 0 likes

Solved!! Why are my local files only playable in shuffle?

I can't seem to be able to play specific local files I own. I have synced them and they are appearing in my local files area on my phone but I can only listen to these tracks via shuffle, and skipping through local files is counting towards my 6 skip...

  • Newbie
  • I can't seem to be able to play specific local files I own. I have synced them and they are appearing in my local files area on my phone but I can only listen to these tracks via shuffle, and skippin...
  • Peter__
  • Community Legend
  • 322 Views
  • 2 replies
  • 0 likes
  • 322 Views
  • 2 replies
  • 0 likes

Sportify syncing with Iphone 5s

Hello, I use a Android tablet and a iphone and on both I have spotify running. But i have a few problems with the Iphone. He syncs but serval number are not synct to my iphone but on the Android tablet they are. I see it serval times that it syncs a ...

  • Roadie
  • Hello,   I use a Android tablet and a iphone and on both I have spotify running. But i have a few problems with the Iphone.   He syncs but serval number are not synct to my iphone ...
  • plsderksen
  • Roadie
  • 239 Views
  • 4 replies
  • 0 likes
  • 239 Views
  • 4 replies
  • 0 likes

Is the shuffle play feature going to be fixed?

I have a playlist of about 280 songs and the same songs play over and over again on shuffle play. Somebody has already said that the shuffle feature doesn't really work properly. Is this going to get fixed ever?

  • Roadie
  • I have a playlist of about 280 songs and the same songs play over and over again on shuffle play. Somebody has already said that the shuffle feature doesn't really work properly. Is this going to get...
  • Peter__
  • Community Legend
  • 346 Views
  • 6 replies
  • 0 likes
  • 346 Views
  • 6 replies
  • 0 likes

phone not letting me use offline or synching music

Hi my phone is not showing up under devices however all of my music and playlists are showing up on my phone but I can not play them offline and it says that they are not synched ? Tried redownloading app and logging in again but nothing working ?

  • Newbie
  • Hi my phone is not showing up under devices however all of my music and playlists are showing up on my phone but I can not play them offline and it says that they are not synched ? Tried redownloadin...
  • pnc
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Solved!! Why is my iPhone app crashing?!

I currently have version 0.9.1. When I try to go into the app, it loads for a few seconds, and then the message "Browse is not available while in offline mode." appears before the app crashes and goes back to my home screen. Sometimes it doesn't even...

  • Casual Listener
  • I currently have version 0.9.1.   When I try to go into the app, it loads for a few seconds, and then the message "Browse is not available while in offline mode." appears before the app cras...
  • Peter__
  • Community Legend
  • 2587 Views
  • 7 replies
  • 0 likes
  • 2587 Views
  • 7 replies
  • 0 likes

problems with offline playlists

Hi, I hope someone will be able to help me with this. On my ipod touch, whenever I add a new playlist and synch it for listening offline, it immediately deletes them when I restart the app. It has happened since I updated the app. Any ideas?

  • Regular
  • Hi,   I hope someone will be able to help me with this.   On my ipod touch, whenever I add a new playlist and synch it for listening offline, it immediately deletes them when I rest...
  • Greg
  • Roadie
  • 476 Views
  • 10 replies
  • 0 likes
  • 476 Views
  • 10 replies
  • 0 likes

Connect on iPhone 4s not finding Windows 8.1 laptop

I am synced to the laptop and it shows the iphone, but when I tap connect on the iphone 4s, it doesn't recognize any devices. Please help!

  • Newbie
  • I am synced to the laptop and it shows the iphone, but when I tap connect on the iphone 4s, it doesn't recognize any devices. Please help!
  • Josh
  • Community Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

How turn off shuffle on spotify iPhone?

For some reason i can not take off the shuffle feature on my iphone. This happened once before and i believe a turned it off through my PC, which resulting it turning of on my phone. This time around its only on shuffle on my phone, and i can not tur...

  • Newbie
  • For some reason i can not take off the shuffle feature on my iphone. This happened once before and i believe a turned it off through my PC, which resulting it turning of on my phone. This time around...
  • robzim737
  • Community Legend
  • 769 Views
  • 1 replies
  • 0 likes
  • 769 Views
  • 1 replies
  • 0 likes

Does Spotify work with Parrot MKi9200?

Hi, I have the Parrot MKi9200 and an iPhone 4S. I know that the music on my iPhone works flawlessly, with the remote ect... I was wondering, if I had Spotify would this work just as flawlessly? I understand that I have to select 'Application Audio' t...

  • Newbie
  • Hi, I have the Parrot MKi9200 and an iPhone 4S. I know that the music on my iPhone works flawlessly, with the remote ect... I was wondering, if I had Spotify would this work just as flawlessly? I u...
  • JorgeLuisBorges
  • Newbie
  • 12894 Views
  • 5 replies
  • 0 likes
  • 12894 Views
  • 5 replies
  • 0 likes

The music quality option is not working on my Iphone 5

Why isn't there any difference when I switch the music quality from normal to exreme, it sounds much more worse than I listen it from my Mac.

  • Casual Listener
  • Why isn't there any difference when I switch the music quality from normal to exreme, it sounds much more worse than I listen it from my Mac.
  • thoma1s
  • Casual Listener
  • 308 Views
  • 5 replies
  • 0 likes
  • 308 Views
  • 5 replies
  • 0 likes

iOS - music/playlists stuck loading indefinitely

Hey I'm a Premium subscriber and I think Spotify is a fantastic service. I've been using it for about three months now on both Desktop and iOS. But since about a week ago Spotify on iOS became completely unusable: 1) Every playlist I try to open show...

  • Casual Listener
  • Hey I'm a Premium subscriber and I think Spotify is a fantastic service. I've been using it for about three months now on both Desktop and iOS. But since about a week ago Spotify on iOS became comp...
  • blake
  • Community Legend
  • 403 Views
  • 3 replies
  • 0 likes
  • 403 Views
  • 3 replies
  • 0 likes