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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47935 Views
  • 15 replies
  • 36 likes
  • 47935 Views
  • 15 replies
  • 36 likes

Offline synching not working

HiI am a very new user and to begin with had no problem with making music available offline. However in last couple of days the synching has stopped and I now only have 3 playlists available offline. I have tried switching all 'available offline' off...

  • Casual Listener
  • Hi I am a very new user and to begin with had no problem with making music available offline. However in last couple of days the synching has stopped and I now only have 3 playlists available offlin...
  • jeremygoh
  • Community Legend
  • 2264 Views
  • 3 replies
  • 0 likes
  • offline mode
    offline playlists
    Offline playlists unavailable
  • 2264 Views
  • 3 replies
  • 0 likes

Solved!! Does Spotify prefer sync'd tracks over streaming even when connected to a network?

Disclaimer: I am posting here because I use the iOS version of Spotify and it didn't seem like there was a general FAQ forum. So I am curious. I don't let Spotify use my cellular network so that I can keep my data down. Instead I simply sync my favou...

  • Music Fan
  • Disclaimer: I am posting here because I use the iOS version of Spotify and it didn't seem like there was a general FAQ forum.   So I am curious. I don't let Spotify use my cellular network s...
  • DanHazard
  • Music Fan
  • 922 Views
  • 2 replies
  • 0 likes
  • 922 Views
  • 2 replies
  • 0 likes

Release Notes - Spotify for iOS 1.4.0

iOS Release Notes What's new in version 1.4.0 New: You can now view and control your Play Queue. (iPhone) New: To avoid duplicates, we'll ask you to confirm if you add a song to a playlist twice. (iPhone) New: Say hello to sorting and filtering in Yo...

  • Spotify Legend
  • iOS Release Notes What's new in version 1.4.0 New: You can now view and control your Play Queue. (iPhone) New: To avoid duplicates, we'll ask you to confirm if you add a song to a playli...
  • Goodman
  • Spotify Legend
  • 9826 Views
  • 101 replies
  • 0 likes
  • 1.4.0
    iOS
    Release Notes
  • 9826 Views
  • 101 replies
  • 0 likes

Spotify Premium is not working on my iPhone 5s

Hi I already tried delete and reinstall. Log in and then log out all those methods mentioned from previous comments. When I check my account from Spotify, it appeared to be "free"; and when I clicked on Premium it is asking me to pay $12 something bu...

  • Regular
  • Hi I already tried delete and reinstall. Log in and then log out all those methods mentioned from previous comments. When I check my account from Spotify, it appeared to be "free"; and when I clicked...
  • Kayumihama
  • Regular
  • 1071 Views
  • 7 replies
  • 0 likes
  • 1071 Views
  • 7 replies
  • 0 likes

Wtf

I found a bug and I'd like to help spotify out by submitting it. 1: there is no obvious way to do in the app. 2: going to "help->solutions->tech support->report an error or bug-> iOS" on the desktop website does absolutely NOTHING. On the last step y...

  • Casual Listener
  • I found a bug and I'd like to help spotify out by submitting it. 1: there is no obvious way to do in the app. 2: going to "help->solutions->tech support->report an error or bug-> iOS...
  • jeremygoh
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Car Function

Hello all, I am using the Spotify app in my Car, I'd like to have the option that the device will not go into standby Mode unless I have quit.In the past I used CarTunes for local files which gave the opportunity to switch such a function.

  • Casual Listener
  • Hello all, I am using the Spotify app in my Car, I'd like to have the option that the device will not go into standby Mode unless I have quit. In the past I used CarTunes for local files which g...
  • jeremygoh
  • Community Legend
  • 594 Views
  • 3 replies
  • 0 likes
  • 594 Views
  • 3 replies
  • 0 likes

Playlist

Whenever I play a playlist on spotify it always plays other songs that are not in my playlist but are related to the songs that are. Is there a setting that I can choose that only plays songs in my playlist and not related songs?

  • Newbie
  • Whenever I play a playlist on spotify it always plays other songs that are not in my playlist but are related to the songs that are. Is there a setting that I can choose that only plays songs in my p...
  • jeremygoh
  • Community Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

iPhone saved songs not showing up on desktop client.

I just noticed that many of the songs I've been saving while using the iPhone app, are not showing up on the Spotify application on my Mac. Any ideas?

  • Regular
  • I just noticed that many of the songs I've been saving while using the iPhone app, are not showing up on the Spotify application on my Mac.  Any ideas?
  • jeremygoh
  • Community Legend
  • 899 Views
  • 1 replies
  • 0 likes
  • 899 Views
  • 1 replies
  • 0 likes

Stops playing after a few seconds

When I'm listening to Spotify it plays for about 10-15 seconds and then stops. The screen shows the timer still moving along like it is still playing but there is no sound. This happens every time I play a song and it doesn't matter if I have full wi...

  • Visitor
  • When I'm listening to Spotify it plays for about 10-15 seconds and then stops. The screen shows the timer still moving along like it is still playing but there is no sound. This happens every time I ...
  • jeremygoh
  • Community Legend
  • 1530 Views
  • 1 replies
  • 0 likes
  • 1530 Views
  • 1 replies
  • 0 likes

Audio Problems

Dear All, I'm having problems with the Spotify Audio.I use Air Play mode by connecting both cars and in Home. Unfortunately, I always feel at the beginning of the song loud and after about a second shot goes low. In addition, the reproduction Gapless...

