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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 44845 Views
  • 15 replies
  • 36 likes
  • 44845 Views
  • 15 replies
  • 36 likes

play offline songs offline when i am online

Hi, I have downloaded all offline songs to my iPhone, does it always play in offlime mode even I set my spotify online?

  • Casual Listener
  • Hi,    I have downloaded all offline songs to my iPhone, does it always play in offlime mode even I set my spotify online?
  • MattSuda
  • Spotify Star
  • 257 Views
  • 2 replies
  • 0 likes
  • 257 Views
  • 2 replies
  • 0 likes

Cable to connect iPhone 5s to DAC for using Spotify on home system?

My problem is that I want to connect my iPhone to my DAC and play Spotify through that device rather than using my Macbook. I can find no cable that has a male lightning termination at the Macbook end and a printer termination (the type of USB cable ...

  • Casual Listener
  •   My problem is that I want to connect my iPhone to my DAC and play Spotify through that device rather than using my Macbook.   I can find no cable that has a male lightning terminati...
  • adisib
  • Community Legend
  • 1116 Views
  • 4 replies
  • 0 likes
  • 1116 Views
  • 4 replies
  • 0 likes

Connecting to Mac

I'm new to Spotify, thinking I should be able to control the music playing on my Mac Mini using my iPad via Connect. Not sure how to do but assume I should click on the connect button on my iPad and see/select my Mini, I only see my iPad, Apple TV, a...

  • Regular
  • I'm new to Spotify, thinking I should be able to control the music playing on my Mac Mini using my iPad via Connect. Not sure how to do but assume I should click on the connect button on my iPad and ...
  • MichaelJerzak
  • Composer
  • 927 Views
  • 9 replies
  • 0 likes
  • 927 Views
  • 9 replies
  • 0 likes

Control Ipod from Android

I have an ipod touch 5grn plugged in my Ipod Hi-FI. So I control it with my Galaxy S5 and works fine. So that when the music is stopped the ipod disconnects and becomes unavailable to android, and only back to work when I unlock the screen. Any idea?

  • Casual Listener
  • I have an ipod touch 5grn plugged in my Ipod Hi-FI. So I control it with my Galaxy S5 and works fine. So that when the music is stopped the ipod disconnects and becomes unavailable to android, and on...
  • jeremygoh
  • Community Legend
  • 1791 Views
  • 3 replies
  • 0 likes
  • 1791 Views
  • 3 replies
  • 0 likes

Solved!! Removing songs from "my music" (iphone 5 ios 6)

I already removed the song from my music but it still plays which means it wasn't deleted from my phone. How do i removed said song from my device completely??

  • Casual Listener
  • I already removed the song from my music but it still plays which means it wasn't deleted from my phone. How do i removed said song from my device completely??
  • Anonmus9
  • Casual Listener
  • 469 Views
  • 2 replies
  • 0 likes
  • 469 Views
  • 2 replies
  • 0 likes

Spotify crashes when trying to rearrange music in playlist - iPad

I cannot rearrange music order on playlists since last updates. I have added a new song on my playlist and want to move it from being last to top on playlist. As soon as I mark the track and try to move it upwards, spotify crashes...

  • Newbie
  • I cannot rearrange music order on playlists since last updates. I have added a new song on my playlist and want to move it from being last to top on playlist. As soon as I mark the track and try to m...
  • jeremygoh
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Trouble with iphone

The spotify app causes trouble. After it kept crashing i tried to delete and reinstall it. Now it is invisible on my iphone 4s but cant be reinstalled.

  • Newbie
  • The spotify app causes trouble. After it kept crashing i tried to delete and reinstall it. Now it is invisible on my iphone 4s but cant be reinstalled.  
  • jeremygoh
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Dislike / hide function in global playlist / radio needed

Hi,I am hearing global playlists and sometimes there is a song in it which I really doesn't like (Lyric, rhythm...)Is there a way to dislike a song?Like:"Hide song from this playlist.""Hide song within all playlists""Hide song within all playlists an...

  • Newbie
  • Hi, I am hearing global playlists and sometimes there is a song in it which I really doesn't like (Lyric, rhythm...) Is there a way to dislike a song? Like: "Hide song from this playlist." "Hide...
  • jeremygoh
  • Community Legend
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Songs stop playing when using spotify offline on iphone 4s.

I have alot of remixes downloaded from soundcloud and I've added them to my offline playlists on my phone. The playlists containing the downloaded songs will randomly stop playing sound (timer continues) and it will not go to the next song when the "...

  • Casual Listener
  • I have alot of remixes downloaded from soundcloud and I've added them to my offline playlists on my phone. The playlists containing the downloaded songs will randomly stop playing sound (timer contin...
  • jeremygoh
  • Community Legend
  • 1012 Views
  • 6 replies
  • 0 likes
  • 1012 Views
  • 6 replies
  • 0 likes

Spotify crashes when when I turn on Airplay

I'm having issues with Airplay since I updated to version 1.4. If I have been using the app for a while and then I decide to turn on Airplay, the app crashes. However, if I reopen the app and turning on Airplay is the first thing I do, it works fine....

  • Visitor
  • I'm having issues with Airplay since I updated to version 1.4. If I have been using the app for a while and then I decide to turn on Airplay, the app crashes. However, if I reopen the app and turning...
  • jeremygoh
  • Community Legend
  • 569 Views
  • 1 replies
  • 0 likes
  • 569 Views
  • 1 replies
  • 0 likes

The search panel stop responding after add a song to a playlist

When i search for a song i can play it, but if i add it to a playlist i can no longer choose another one anymore. The panel with the results is frozen, even if I search a new song, the results appears, but it,s impossible to select any of the found s...

