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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 36679 Views
  • 15 replies
  • 36 likes
  • 36679 Views
  • 15 replies
  • 36 likes

Spotify crashes when trying to play track tagged by Shazam

If I select a track in Shazam then select 'Listen on Spotify', Spotify opens OK and highlights the track I want. If I then select it to play Spotify crashes.This happens with a variety of tracks. I've tried deleting and reinstalling Spotify but I sti...

  • Newbie
  • If I select a track in Shazam then select 'Listen on Spotify', Spotify opens OK and highlights the track I want. If I then select it to play Spotify crashes.This happens with a variety of tracks. I'v...
  • jeremygoh
  • Community Legend
  • 415 Views
  • 2 replies
  • 0 likes
  • 415 Views
  • 2 replies
  • 0 likes

Latest spotify update - can't add songs to playlist or even play in search (ipad Air)

Basically, since I updated Spotify, when I search I can only play or add one song from a search before it freezes.... I can move away from the search and search for other songs but I can't click on anything that comes up as a result of the search (as...

  • Casual Listener
  • Basically, since I updated Spotify, when I search I can only play or add one song from a search before it freezes.... I can move away from the search and search for other songs but I can't click on a...
  • jeremygoh
  • Community Legend
  • 1785 Views
  • 7 replies
  • 0 likes
  • 1785 Views
  • 7 replies
  • 0 likes

Normalize volume control?

Will volume normalization ever be an option for iphone? I use my iphone to play spotify at work and in the car. The volume difference is intolerable. My clients jump every time a new songs is played. I purchased spotify premium solely for mobile use....

  • Newbie
  • Will volume normalization ever be an option for iphone? I use my iphone to play spotify at work and in the car. The volume difference is intolerable. My clients jump every time a new songs is pl...
  • user-removed
  • Not applicable
  • 2328 Views
  • 3 replies
  • 3 likes
  • 2328 Views
  • 3 replies
  • 3 likes

Solved!! having my new tracks on top of the list...

Hi, on my Iphone each time I add a new track on a playlist, this newest song is at the bottom of the playlist. Which means that I have to scroll thru the all playlist to get to the latest one. Do you know how can I sort them in the opposite way, plea...

  • Casual Listener
  • Hi, on my Iphone each time I add a new track on a playlist, this newest song is at the bottom of the playlist. Which means that I have to scroll thru the all playlist  to get to the latest ...
  • Joe
  • Community Legend
  • 665 Views
  • 5 replies
  • 0 likes
  • 665 Views
  • 5 replies
  • 0 likes

Need a date added feature on ios platforms

On browser i can goto a playlist i'm following and go straight to the latest tracks using 'date added' and click to most recent.you cannot do this on iphone or ipad. So if you follow a playlist of 4000 tracks you can imagine it would be quicker to ha...

  • Newbie
  • On browser i can goto a playlist i'm following and go straight to the latest tracks using 'date added' and click to most recent. you cannot do this on iphone or ipad. So if you follow a playlist o...
  • ShaKerZ67
  • Regular
  • 640 Views
  • 11 replies
  • 0 likes
  • 640 Views
  • 11 replies
  • 0 likes

Sync playlists w/ ipod nano 6th gen

Hey! I have the nano 6th generation, and I was wondering if it was possible to download playlists on it? I assumed it would since it's a newer version. It starts downloading, gets up to .11gb and then quits. Then I look on it, and it only loaded 2 so...

  • Newbie
  • Hey! I have the nano 6th generation, and I was wondering if it was possible to download playlists on it? I assumed it would since it's a newer version. It starts downloading, gets up to .11gb and the...
  • Joe
  • Community Legend
  • 3283 Views
  • 1 replies
  • 0 likes
  • 3283 Views
  • 1 replies
  • 0 likes

Solved!! Save specific occurence of dynamic playlist, such as #ThrowbackThursday

I really like last Thursday's occurence, so I clicked "follow" but I'm pretty sure by doing this I'm subscribing to an ever-updating playlist, not last Thursday's occurence. How do I save this one occurence? I know I can manually add each song to a p...

  • Newbie
  • I really like last Thursday's occurence, so I clicked "follow" but I'm pretty sure by doing this I'm subscribing to an ever-updating playlist, not last Thursday's occurence.  How do I save this ...
  • Joe
  • Community Legend
  • 4448 Views
  • 1 replies
  • 0 likes
  • 4448 Views
  • 1 replies
  • 0 likes

Solved!! :SEARCHED: Local files not syncing to IPHONE 5S - worked before, then disappeared! Can't add now!

As title states, When I would update my local files, the main menu on the Spotify app would say "Syncing 1 of 5" and now it doesn't sync/update or recognize not even ONE local file!!! Please help! I repeat, It USED TO WORK, Doesn't work anymore out o...

  • Regular
  • As title states,   When I would update my local files, the main menu on the Spotify app would say "Syncing 1 of 5" and now it doesn't sync/update or recognize not even ONE local file!!! &n...
  • Joe
  • Community Legend
  • 643 Views
  • 7 replies
  • 0 likes
  • 643 Views
  • 7 replies
  • 0 likes

Solved!! Is upgrading to PREMIUM the only way to turn off SHUFFLE PLAY (for use on iPhone 3)?