  • Casual Listener
  • Dear All,   I'm having problems with the Spotify Audio. I use Air Play mode by connecting both cars and in Home. Unfortunately, I always feel at the beginning of the song loud and after abo...
  • jeremygoh
  • Community Legend
  • 654 Views
  • 5 replies
  • 0 likes
  • 654 Views
  • 5 replies
  • 0 likes

Left panel freezes after adding song to playlist Opciones

Hi everyone, I have an annoying bug on my iPad mini retina : I use the search function to add a song to a playlist, then when I found it I add it from the left panel of spotify (the one with top hits, titles...). It works, but then when I do a new se...

  • Casual Listener
  • Hi everyone, I have an annoying bug on my iPad mini retina : I use the search function to add a song to a playlist, then when I found it I add it from the left panel of spotify (the one with top hits...
  • jeremygoh
  • Community Legend
  • 573 Views
  • 1 replies
  • 0 likes
  • 573 Views
  • 1 replies
  • 0 likes

Siri eyes free doesn't work with Spotify

Just had siri eyes free installed in my 2014 honda accord. It works well except when spotify is open, which is most of the time. When I press the button on my steering wheel to activate siri, it never activates. It pauses spotify briefly and then it ...

  • Newbie
  • Just had siri eyes free installed in my 2014 honda accord. It works well except when spotify is open, which is most of the time. When I press the button on my steering wheel to activate siri, it neve...
  • jeremygoh
  • Community Legend
  • 1223 Views
  • 2 replies
  • 1 likes
  • 1223 Views
  • 2 replies
  • 1 likes

Play que problems

-Open Spotify-Open search and search for anything-Starts à song from result from search-Set a song in queNow im unable to play other track from search result. I can do a new search but still unable to play anything from search result.Plenas help, thi...

  • Casual Listener
  • -Open Spotify -Open search and search for anything -Starts à song from result from search -Set a song in que Now im unable to play other track from search result. I can do a new search but stil...
  • jeremygoh
  • Community Legend
  • 625 Views
  • 1 replies
  • 0 likes
  • 625 Views
  • 1 replies
  • 0 likes

My synchronisation icon (my albums area) turned grey, why ?

Hello Community, My albums are not synchronisating anymore, the "arrow icon" turned grey (VS green) for the last albums i have added. What can I do ? Thanks for your help, A french user,Xavier

  • Newbie
  • Hello Community,   My albums are not synchronisating anymore, the "arrow icon" turned grey (VS green) for the last albums i have added. What can I do ?   Thanks for your help, A...
  • jeremygoh
  • Community Legend
  • 632 Views
  • 1 replies
  • 0 likes
  • Albums
    synchronisation
  • 632 Views
  • 1 replies
  • 0 likes

Search bug

I have tried to search for songs by using the search option in spotify. (iPhone 5) But when i tap on the suggestions that pops up, the app restarts and goes back to my main screen on the phone. Everytime i do this, it does the same. Please do somethi...

  • Newbie
  • I have tried to search for songs by using the search option in spotify. (iPhone 5) But when i tap on the suggestions that pops up, the app restarts and goes back to my main screen on the phone. Every...
  • jeremygoh
  • Community Legend
  • 674 Views
  • 1 replies
  • 0 likes
  • 674 Views
  • 1 replies
  • 0 likes

Genre browsing

A friend of mine has a Words option in the Browse/categories, but I cannot see this on my list of Categories. My friend is in the US and I am in UK, could this be the reason? I am using iOS 7.1.

  • Casual Listener
  • A friend of mine has a Words option in the Browse/categories, but I cannot see this on my list of Categories. My friend is in the US and I am in UK, could this be the reason? I am using iOS 7.1.
  • jeremygoh
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Syncing and offline issue

Hi, My iphone will not sync or d/l any tracks so they're available offline. Now all the tracks that were previsouly available offline no longer are either. I have over 2gb of space on my phone. Thanks

  • Newbie
  • Hi,    My iphone will not sync or d/l any tracks so they're available offline. Now all the tracks that were previsouly available offline no longer are either. I have over 2gb of space o...
  • jeremygoh
  • Community Legend
  • 405 Views
  • 3 replies
  • 0 likes
  • 405 Views
  • 3 replies
  • 0 likes

Playlist I didn't create

A week or so ago all my music disappeared and 2 playlist of music I don't listen too were created and in my account that I didn't create. All my lists have been restored and a recent similar list of music says I created this list of music I don't lis...

  • Newbie
  • A week or so ago all my music disappeared and 2 playlist of music I don't listen too were created and in my account that I didn't create. All my lists have been restored and a recent similar list of ...
  • jeremygoh
  • Community Legend
  • 2848 Views
  • 2 replies
  • 0 likes
  • 2848 Views
  • 2 replies
  • 0 likes

Not working outside of my house

So I have been testing Spotify recently, a Premium account for a month, and I can't use Spotify outside of my home! It works on both my computers and my iPhone when at home on my WLAN.But when I come to my company, we also have WLAN there, it will pl...

  • Regular
  • So I have been testing Spotify recently, a Premium account for a month, and I can't use Spotify outside of my home! It works on both my computers and my iPhone when at home on my WLAN. But when I co...
  • jeremygoh
  • Community Legend
  • 4343 Views
  • 6 replies
  • 0 likes
  • 4343 Views
  • 6 replies
  • 0 likes