  • Casual Listener
  • When i search for a song i can play it, but if i add it to a playlist i can no longer choose another one anymore. The panel with the results is frozen, even if I search a new song, the results appear...
  • jeremygoh
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Unable to send Message on Spotify

sorry guys, i'm new...anybody of you knows why when i try to send a message on the left of the main screen of spotify tutorial says that is not possible to send it? What's tutorial?? Why can't i sende my messages? Thank you in advance

  • Visitor
  • sorry guys, i'm new...anybody of you knows why when i try to send a message on the left of the main screen of spotify tutorial says that is not possible to send it? What's tutorial?? Why can't ...
  • jeremygoh
  • Community Legend
  • 657 Views
  • 1 replies
  • 0 likes
  • 657 Views
  • 1 replies
  • 0 likes

Spotify just synchronize my local files

Spotify just synchronizes on ipod the playlist musics that i already have downloaded on itunes. How can i synchronize new musics on my ipod that i just have on spotify ?

  • Newbie
  • Spotify just synchronizes on ipod the playlist musics that i already have downloaded on itunes. How can i synchronize new musics on my ipod that i just ha...
  • jeremygoh
  • Community Legend
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

iPad new artist page - bio should be at the top!

Loving the new album list in release date order with dates listed - but - why do I have to scroll right down to the bottom of the page for the artist bio? Isn't this the artist page so shouldn't the artist bio be right at the top?

  • Community Legend
  • Loving the new album list in release date order with dates listed - but - why do I have to scroll right down to the bottom of the page for the artist bio? Isn't this the artist page so shouldn't the ...
  • jeremygoh
  • Community Legend
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

為什麼iPad不能像iPhone一樣可以聽“我的音樂” (Why isn't there My Music on the iPad just like the iPhone)

為什麼iPad不能像iPhone一樣可以聽“我的音樂” 在iPhone上可以選擇 音樂 然後有 我的音樂 可以選 而到iPad上面,只有 音樂清單 可以選擇 我平常都只習慣把音樂都放在 我的音樂 裡,這樣要聽很不方便 EDIT by @jeremygoh: I edited the title for English clarifications.

  • Newbie
  • 為什麼iPad不能像iPhone一樣可以聽“我的音樂”   在iPhone上可以選擇 音樂 然後有 我的音樂 可以選 而到iPad上面,只有 音樂清單 可以選擇   我平常都只習慣把音樂都放在 我的音樂 裡,這樣要聽很不方便   EDIT by @jeremygoh: I edited the title for English clar...
  • jeremygoh
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Premium Won't Play Certain Songs

This is a problem for both iOS7 [iPhone 5c] and the Apple OS X [Macbook].My girlfriend, a Spotify Premium user, recently upgraded from an iPhone 4 to the 5c in late October.. After she transferred all of the data and synced her new device, Spotifly w...

  • Casual Listener
  • This is a problem for both iOS7 [iPhone 5c] and the Apple OS X [Macbook]. My girlfriend, a Spotify Premium user, recently upgraded from an iPhone 4 to the 5c in late October..  After she tran...
  • jeremygoh
  • Community Legend
  • 1364 Views
  • 5 replies
  • 0 likes
  • 1364 Views
  • 5 replies
  • 0 likes

Won't sync offline tracks even after upgrade/reinstall/deletion etc

I've spent days trying every single solution I can find online and I STILL can't sync offline tracks. I've got over 2 GB of space on my iphone, I've done a full reset of my phone and reinstalled every single app, I've tried every trick I could find l...

  • Music Fan
  • I've spent days trying every single solution I can find online and I STILL can't sync offline tracks.  I've got over 2 GB of space on my iphone, I've done a full reset of my phone and reinstalle...
  • jeremygoh
  • Community Legend
  • 921 Views
  • 13 replies
  • 0 likes
  • 921 Views
  • 13 replies
  • 0 likes

Connect won't recognise other devices on my network

I have a premium account, with the Spotify app installed on my iPhone5, and the Spotify program running on my Windows7 PC.The PC will recognise my iPhone as another device, and allow sync, but the connect feature on the iPhone app won't see the PC an...

  • Newbie
  • I have a premium account, with the Spotify app installed on my iPhone5, and the Spotify program running on my Windows7 PC. The PC will recognise my iPhone as another device, and allow sync, but the ...
  • jeremygoh
  • Community Legend
  • 945 Views
  • 1 replies
  • 0 likes
  • Connect
    iphone
    Windows
  • 945 Views
  • 1 replies
  • 0 likes

iPad Version of Spotify & Menu line on IPAD Air

Why can't I see the menu line ( File Edit View Playback Help) on my IPAD? The included functions available on my laptod are very useful. Like "Cut" and "Paste" and "Create a new Folder". Anyone knows ?

  • Casual Listener
  • Why can't I see the menu line ( File Edit View Playback Help) on my IPAD? The included functions available on my laptod are very useful. Like "Cut" and "Paste" and "Create a new Folder". &...
  • jeremygoh
  • Community Legend
  • 1768 Views
  • 7 replies
  • 0 likes
  • 1768 Views
  • 7 replies
  • 0 likes

Equalizer

I like the new option for the equalizer feature. However, I've noticed when messing with the lows (bass) on some songs, I get a lot of static. No, I'm not turning it all the way up, it just seems to me that (in my opinion) either it doesn't provide e...

  • Newbie
  • I like the new option for the equalizer feature. However, I've noticed when messing with the lows (bass) on some songs, I get a lot of static. No, I'm not turning it all the way up, it just seems to ...
  • jeremygoh
  • Community Legend
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes