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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 35605 Views
  • 15 replies
  • 36 likes
  • 35605 Views
  • 15 replies
  • 36 likes

Solved!! Bigger queue button

Hi,It's so heart braking when I'm trying to add songs to the queue and I accidentally hit the song instead so it starts playing. It really beaks my heart and it so bad especially when you have friends listening to songs meanwhile you are trying to qu...

  • Newbie
  • Hi, It's so heart braking when I'm trying to add songs to the queue and I accidentally hit the song instead so it starts playing. It really beaks my heart and it so bad especially when you have frie...
  • Peter__
  • Community Legend
  • 715 Views
  • 1 replies
  • 1 likes
  • queue
    UI
  • 715 Views
  • 1 replies
  • 1 likes

Solved!! premium not working on my android

Hi! I was playing songs in spotify on my mobile when it suddently stopped working offline. I have premium, but it says I can only play songs offline if I uppgrade to premium..what has happened? I use spotify on my samsung device every day, so I hope ...

  • Casual Listener
  • Hi! I was playing songs in spotify on my mobile when it suddently stopped working offline. I have premium, but it says I can only play songs offline if I uppgrade to premium..what has happened? I use...
  • kiskebisken
  • Casual Listener
  • 869 Views
  • 3 replies
  • 0 likes
  • 869 Views
  • 3 replies
  • 0 likes

Solved!! 802 Error Message - Sam Smith - In the Lonely Hour

Hey Spotify Peeps! I saved Sam Smith's album (In the Lonely Hour) when it came out (finally) and I'm getting an 802 error for all the songs now? I'm getting this error across all devices: PC/Windows 2007; iPhone 5S (latest iOS); iPad 3. What is the 8...

802_SamSmith.jpg
  • Newbie
  • Hey Spotify Peeps!   I saved Sam Smith's album (In the Lonely Hour) when it came out (finally) and I'm getting an 802 error for all the songs now?   I'm getting this error across al...
  • blake
  • Community Legend
  • 505 Views
  • 1 replies
  • 1 likes
  • 505 Views
  • 1 replies
  • 1 likes

Solved!! Can't synch to iPod 3rd generation

Hi, I have a premium subscription and love it. My big Samsung S3 is awkward in the gym so I thought I could move my local Spotify songs to the iPod. I thought I could do this as long as the device connects to my Spotify account every 29 days. I've fo...

  • Casual Listener
  • Hi, I have a premium subscription and love it.  My big Samsung S3 is awkward in the gym so I thought I could move my local Spotify songs to the iPod.  I thought I could do this as long as t...
  • mespey
  • Casual Listener
  • 14979 Views
  • 13 replies
  • 0 likes
  • 14979 Views
  • 13 replies
  • 0 likes

Solved!! Your Music disappeared except for Followed artists & playlists

About a week ago, my saved music disappeared from my phone, with the exception of my followed artists and the music in my playlists. All the music is still on the desktop version.

  • Regular
  • About a week ago, my saved music disappeared from my phone, with the exception of my followed artists and the music in my playlists. All the music is still on the desktop version.  
  • johnwdickenson
  • Regular
  • 602 Views
  • 2 replies
  • 0 likes
  • 602 Views
  • 2 replies
  • 0 likes

Inbox not working on iphone 5

Hi, Since November, I don't get any new message in Spotify-iphone's inbox. Nevertheless, I do receive them properly on the Spotify-Desktop's (iMac) inbox. I would appreciate any help. I'd like to manage the messages from iOS. Thanks in advance, Enriq...

  • Newbie
  • Hi,    Since November, I don't get any new message in Spotify-iphone's inbox. Nevertheless, I do receive them properly on the Spotify-Desktop's (iMac) inbox.    I would ap...
  • Isabella_Boo
  • Newbie
  • 1374 Views
  • 2 replies
  • 0 likes
  • 1374 Views
  • 2 replies
  • 0 likes

Solved!! "Undoing" High Quality Offline Sync

So like a complete goober, I thought I'd have enough space on my 4s to sync my offline songs at the extreme quality (I have about 600 songs). I was wrong and it ran out of space. So when I went back to change the sync quality to a lower setting, high...

  • Casual Listener
  • So like a complete goober, I thought I'd have enough space on my 4s to sync my offline songs at the extreme quality (I have about 600 songs). I was wrong and it ran out of space. So when I went back ...
  • blake
  • Community Legend
  • 4456 Views
  • 5 replies
  • 0 likes
  • extreme quality
    iOS
    iphone
    iphone4
    memory
    Premium
    Usage
  • 4456 Views
  • 5 replies
  • 0 likes

Solved!! Syncing my iPad Air playlist to my iPhone 4s ?

Hello all !New to spotify , get the gist of most of it but here's what I would like to do if possible. I have premium acct. I set up playlist on Iphone and have no trouble adding songs , but it would be much easier for me to create my playlist on my ...

  • Casual Listener
  • Hello all ! New to spotify , get the gist of most of it but here's what I would like to do if possible. I have premium acct. I set up playlist on Iphone and have no trouble adding songs , but ...
  • Thetaxman
  • Casual Listener
  • 3275 Views
  • 5 replies
  • 0 likes
  • 3275 Views
  • 5 replies
  • 0 likes

Joining playlists

Is there a way to add multiple songs from one playlist to another without doing it one at a time, or is there a way to add one whole playlist to another on iphone?

  • Casual Listener
  • Is there a way to add multiple songs from one playlist to another without doing it one at a time, or is there a way to add one whole playlist to another on iphone?
  • user-removed
  • Not applicable
  • 335 Views
  • 2 replies
  • 0 likes
  • 335 Views
  • 2 replies
  • 0 likes

Help Unlinking My Local Files

I am trying to sync playlists to my iPhone. I'm running into a problem where certain songs won't sync because they are linked to a local folder. I've gone into my Local folder and have unlinked everything, but that didn't work. Any suggestions?

  • Newbie
  • I am trying to sync playlists to my iPhone. I'm running into a problem where certain songs won't sync because they are linked to a local folder. I've gone into my Local folder and have  unlinked...
  • jeremygoh
  • Community Legend
  • 1296 Views
  • 3 replies
  • 0 likes
  • 1296 Views
  • 3 replies
  • 0 likes

Solved!! wrong songs are synced to iPhone-

So, i just got Spotify Premium. I made a playlist for "Oasis - Definitely Maybe". Oasis is not on spotify so the songs are local files. On my Mac it works fine, but when I sync them to my iPhone somethings goes wrong. Some songs are directly "transfe...

  • Casual Listener
  • So, i just got Spotify Premium. I made a playlist for "Oasis - Definitely Maybe". Oasis is not on spotify so the songs are local files.  On my Mac it works fine, but when I sync them to my iPhon...
  • b277030
  • Newbie
  • 2030 Views
  • 9 replies
  • 0 likes
  • 2030 Views
  • 9 replies
  • 0 likes

1.4 iPod what a mess

Every version in the last 3months is getting worse,slow,unresponsive and the latest version crashes every time I try to play. I have premium service and not use spotify. What a mess.

  • Regular
  • Every version in the last 3months is getting worse,slow,unresponsive and the latest version crashes every time I try to play. I have premium service and not use spotify. What a mess.
  • Jaynie76
  • Regular
  • 404 Views
  • 6 replies
  • 0 likes
  • 404 Views
  • 6 replies
  • 0 likes

Auto Resume over Bluetooth in the car

So I am listening to Spotify in my car on a Parrot Mki9200 over bluetooth. I am interested to see whether it is possible for Spotify to autoresume when I get back in the car. I'll explain in more detail. When I stop the car the music stops which is f...

  • Newbie
  • So I am listening to Spotify in my car on a Parrot Mki9200 over bluetooth.   I am interested to see whether it is possible for Spotify to autoresume when I get back in the car.   I...
  • Peter__
  • Community Legend
  • 882 Views
  • 1 replies
  • 1 likes
  • 882 Views
  • 1 replies
  • 1 likes

UX: Can't choose previous song when last playlist song playback is done.

My scenario is this: I hear a song I like. I add it to my 'offline' playlist. Listen to it again and again and again and again. Because the song is last on my playlist, when playback is done Spotify 'jumps' to the first playlist song, and then if you...

  • Regular
  • My scenario is this:   I hear a song I like. I add it to my 'offline' playlist. Listen to it again and again and again and again. Because the song is last on my playlist, when play...
  • Peter__
  • Community Legend
  • 371 Views
  • 3 replies
  • 0 likes
  • 371 Views
  • 3 replies
  • 0 likes

Liking changes next track on radio

Greetings, Not sure the appropriate place to post this generic spotify (all platform) bug/annoyance. Whats with Spotify changing the next track in a radio playlist every time I "like" or "dislike" something? Sometimes I'm stoked about the next song c...

  • Newbie
  • Greetings,   Not sure the appropriate place to post this generic spotify (all platform) bug/annoyance.   Whats with Spotify changing the next track in a radio playlist every time I ...
  • Peter__
  • Community Legend
  • 588 Views
  • 1 replies
  • 0 likes
  • like and dislike
    Next Song
    Radio
    tracks
  • 588 Views
  • 1 replies
  • 0 likes

New spotify iPhone update 1.4

Hello Spotify community. My issue is I don't have the ability to filter my playlist after the new update. My iPad has the feature but not my IPhone. I've tried to reinstall the app a few times and still nothing. It shows under about on the app 1.4 bu...

  • Casual Listener
  • Hello Spotify community. My issue is I don't have the ability to filter my playlist after the new update. My iPad has the feature but not my IPhone. I've tried to reinstall the app a few times and s...
  • Peter__
  • Community Legend
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

How to change unlimited into premium?

Hi,When I filled in my spotify care code I chose for unlimited because I thought that that was similar to premium and that it was the only option I had. Now I found out that unlimited is for laptops and computers (and my iPad too).... I really want t...

  • Regular
  • Hi, When I filled in my spotify care code I chose for unlimited because I thought that that was similar to premium and that it was the only option I had. Now I found out that unlimited is for lapt...
  • jeremygoh
  • Community Legend
  • 377 Views
  • 5 replies
  • 0 likes
  • 377 Views
  • 5 replies
  • 0 likes

Solved!! On the go playlist help on the iPad

hope i can explain this little issue.... while playing a track on Spotify and looking at other music, i can hold down on another song and a pop up comes up giving me options. if i tap on the square with a plus ion it, it adds it to a "temp playlist" ...

  • Casual Listener
  • hope i can explain this little issue....  while playing a track on Spotify and looking at other music, i can hold down on another song and a pop up comes up giving me options.  if i tap on ...
  • Peter__
  • Community Legend
  • 1069 Views
  • 5 replies
  • 0 likes
  • 1069 Views
  • 5 replies
  • 0 likes

Solved!! Spotify App is not syncing playlist and not playing music 6.1.6

I have tried deleting and re downloading spotify app. I also deleted other apps and games to free space. nothing is working. Can anyone tell me what to do?

  • Casual Listener
  • I have tried deleting and re downloading spotify app. I also deleted other apps  and games to free space. nothing is working. Can anyone tell me what to do?
  • nwell321
  • Casual Listener
  • 466 Views
  • 2 replies
  • 0 likes
  • 466 Views
  • 2 replies
  • 0 likes

App Crashing after clicking song

I have an iPhone 5, app version 1.4.1, premium account. Certain songs will play just fine(ie, songs on main welcome screen), but when I do a search, and click a song, the app just crashes! I have uninstalled the app, rebooted phone, installed the app...

  • Casual Listener
  • I have an iPhone 5,  app version 1.4.1, premium account. Certain songs will play just fine(ie, songs on main welcome screen), but when I do a search, and click a song, the app just crashes! ...
  • jeremygoh
  • Community Legend
  • 3972 Views
  • 5 replies
  • 0 likes
  • 3972 Views
  • 5 replies
  • 0 likes