My duaghter is using an old iPhone3 to access her Spotify playlists. Suddenly she has no option other than Shuffle Play. Suggestions from previous posts on this Forum are not working. Is upgrading to PREMIUM the only way to turn off SHUFFLE PLAY (for...

  • Casual Listener
  • My duaghter is using an old iPhone3 to access her Spotify playlists.  Suddenly she has no option other than Shuffle Play.  Suggestions from previous posts on this Forum are not working. &nb...
  • wahoo650
  • Roadie
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

Solved!! iOS album sort order different than on desktop

On the desktop albums are sorted by artist first which makes a lot of sense because if you have a few albums from the same artist you can find each of them easily. On the iPhone they're sorted by album name which forces us to remember names of albums...

  • Music Fan
  • On the desktop albums are sorted by artist first which makes a lot of sense because if you have a few albums from the same artist you can find each of them easily. On the iPhone they're sorted by alb...
  • geedog
  • Music Fan
  • 840 Views
  • 5 replies
  • 0 likes
  • 840 Views
  • 5 replies
  • 0 likes

Suddenly, when I attempt to change song order on playlist on newest iPad, Spotify crashes

I just sent this today:Hello Mr Stal,First, let me say that I love(d) Spotify.Second, let me say that I have been plagued by a major problem with Spotify and have been unable to get any sort of response or help from your employees.Being able to chang...

  • Music Fan
  • I just sent this today: Hello Mr Stal, First, let me say that I love(d) Spotify. Second, let me say that I have been plagued by a major problem with Spotify and have been unable to get any...
  • Changshafu
  • Music Fan
  • 684 Views
  • 9 replies
  • 0 likes
  • 684 Views
  • 9 replies
  • 0 likes

Solved!! iPhone app will not open

Hi Everyone, I have an iPhone 4; I recently updated my spotify app to version 1.4.1. However, every time I click the app, it does not open up, so I can not listen to any Spotify music on my iPhone. I tried deleting the app and redownloading it, but i...

  • Casual Listener
  • Hi Everyone,   I have an iPhone 4; I recently updated my spotify app to version 1.4.1. However, every time I click the app, it does not open up, so I can not listen to any Spotify music...
  • Ces
  • Casual Listener
  • 611 Views
  • 2 replies
  • 0 likes
  • 611 Views
  • 2 replies
  • 0 likes

Filter music playlists

Hello, I've not found a solution to classify music by date. So I can't know the music that has recently been added to a playlist, there is no order. In addition, I get no notifications when a playlist is updated yet all the switches are turned. Thank...

  • Regular
  • Hello,   I've not found a solution to classify music by date. So I can't know the music that has recently been added to a playlist, there is no order. In addition, I get no notifications w...
  • Joe
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Solved!! Recently Played Albums

What's the deal here? I haven't listened to the albums in several weeks. Can I delete them?

  • Newbie
  • What's the deal here? I haven't listened to the albums in several weeks. Can I delete them?
  • Joe
  • Community Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Cannot SYNC local track to iphone HELP !!

Hi,I am really having trouble importing songs that are not found on spotify for the iphone app. So I dragged the file into the desktop version and it plays great . Cool now i want to get this track on my iphone.So I click on the song it says not curr...

  • Newbie
  • Hi, I am really having trouble importing songs that are not found on spotify for the iphone app. So I dragged the file into the desktop version and it plays great . Cool now i want to get this track...
  • ChrisLee
  • Casual Listener
  • 2582 Views
  • 6 replies
  • 3 likes
  • 2582 Views
  • 6 replies
  • 3 likes

Solved!! Spotify Premium won't work on my iPhone!

I downloaded the Spotify app onto my iPhone and got a free 48-hour trial for Spotify Premium. After the trial was over, I decided to buy it because I love it!! So, I installed Spotify onto my computer and bought the Premium version. I'm on the 30-day...

  • Visitor
  • I downloaded the Spotify app onto my iPhone and got a free 48-hour trial for Spotify Premium. After the trial was over, I decided to buy it because I love it!! So, I installed Spotify onto my compute...
  • Joe
  • Community Legend
  • 5472 Views
  • 6 replies
  • 0 likes
  • 5472 Views
  • 6 replies
  • 0 likes

Spotify shuts down

Hi! When I'm trying to listen to spotify on my iphone 3, the app shuts down when I click on a song. The app has been updated, but I don't know if it's because it's an old phone or if it's the app that's the problem.

  • Casual Listener
  • Hi!    When I'm trying to listen to spotify on my iphone 3, the app shuts down when I click on a song.  The app has been updated, but I don't know if it's because it's an old pho...
  • Joe
  • Community Legend
  • 387 Views
  • 5 replies
  • 0 likes
  • 387 Views
  • 5 replies
  • 0 likes

Spotify Premium not working on iPhone 5?

I have spotofy premium through my vodaphone account. It was working but now does not provide premium features. I have tried uninstalling on my iphone and other devices and only re installed on my iphone 5. I have aklso tried logging out. This has not...

  • Newbie
  • I have spotofy premium through my vodaphone account.  It was working but now does not provide premium features.  I have tried uninstalling on my iphone and other devices and only re install...
  • Joe
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes