Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 74945 Views
  • 16 replies
  • 37 likes
  • 74945 Views
  • 16 replies
  • 37 likes

Spotify premium: Created playlist on computer, cannot access on iPad or iPhone

I'm a spotify premium user. I made a playlist on my desktop and do not have access to it on my devices (iPhone and iPad). The playlist is not displaying at all on these devices. First time I've had this issue. Any suggestions or tips?

  • Casual Listener
  • I'm a spotify premium user. I made a playlist on my desktop and do not have access to it on my devices (iPhone and iPad). The playlist is not displaying at all on these devices. First time I've had t...
  • Snitberd
  • Newbie
  • 649 Views
  • 1 replies
  • 0 likes
  • iphone
    Mac
    Premium
  • 649 Views
  • 1 replies
  • 0 likes

Solved!! Playlists haven't loaded for 3 days in iPhone 4S

Hello, I am a Premium Spotify subscriber, and for the past 3 days my starred songs and playlists will not load. The starred just spins at a 'loading' status and the playlists are not even displayed, it says 0. My desktop version is fine, still displa...

  • Casual Listener
  • Hello,  I am a Premium Spotify subscriber, and for the past 3 days my starred songs and playlists will not load. The starred just spins at a 'loading' status and the playlists are not even dis...
  • astridbenet
  • Casual Listener
  • 947 Views
  • 2 replies
  • 0 likes
  • Playlists
  • 947 Views
  • 2 replies
  • 0 likes

Solved!! iOS app in french, cant change

Ive recently been to French Polynesia, where my Spotify app suddenly decided that my new language of choice was french. I was able to survive it until the end of my vacation, as i assumed the language was changed due to my current location. But now i...

  • Regular
  • Ive recently been to French Polynesia, where my Spotify app suddenly decided that my new language of choice was french. I was able to survive it until the end of my vacation, as i assumed the languag...
  • Thejfw2000
  • Newbie
  • 18168 Views
  • 12 replies
  • 1 likes
  • 18168 Views
  • 12 replies
  • 1 likes

Solved!! Playlists on iphone stuck Loading...

Hi, I have had a problem from time to time when it comes to playlists on my iphone. Usually it works fine and I can sync the playlists on all my devices. But every once in a while my playlists on iphone get stuck in some sort of loading mode. It is u...

  • Newbie
  • Hi,   I have had a problem from time to time when it comes to playlists on my iphone. Usually it works fine and I can sync the playlists on all my devices. But every once in a while my playlis...
  • MotoMage
  • Casual Listener
  • 9849 Views
  • 9 replies
  • 0 likes
  • 9849 Views
  • 9 replies
  • 0 likes

Solved!! My Premium spotify account is linked to the wrong Facebook on my iphone.

Hello!A friend used my phone to connect to Facebook while we were using spotify, and now my spotify account is linked to her Facebook.Can you help please?When I go to preferences--> social, there is no "disconnect from Facebook". What should I do?Tha...

  • Casual Listener
  • Hello! A friend used my phone to connect to Facebook while we were using spotify, and now my spotify account is linked to her Facebook. Can you help please? When I go to preferences--> social, ...
  • Evillexina
  • Casual Listener
  • 3723 Views
  • 3 replies
  • 0 likes
  • 3723 Views
  • 3 replies
  • 0 likes

Release Notes - Spotify for iOS 1.5.0

iOS Release Notes What's new in version 1.5.0 New: Want an equalizer? OK, it's waiting for you in Settings. Go play. New: Looking for Discover? You'll now find it inside Browse. (iPhone) New: We've redesigned the Artist page for iPad, now with latest...

