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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30793 Views

40 replies

9 likes

  • 30793 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95519 Views

115 replies

12 likes

Other
  • 95519 Views
  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1038 Views

0 replies

0 likes

iOS
  • 1038 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293925 Views

60 replies

15 likes

  • 293925 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123846 Views

19 replies

38 likes

  • 123846 Views
  • 19 replies
  • 38 likes

iphone 4 app keeps crashing in the search function

i have latest apple software and latest spotify - i use the search function and it always comes up try again, i leave function to menu and go back and it works - however it then crashes when i search again and its loading!! so frustrating!!

Newbie

i have latest apple software and latest spotify - i use the search function and it always comes up try again, i leave function to menu and go back and it works - however it then crashes when i search...

jeremygoh

Community Legend

775 Views

1 replies

0 likes

  • 775 Views
  • 1 replies
  • 0 likes

New video ad option for 30min of ad-free listening RUINING Spotify

The newer option on Spotify to watch a 30 second clip to have 30 minutes of ad free listening is ruining spotify and I'm about to delete it from my phone. I understand they need ads for funding, and I like the idea of watching a video in exchange for...

Visitor

The newer option on Spotify to watch a 30 second clip to have 30 minutes of ad free listening is ruining spotify and I'm about to delete it from my phone. I understand they need ads for funding, and ...

meahtenoha

Spotify

3379 Views

4 replies

1 likes

  • 3379 Views
  • 4 replies
  • 1 likes

Spotify on iPhone4 stops syncing half way and does not restart

Really frustrating. I cannot sync now tracks onto my playlists (for offline play). It starts, randomly, and stops and does not finish. How can force spotify to sync new songs on my phone?

Casual Listener

Really frustrating. I cannot sync now tracks onto my playlists (for offline play). It starts, randomly, and stops and does not finish.  How can force spotify to sync new songs on my phone? ...

jeremygoh

Community Legend

625 Views

1 replies

0 likes

  • 625 Views
  • 1 replies
  • 0 likes

"Show Activity" option being changed without permission

Using spotify on iPhone 5 running current iOS version. In the settings pane, under "Social", I keep the option for sharing my listening on facebook set to "off", but I routinely see my listening activity show up on facebook anyway. I go back and chec...

Newbie

Using spotify on iPhone 5 running current iOS version.    In the settings pane, under "Social", I keep the option for sharing my listening on facebook set to "off", but I routinely see ...

jeremygoh

Community Legend

1059 Views

1 replies

0 likes

iphone 5
Social
  • 1059 Views
  • 1 replies
  • 0 likes

iOS app crashing

Hi there<br><br>I'm using an iPhone 4s with iOS 7.1.2. I have downloaded the app and it crashes after I try and log in.<br><br>I have turned the phone off and on. Deleted the app restarted the phone and tried installing again. Nothing works. (Clean i...

Casual Listener

Hi there&lt;br&gt;&lt;br&gt;I'm using an iPhone 4s with iOS 7.1.2. I have downloaded the app and it crashes after I try and log in.&lt;br&gt;&lt;br&gt;I have turned th...

jeremygoh

Community Legend

752 Views

3 replies

0 likes

Other
  • 752 Views
  • 3 replies
  • 0 likes

SPOTIFY PREMIUM WILL NOT REGISTER ON IPHONE 5

I've always used spotify and recently lost my debit card, so the payment was cancelled. When I went to put in the new card numberit wouldn't take it. Ive gotten reciepts saying the purchase went through, but it's still showing as a free account on my...

Newbie

I've always used spotify and recently lost my debit card, so the payment was cancelled. When I went to put in the new card numberit wouldn't take it. Ive gotten reciepts saying the purchase went thro...

jeremygoh

Community Legend

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
  • 0 likes

spotify showing free in stead of premium

when i login in spotify website, it shows my premium will be end on 2014-10-03 but when i log into iphone app, it shows free........ please help

Newbie

when i login in spotify website, it shows my premium will be end on 2014-10-03 but when i log into iphone app, it shows free........   please help

jeremygoh

Community Legend

765 Views

1 replies

1 likes

  • 765 Views
  • 1 replies
  • 1 likes

Why can I select a track to play on the desktop app but not on my iPhone?

Why can I select a track to play on the desktop app but not on my iPhone? Can anyone explain this? Makes no sense that I can do it on one but not the other!! BTW... Free version...

Newbie

Why can I select a track to play on the desktop app but not on my iPhone?  Can anyone explain this?  Makes no sense that I can do it on one but not the other!!  BTW... Free version...&...

jeremygoh

Community Legend

647 Views

2 replies

0 likes

  • 647 Views
  • 2 replies
  • 0 likes

Continuous play if a playlist

We use Spotify in our salon. We would like for one playlist to continue to play throughout the day, but it always seems to stop at the end if the playlist. Is there a way to continue to repeat the playlist? I so have premium and I do the offline mode...

