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Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70737 Views
  • 16 replies
  • 37 likes
  • 70737 Views
  • 16 replies
  • 37 likes

iPhone not appearing in devices

I am having trouble trying to make my local files appear on my iphone. I have uninstalled spotify on both my iMac & iPhone and still the phone does not appear in devices after re-install on both. They are on the same network, i am logged in to both o...

  • Regular
  • I am having trouble trying to make my local files appear on my iphone.   I have uninstalled spotify on both my iMac & iPhone and still the phone does not appear in devices after re-insta...
  • jeremygoh
  • Community Legend
  • 481 Views
  • 2 replies
  • 0 likes
  • 481 Views
  • 2 replies
  • 0 likes

Album problem

I have two accounts one is premium (mrhappy) And the other is spotify free (karrar24) so this is how it is, on karrar24 i can play this albums and songs/playlists but on My premium account mrhappy doesen't it exist then i mean the albums the albums d...

  • Casual Listener
  • I have two accounts one is premium (mrhappy) And the other is spotify free (karrar24) so this is how it is, on karrar24 i can play this albums and songs/playlists but on My premium account mrhappy do...
  • jeremygoh
  • Community Legend
  • 363 Views
  • 3 replies
  • 0 likes
  • 363 Views
  • 3 replies
  • 0 likes

Problems syncing playlists onto ipod shuffle.

Ok so i am going to a summer camp tomorrow and the bus ride there is 5 hours. I thought it would be nice to have music to listen to. I have my ipod shuffle connected up to my computer, itunes running, and spotify. I did everything it told me and sync...

  • Casual Listener
  • Ok so i am going to a summer camp tomorrow and the bus ride there is 5 hours. I thought it would be nice to have music to listen to. I have my ipod shuffle connected up to my computer, itunes running...
  • jeremygoh
  • Community Legend
  • 973 Views
  • 1 replies
  • 0 likes
  • 973 Views
  • 1 replies
  • 0 likes

I only can reproduce my Premium Spotify conected to wifi!!! Please!!!

I have a premium service but I can only play when I'm connected to wifi. I have an iPhone 4 and an unlimited internet data service. At first I could connect without problems, but two months ago only reproduce the lists are enabled for offline. What s...

  • Newbie
  • I have a premium service but I can only play when I'm connected to wifi. I have an iPhone 4 and an unlimited internet data service. At first I could connect without problems, but two months ago o...
  • jeremygoh
  • Community Legend
  • 384 Views
  • 2 replies
  • 1 likes
  • 384 Views
  • 2 replies
  • 1 likes

not sync the songs in offline mode with iPhone 5

the green arrow to download songs for offline play doesnt appear for any of my songs

  • Newbie
  • the green arrow to download songs for offline play doesnt appear for any of my songs
  • jeremygoh
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

spotify login fail after restore of iphone

Hi Can someone help me regarding this I will be most grateful! I restored my iPhone to a new one, 4s, and after that I can not log in to my Spotify Premium via the account. Log in via FB works but only gets me the free version of Spotify. I have trie...

  • Casual Listener
  • Hi Can someone help me regarding this I will be most grateful! I restored my iPhone to a new one, 4s, and after that I can not log in to my Spotify Premium via the account. Log in via FB works but ...
  • jeremygoh
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Spotify

Why isn't there Indonesia as the option for Spotify Unlimited or Spotify Premium? I am currently in Malaysia and I'm using Spotify Free but I will be going back to Indonesia(I study there) and it frustrates me that I can't use Spotify there? Please h...

  • Casual Listener
  • Why isn't there Indonesia as the option for Spotify Unlimited or Spotify Premium? I am currently in Malaysia and I'm using Spotify Free but I will be going back to Indonesia(I study there) and it fru...
  • jeremygoh
  • Community Legend
  • 381 Views
  • 2 replies
  • 0 likes
  • 381 Views
  • 2 replies
  • 0 likes

Can´t get last.fm to scrobble (Ipad2 & Iphone4s)

Hi all, been trying feverish to get last.fm to scrobble through Spotify. Entered username and password in both devices. It doesn´t seem to work as I can´t and don´t see any scrobbling going on. Entered the same information in the Spotify´s Web-Player...

  • Casual Listener
  • Hi all,   been trying feverish to get last.fm to scrobble through Spotify. Entered username and password in both devices. It doesn´t seem to work as I can´t and don´t see any scrobbling goin...
  • jeremygoh
  • Community Legend
  • 565 Views
  • 6 replies
  • 0 likes
  • 565 Views
  • 6 replies
  • 0 likes

IPOD 4TH GENERATION WONT SHOW UP IN DEVICES

MY 4th generation ipod will not show up on my computer to sync local files through spotify PLEASE HELP!!!!!!!!!!!!!!!!!!!!!

  • Casual Listener
  • MY 4th generation ipod will not show up on my computer to sync local files through spotify  PLEASE HELP!!!!!!!!!!!!!!!!!!!!!
  • jeremygoh
  • Community Legend
  • 446 Views
  • 3 replies
  • 0 likes
  • 446 Views
  • 3 replies
  • 0 likes

Problemas para sincronizar

Las primeras listas pude sincronizarlas sin problema, ahora, una semana después, cada vez que intento sincronizar una lista hay alguna que se queda con una marca roja y no siguen sincronizándose, se detienen ahí. Si actualizo la lista de favoritas e ...

