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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48056 Views
  • 15 replies
  • 36 likes
  • 48056 Views
  • 15 replies
  • 36 likes

Spotify Premium in Russia. Not connecting

Hello! I'm using Spotify Premium (Malaysia) in Russia. But now I can't connect to Spotify through the russian ISP. Do you block Spotify Premium for russian IP?

  • Newbie
  • Hello! I'm using Spotify Premium (Malaysia) in Russia. But now I can't connect to Spotify through the russian ISP. Do you block Spotify Premium for russian IP?
  • Taylor
  • Community Legend
  • 663 Views
  • 1 replies
  • 0 likes
  • 663 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't sync songs to offline mode

Hi I just got a new iphone 5, and when I logged in to Spotify and tried to sync the song the songs wouldn't sync. I'f I play a whole song, it turns green and I get listen to it offline, but it doesn't auto sync, why is that??

  • Casual Listener
  • Hi I just got a new iphone 5, and when I logged in to Spotify and tried to sync the song the songs wouldn't sync. I'f I play a whole song, it turns green and I get listen to it offline, but it does...
  • Krito
  • Casual Listener
  • 9335 Views
  • 2 replies
  • 0 likes
  • 9335 Views
  • 2 replies
  • 0 likes

Solved!! No Albums Or Songs List In IOS

Hey Spotify My album and songs list has suddenly disappeared on my IOS 7 and now the list is blank. I'm using version 1.2.0.3344 and have a Premium account. The song and album lists appear on my PC version as before. No issues...only on my iPhone. I ...

  • Casual Listener
  • Hey Spotify   My album and songs list has suddenly disappeared on my IOS 7 and now the list is blank.   I'm using version 1.2.0.3344 and have a Premium account.  The song and album...
  • To2
  • Newbie
  • 3458 Views
  • 5 replies
  • 0 likes
  • 3458 Views
  • 5 replies
  • 0 likes

Shuffle in iPhone app randomly stops playing

Description When shuffling a playlist in the iOS app, the app will randomly freeze on a song and stop playing. The progress bar will be empty and pressing the pause/play button does nothing (see screenshot). Pressing the skip button always progresses...

  • Regular
  • Description When shuffling a playlist in the iOS app, the app will randomly freeze on a song and stop playing. The progress bar will be empty and pressing the pause/play button does nothing (see sc...
  • one11sgt
  • Regular
  • 5108 Views
  • 12 replies
  • 0 likes
  • iOS
    ios app
    iphone
    iphone 5
    shuffle
  • 5108 Views
  • 12 replies
  • 0 likes

Hey. So I saved a 5 Seconds of Summer album and the song aren't showing up. (only happens with 5sos)

the album is called 5 Seconds of Summer and by them as well. The songs aren't showing up yet it says I have 20 songs (album + ep) the ep is working fine yet the album's songs aren't showing up

  • Newbie
  • the album is called 5 Seconds of Summer and by them as well. The songs aren't showing up yet it says I have 20 songs (album + ep) the ep is working fine yet the album's songs aren't showing up
  • mdewater
  • Community Legend
  • 459 Views
  • 1 replies
  • 0 likes
  • 459 Views
  • 1 replies
  • 0 likes

Download to iphone

How do I put the songs onto my phone so I can listen without using data?

  • Newbie
  • How do I put the songs onto my phone so I can listen without using data?
  • kbrooksc
  • Community Legend
  • 553 Views
  • 3 replies
  • 0 likes
  • 553 Views
  • 3 replies
  • 0 likes

Spotify thinks I'm abroad!

I can't log on to Spotify on my iPhone because "you can only use Spotify abroad for 14 days". My profile does state that I'm in the Netherlands even though I have always only used spotify in Belgium. I don't seem to be able to change the country sett...

  • Newbie
  • I can't log on to Spotify on my iPhone because "you can only use Spotify abroad for 14 days". My profile does state that I'm in the Netherlands even though I have always only used spotify in Belgium....
  • Taylor
  • Community Legend
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes

Tracks jumps to the next song, all time, on my iphone app

Hello there, Since last friday, I'm experiencing a recurring problem: when I play a Spotify playlist on my iPhone the tracks stops after the first seconds of a song and jumps to the next one, which jumps to next one and to the next one and so on, non...

  • Casual Listener
  • Hello there, Since last friday, I'm experiencing a recurring problem: when I play a Spotify playlist on my iPhone the tracks stops after the first seconds of a song and jumps to the ...
  • ferzinhapb
  • Casual Listener
  • 816 Views
  • 6 replies
  • 0 likes
  • 816 Views
  • 6 replies
  • 0 likes

Solved!! problem

hi everybody, i have a problem. i saved a song in my music. the song is morning glory by oasis live version. quite at the middle of the song there is a problem, i mean that the song jump a little. is there anybody of spotify staff who can help me ple...

  • Visitor
  • hi everybody, i have a problem. i saved a song in my music. the song is morning glory by oasis live version. quite at the middle of the song there is a problem, i mean that the song jump a little. ...
  • user-removed
  • Not applicable
  • 688 Views
  • 7 replies
  • 0 likes
  • 688 Views
  • 7 replies
  • 0 likes

WAY Too Much Data Usage

Yesterday within two hours I got texts from AT&T saying that I had used 65%, 95%, and then 100% of my monthly 2 gig data plan. All I had done was listen to a couple songs and check facebook a couple times. So i reset my data counter and checked in tw...