  • Spotify Legend
  • iOS Release Notes What's new in version 1.5.0 New: Want an equalizer? OK, it's waiting for you in Settings. Go play. New: Looking for Discover? You'll now find it inside Browse. (iPhone)...
  • Goodman
  • Spotify Legend
  • 3582 Views
  • 11 replies
  • 0 likes
  • 1.5.0
    iOS
    Release Notes
  • 3582 Views
  • 11 replies
  • 0 likes

Solved!! iPhone offline playlists won't sync

Used to not have this problem with my last premium account username checkhouston. Can a mod help me out and let me know if it's a technical gltich? Thanks, Ave

  • Casual Listener
  • Used to not have this problem with my last premium account username checkhouston. Can a mod help me out and let me know if it's a technical gltich? Thanks, Ave
  • samenieida
  • Newbie
  • 6674 Views
  • 4 replies
  • 0 likes
  • 6674 Views
  • 4 replies
  • 0 likes

Only part of playlists syncing to ipod classic

I have an ipod classic, and when i sync my spotify premium plyalists, only 3-6 songs from the playlist will show up on my ipod.. i tried reinstalling spotify and resyncing my ipod but nothing is fixing the problem.

  • Newbie
  • I have an ipod classic, and when i sync my spotify premium plyalists, only 3-6 songs from the playlist will show up on my ipod.. i tried reinstalling spotify and resyncing my ipod but nothing is fixi...
  • jeremygoh
  • Community Legend
  • 658 Views
  • 1 replies
  • 0 likes
  • 658 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Mobile Stops Playing after a few Songs

I'm running Spotify premium on iOS. I get this problem where no sound comes out after a few songs. The app itself still "plays" because I can see the pause button across the song's name but no sound comes out. It seems to do this after 3-4 songs. I'v...

  • Regular
  • I'm running Spotify premium on iOS.    I get this problem where no sound comes out after a few songs. The app itself still "plays" because I can see the pause button across the song's n...
  • jeremygoh
  • Community Legend
  • 2793 Views
  • 9 replies
  • 0 likes
  • 2793 Views
  • 9 replies
  • 0 likes

Solved!! iphone app, playlists wont show, stuck on loading...

Hey, so the last few days I've been having trouble with my iphone spotify app. PC an ipad works just fine but on the phone my playlists wont show and theres just a loading mage. I've trien restart, log out, reinstall the app. I have not connected my ...

  • Casual Listener
  • Hey, so the last few days I've been having trouble with my iphone spotify app.   PC an ipad works just fine but on the phone my playlists wont show and theres just a loading mage. I've trien...
  • JustAGirlinTN
  • Newbie
  • 3138 Views
  • 3 replies
  • 0 likes
  • 3138 Views
  • 3 replies
  • 0 likes

All songs are gone. Freaking out! HELP!!!

OMGGGGG first my Starred list deleted all 1,000 songs and nowLL of my music is gone. I am freaking out. Someone help!!!

  • Casual Listener
  • OMGGGGG first my Starred list deleted all 1,000 songs and nowLL of my music is gone. I am freaking out. Someone help!!!
  • Erinjessica
  • Newbie
  • 685 Views
  • 1 replies
  • 0 likes
  • 685 Views
  • 1 replies
  • 0 likes

Browsing playlists won't show up

My spotify app for my Iphone 5 isn't working. When I go to browse, no playlists load. Whenver I click on 'top lists', 'new releases', etc etc it just gives me a blank screen. Its been happening for a while and is really annoying for someone paying fo...

  • Newbie
  • My spotify app for my Iphone 5 isn't working. When I go to browse, no playlists load. Whenver I click on 'top lists', 'new releases', etc etc it just gives me a blank screen. Its been happening for a...
  • MotoMage
  • Casual Listener
  • 2262 Views
  • 2 replies
  • 1 likes
  • 2262 Views
  • 2 replies
  • 1 likes

My Music not showing up on iPhone

Ii have spotify premium, and recently deleted the app on my phone and reinstalled it, but now none of my music is showing up on my phone at all. It's all still there on my desktop and on my account but it's not showing up under my music at all. I've ...