Casual Listener

We use Spotify in our salon. We would like for one playlist to continue to play throughout the day, but it always seems to stop at the end if the playlist. Is there a way to continue to repeat the ...

jeremygoh

Community Legend

5267 Views

2 replies

0 likes

  • 5267 Views
  • 2 replies
  • 0 likes

Albums skip around

When I try to play a complete album from my playlist, rather than play the songs in order, Spotify is skipping around to various songs on the album. I do not have the shuffle button on so I am not sure why this would be happening? Help please

Newbie

When I try to play a complete album from my playlist, rather than play the songs in order, Spotify is skipping around to various songs on the album. I do not have the shuffle button on so I am not su...

jeremygoh

Community Legend

637 Views

1 replies

0 likes

  • 637 Views
  • 1 replies
  • 0 likes

Browse page does not refresh featured playlists in the rotator

Every morning I have to log out of Spotify and log in again because the Browse page does not automatically does not refresh featured playlists in the rotator box. So for e.g. if I last accessed spotify on my iphone 5s on Tuesday, it would continue sh...

Newbie

Every morning I have to log out of Spotify and log in again because the Browse page does not automatically does not refresh featured playlists in the rotator box. So for e.g. if I last accessed ...

jeremygoh

Community Legend

700 Views

1 replies

0 likes

  • 700 Views
  • 1 replies
  • 0 likes

Saved music missing

The albums/songs I have saved are not showing in "Your Music" on iPhone, but can be seen on my Mac and Android apps.I have tried the following, to no avail:-rebooting my phone-logging out-reinstalling the appI have a premium account and I am using Sp...

Newbie

The albums/songs I have saved are not showing in "Your Music" on iPhone, but can be seen on my Mac and Android apps. I have tried the following, to no avail: -rebooting my phone -logging out -r...

jeremygoh

Community Legend

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Offline Issues

While i was playing music at a certain point i got the song stuck, and checkin my iphone i saw that without any action caused by me I found all the playlist erased from the usual place (under "your music"). They aren't there anymore but sill saved on...

Newbie

While i was playing music at a certain point i got the song stuck, and checkin my iphone i saw that without any action caused by me I found all the playlist erased from the usual place (under "your m...

jeremygoh

Community Legend

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes

Gift Card

I have already got my spotfiy account to premium but I was using a gift card and activated it from my iphone 5. I heard on previous posts to wait up to 12 hours or log out then back in(which didn't work for me). I would like to know if any of these c...

Casual Listener

I have already got my spotfiy account to premium but I was using a gift card and activated it from my iphone 5. I heard on previous posts to wait up to 12 hours or log out then back in(which didn't w...

jeremygoh

Community Legend

1187 Views

3 replies

0 likes

Gift Card
support
  • 1187 Views
  • 3 replies
  • 0 likes

Spotify on Ipad - seaching friends and playlists

Hello, I have the spotify app on my ipad. i am unable to search for friends, whenever i click on the friends tab the only option is connect to facebook. i do not have facebook. if i search with username nothing comes up. also, i am having issues sear...

Newbie

Hello,   I have the spotify app on my ipad. i am unable to search for friends, whenever i click on the friends tab the only option is connect to facebook. i do not have facebook. if i search w...

jeremygoh

Community Legend

1994 Views

5 replies

0 likes

  • 1994 Views
  • 5 replies
  • 0 likes

Shuffle Play- Same sequence of songs

I just listened to my 330 song playlist on shuffle play on two consecutive days and I heard almost the same exact sequence of songs each day. Its not the first time it has happened either. If that doesnt tell you that shuffle play isnt working then I...

Roadie

I just listened to my 330 song playlist on shuffle play on two consecutive days and I heard almost  the same exact sequence of songs each day. Its not the first time it has happened either. If t...

jeremygoh

Community Legend

1005 Views

3 replies

0 likes

  • 1005 Views
  • 3 replies
  • 0 likes

Please fix the syncing on spotify!

Spotify Employees, Please do fix the spotify wifi syncing. It always stays on pending when trying to sync local files and also the album artwork never shows on the playlist tab but it shows as a mini album artwork in the box above the play and pause ...

Casual Listener

Spotify Employees,   Please do fix the spotify wifi syncing. It always stays on pending when trying to sync local files and also the album artwork never shows on the playlist tab but it show...

jeremygoh

Community Legend

815 Views

2 replies

0 likes

  • 815 Views
  • 2 replies
  • 0 likes

iphone spotify can not removing music from playlist

iphone spotify can not removing music from playlist but directly remove mymusic please fix it. btw . android ver can removine music from playlist

Newbie

iphone spotify can not removing music from playlist    but directly remove mymusic    please fix it.     btw . android ver can removine music from playlist

jeremygoh

Community Legend

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Music Quality

When I am playing music on my ion speaker it seems that the higher the volume on my phone is the lower the quality of the music is even when the speaker is turned down. However usual music quality can be acheived by turning the speaker all the way up...

Visitor

When I am playing music on my ion speaker it seems that the higher the volume on my phone is the lower the quality of the music is even when the speaker is turned down. However usual music quality ca...

jeremygoh

Community Legend

722 Views

4 replies

0 likes

  • 722 Views
  • 4 replies
  • 0 likes

some songs just stops playing

some songs just stops playing one oe two minutes into the song. I have tried to remove the song and add it again - same result. I am using a Iphone 4. Someone has any udea what could be the problem? RGDS

Newbie

some songs just stops playing one oe two minutes into the song. I have tried to remove the song and add it again - same result. I am using a Iphone 4. Someone has any udea what could be the problem? ...

kbrooksc

Community Legend

473 Views

1 replies

0 likes

  • 473 Views
  • 1 replies
  • 0 likes