  • Visitor
  • Las primeras listas pude sincronizarlas sin problema, ahora, una semana después, cada vez que intento sincronizar una lista hay alguna que se queda con una marca roja y no siguen sincronizándose, se ...
  • jeremygoh
  • Community Legend
  • 707 Views
  • 5 replies
  • 0 likes
  • 707 Views
  • 5 replies
  • 0 likes

Paying for someone else's account

I'm paying for my friend Katy Gillespie's premium account after using the auto log into Facebook button (despite Katy not being logged in on my phone at the time). Please can I have this cancelled and refunded? I want my own account to be premium but...

  • Regular
  • I'm paying for my friend Katy Gillespie's premium account after using the auto log into Facebook button (despite Katy not being logged in on my phone at the time). Please can I have this cancelled an...
  • jeremygoh
  • Community Legend
  • 935 Views
  • 4 replies
  • 0 likes
  • 935 Views
  • 4 replies
  • 0 likes

Solved!! Problems downloading playlists

After a thorough search through the forums I have followed all the advice but am still having problems. I would be hugely grateful if someone could point me in the right direction. I have used a template I found in a previous (old) thread to explain:...

  • Visitor
  • After a thorough search through the forums I have followed all the advice but am still having problems. I would be hugely grateful if someone could point me in the right direction. I have used a temp...
  • jeremygoh
  • Community Legend
  • 8948 Views
  • 12 replies
  • 0 likes
  • Playlist download problem
  • 8948 Views
  • 12 replies
  • 0 likes

Solved!! Problem: Bad performance and battery drain

Hi Spotify.Since the last update to version 1.2.0.3344 I got some huge problems with the spotify-app for iOS.The app needs several seconds to respond to my inputs. Also my iPhone gets real hot and the battery drain is insane. Approximately I loose at...

  • Casual Listener
  • Hi Spotify. Since the last update to version 1.2.0.3344 I got some huge problems with the spotify-app for iOS. The app needs several seconds to respond to my inputs. Also my iPhone gets real hot an...
  • jeremygoh
  • Community Legend
  • 9855 Views
  • 9 replies
  • 3 likes
  • 9855 Views
  • 9 replies
  • 3 likes

Spotify open (but not playing) on a connected device changes song

This issue is between iOS and Android, but the problem surfaces in iOS. I have an old Android device (Droid Incredible running an outdated version of CyanogenMod with the latest Spotify app) at home- as an old device, its entire purpose is as my home...

  • Newbie
  • This issue is between iOS and Android, but the problem surfaces in iOS.   I have an old Android device (Droid Incredible running an outdated version of CyanogenMod with the latest Spotify ap...
  • jeremygoh
  • Community Legend
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Sync spotify playlist in iphone5

Is it possible to create a playlist in iTunes with songs from a playlist of Spotofi?

  • Newbie
  • Is it possible to create a playlist in iTunes with songs from a playlist of Spotofi?
  • jeremygoh
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

music wont stream on iPhone 4 with strong 3G signal

One of the reasons I decided to go with Premium is so that I could stream on 3G in the car and while walking. To date, I'm having nothing but trouble, particularly after the most recent update. I understand that I can store playlists for off-line lis...

  • Newbie
  • One of the reasons I decided to go with Premium is so that I could stream on 3G in the car and while walking. To date, I'm having nothing but trouble, particularly after the most recent update. I und...
  • jeremygoh
  • Community Legend
  • 598 Views
  • 2 replies
  • 1 likes
  • 598 Views
  • 2 replies
  • 1 likes

Music Won't Stream on 3G

I have an iPhone 4S with 7.1.2 software and I can't stream music on 3G anymore. The song either doesn't start or if it does start then the song freezes after a few seconds. Never had this problem until about 2 weeks ago but now I can't play Spotify i...

  • Casual Listener
  • I have an iPhone 4S with 7.1.2 software and I can't stream music on 3G anymore. The song either doesn't start or if it does start then the song freezes after a few seconds.  Never had ...
  • jeremygoh
  • Community Legend
  • 7029 Views
  • 1 replies
  • 0 likes
  • 3G
    bluetooth
    freeze
    Wi-Fi
    won't play
  • 7029 Views
  • 1 replies
  • 0 likes

Spotify Premium

Hi.I want to get the premium version on Spotify but I''m in Romania so basically i can't because Spotify isn't official here.I'm asking if I change the region on App Store in US and then redeem a code,can i get the premium version?Because i saw that ...

  • Visitor
  • Hi.I want to get the premium version on Spotify but I''m in Romania so basically i can't because Spotify isn't official here.I'm asking if I change the region on App Store in US and then redeem a cod...
  • jeremygoh
  • Community Legend
  • 651 Views
  • 4 replies
  • 0 likes
  • 651 Views
  • 4 replies
  • 0 likes

iPhone app crashes when local files synced from computer are played

iPhone Desription: iPhone 4S iOS 8.0 (12A4345d) Spotify App Version: 1.5.0.2728 Problem: About a month or two ago, I synced a few albums not in Spotify's collection to my Spotify on my computer. I also synced them to my phone through Spotify, in play...

  • Newbie
  • iPhone Desription: iPhone 4S iOS 8.0 (12A4345d) Spotify App Version: 1.5.0.2728 Problem: About a month or two ago, I synced a few albums not in Spotify's collection to my Spotify on my co...
  • jeremygoh
  • Community Legend
  • 963 Views
  • 2 replies
  • 0 likes
  • Crash
    iOS 8
    iphone
    local files
    local files sync
  • 963 Views
  • 2 replies
  • 0 likes