  • Newbie
  • Yesterday within two hours I got texts from AT&T saying that I had used 65%, 95%, and then 100% of my monthly 2 gig data plan.  All I had done was listen to a couple songs and check facebook...
  • user-removed
  • Not applicable
  • 4464 Views
  • 9 replies
  • 0 likes
  • 4464 Views
  • 9 replies
  • 0 likes

Solved!! Unable to sort albums in Your Music by artist

I believe albums were sorted by artist after the latest update (1.5.0). I tried the 'Sort By Title' button next to the Filter bar in Albums in Your Music, and now I can't get it back. Tapping it again doesn't turn it off; it's impossible to get album...

  • Casual Listener
  • I believe albums were sorted by artist after the latest update (1.5.0). I tried the 'Sort By Title' button next to the Filter bar in Albums in Your Music, and now I can't get it back. Tapping it agai...
  • user-removed
  • Not applicable
  • 2852 Views
  • 6 replies
  • 0 likes
  • 2852 Views
  • 6 replies
  • 0 likes

Emredost

IPhone doesnt recognize my premium account!!! What to do???

  • Casual Listener
  • IPhone doesnt recognize my premium account!!! What to do???
  • user-removed
  • Not applicable
  • 485 Views
  • 6 replies
  • 0 likes
  • 485 Views
  • 6 replies
  • 0 likes

Solved!! Driving away from from home while on wifi

Dear, While I step into my car with the wifi connected and I drive away from home and start the app, it keeps connecting for a while till I reach a decent connection (edge / 3G). In the mean while I can't access my offline music. Link to old topic: h...

  • Regular
  • Dear,   While I step into my car with the wifi connected and I drive away from home and start the app, it keeps connecting for a while till I reach a decent connection (edge / 3G). In the me...
  • VinceThePrince
  • Regular
  • 1009 Views
  • 2 replies
  • 0 likes
  • 1009 Views
  • 2 replies
  • 0 likes

Solved!! Public Profile and followers: wrong amount is shown

Hi, just found a small bug: Visit a public profile (I checked "Spotify Deutschland", see screenshot profile.png) the followers of a playlist is shown. Now if you go to "See All Playlists" the follower counter of a playlist is displaying 0 instead of ...

  • Casual Listener
  • Hi,   just found a small bug: Visit a public profile (I checked "Spotify Deutschland", see screenshot profile.png) the followers of a playlist is shown. Now if you go to "See All P...
  • LeoTM
  • Music Fan
  • 1840 Views
  • 3 replies
  • 2 likes
  • 1840 Views
  • 3 replies
  • 2 likes

Starred songs will not download!

Hi, the songs I choose for my starred playlist all of the sudden won't download for offline use. It has previously worked and when I tried to turn the playlist off and back on to be available offline, some songs that were once downloaded were not any...

  • Newbie
  • Hi, the songs I choose for my starred playlist all of the sudden won't download for offline use. It has previously worked and when I tried to turn the playlist off and back on to be available offline...
  • Jason
  • Spotify Legend
  • 534 Views
  • 1 replies
  • 0 likes
  • 534 Views
  • 1 replies
  • 0 likes

Problem with app iphone 4s,

Hi! On my daughters Iphone 4s the app becomes shrunked when starting it up. The text still is i normal size but the screen becomes extremly small and makes it impossible to log in. The problem started now after last iOS update (7.1.2), when installin...

  • Newbie
  • Hi! On my daughters Iphone 4s the app becomes shrunked when starting it up. The text still is i normal size but the screen becomes extremly small and makes it impossible to log in. The problem ...
  • jeremygoh
  • Community Legend
  • 701 Views
  • 2 replies
  • 0 likes
  • 701 Views
  • 2 replies
  • 0 likes

Trouble syncing to iPhone

Spotify has stopped syncing to my iPhone. To answer some standard questions: - I'm on WiFi, but also checked 'sync over cellular' just in case. But I'm definitely on WiFi, and a fast connection at that. - There is plenty of space on my phone — nearly...

  • Newbie
  •   Spotify has stopped syncing to my iPhone.   To answer some standard questions: - I'm on WiFi, but also checked 'sync over cellular' just in case. But I'm definitely on WiFi, ...
  • jeremygoh
  • Community Legend
  • 972 Views
  • 1 replies
  • 0 likes
  • 972 Views
  • 1 replies
  • 0 likes

Signed in on 2 devices; How to tell when one is playing

To all i have Spotify Premium on my and my wife's phone. i cant play both at the same time it would seem. How on one device can i tell when the other device is playing? as we are 100s of miles apart, it would be good to see if the other is using the ...

  • Casual Listener
  • To all     i have Spotify Premium on my and my wife's phone. i cant play both at the same time it would seem. How on one device can i tell when the other device is playing? as we are ...
  • jeremygoh
  • Community Legend
  • 477 Views
  • 2 replies
  • 0 likes
  • 477 Views
  • 2 replies
  • 0 likes

Solved!! Stopped Syncing on my I Pod

Doesn't say too full, it just stopped syncing...and I know I have more space?

  • Visitor
  • Doesn't say too full, it just stopped syncing...and I know I have more  space?
  • user-removed
  • Not applicable
  • 578 Views
  • 2 replies
  • 0 likes
  • 578 Views
  • 2 replies
  • 0 likes

Solved!! Spotify doesn't fit the screen iphone 4s

Hi, so I updated to ios 7.1.2 and when i start spotify, the screen just become smaller and I can't tap anything

  • Regular
  • Hi, so I updated to ios 7.1.2 and when i start spotify, the screen just become smaller and I can't tap anything
  • ethanm21
  • Newbie
  • 3229 Views
  • 48 replies
  • 2 likes
  • 3229 Views
  • 48 replies
  • 2 likes