  • Newbie
  • Ii have spotify premium, and recently deleted the app on my phone and reinstalled it, but now none of my music is showing up on my phone at all. It's all still there on my desktop and on my account b...
  • Zenithiel
  • Casual Listener
  • 637 Views
  • 1 replies
  • 0 likes
  • 637 Views
  • 1 replies
  • 0 likes

Solved!! Playlists gone

Hi, All of my playlists are no longer available my iPhone (both online and offline playlists). I can only access other people's playlists that I have subscribed too. App size is showing as 4.2Gb so something is still on the device? M (iOS 6, iPhone 4...

  • Regular
  • Hi,   All of my playlists are no longer available my iPhone (both online and offline playlists). I can only access other people's playlists that I have subscribed too. App size is ...
  • Mikusworld
  • Newbie
  • 2763 Views
  • 14 replies
  • 0 likes
  • 2763 Views
  • 14 replies
  • 0 likes

cant get offline play

on my iphone i am unable to get my playlist available to listen offline... i click the available offline to on, but nothing happens and i cannot listen to my playlist while online .... help

  • Casual Listener
  • on my iphone i am unable to get my playlist available to listen offline... i click the available offline to on, but nothing happens and i cannot listen to my playlist while online .... help
  • kbrooksc
  • Community Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Solved!! Hi. Playing simultaneous offline playlists on two devices

Is this possible with Premium? I want to be able to use my Premium account (if I sign up to the rather hefty monthly fee) for two devices at the same time. I understand you cannot use it on two devices if you are streaming but what about purely Offli...

  • Casual Listener
  • Is this possible with Premium? I want to be able to use my Premium account (if I sign up to the rather hefty monthly fee) for two devices at the same time. I understand you cannot use it on two devic...
  • kbrooksc
  • Community Legend
  • 859 Views
  • 3 replies
  • 0 likes
  • 859 Views
  • 3 replies
  • 0 likes

Solved!! artist shuffle

I've noticed recently that when you shuffle play an artist it generally isn't randomizing their entire catalog. I skipped through Alicia Keys for instance on shuffle and it repeated several tracks a handful of times while others weren't even queued. ...

  • Regular
  • I've noticed recently that when you shuffle play an artist it generally isn't randomizing their entire catalog.  I skipped through Alicia Keys for instance on shuffle and it repeated severa...
  • jeremygoh
  • Community Legend
  • 1306 Views
  • 5 replies
  • 0 likes
  • 1306 Views
  • 5 replies
  • 0 likes

Cannot see my saved songs and albums in my iphone

Hi, I can´t find anyone in the forum with the same problem... I've been using for months the saved songs/albums features both in my laptop and iphone 4, also using the offline listening for the phone... But today, all my saved songs and albums have d...

  • Casual Listener
  • Hi,   I can´t find anyone in the forum with the same problem... I've been using for months the saved songs/albums features both in my laptop and iphone 4, also using the offline listeni...
  • jeremygoh
  • Community Legend
  • 4571 Views
  • 3 replies
  • 0 likes
  • iphone
    save album
  • 4571 Views
  • 3 replies
  • 0 likes

Offline mode sync error

I have 4.7 GB available and my songs will not sync for offline mode. None of which are local files . Online mode works fine . Please can someone help.

  • Casual Listener
  • I have 4.7 GB available and my songs will not sync for offline mode. None of which are local files . Online mode works fine . Please can someone help.
  • Mrcek12
  • Casual Listener
  • 443 Views
  • 2 replies
  • 0 likes
  • 443 Views
  • 2 replies
  • 0 likes

Solved!! Display/Search option inside own music/playlists

Since I moved from iTunes to spotify as my main music source, I transfered all my playlist into the spotify app. So far - so good. However, sometimes I wish to listen to a certain album/song/artist and then .... then what? I simply can not find an op...

  • Casual Listener
  • Since I moved from iTunes to spotify as my main music source, I transfered all my playlist into the spotify app. So far - so good. However, sometimes I wish to listen to a certain album/song/artist...
  • CB89
  • Casual Listener
  • 582 Views
  • 2 replies
  • 0 likes
  • 582 Views
  • 2 replies
  • 0 likes