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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 33739 Views
  • 13 replies
  • 36 likes
  • 33739 Views
  • 13 replies
  • 36 likes

Solved!! Spotify App gone after the last update (iPhone 5s)

Hey friends, after the last update of Spotify, the App has magically disappeared from the Apps on my phone. It's just gone. When I search for it on the App Store it says it's installed. When I click "open" nothing happens. Help, I am lost without mus...

  • Casual Listener
  • Hey friends,   after the last update of Spotify, the App has magically disappeared from the Apps on my phone. It's just gone. When I search for it on the App Store it says it's installed. Wh...
  • fraufau
  • Casual Listener
  • 1626 Views
  • 1 replies
  • 0 likes
  • 1626 Views
  • 1 replies
  • 0 likes

iPad controllig iPhone? Wierd..

So, here is whats happening. Both iPad and iPhone connected to the same Wifi. Playing spotify on my iPhone. Then i want to switch to start playing on my ipad instead because i want my phone for something else. But the iPad starts acting like some kin...

  • Casual Listener
  • So, here is whats happening. Both iPad and iPhone connected to the same Wifi. Playing spotify on my iPhone. Then i want to switch to start playing on my ipad instead because i want my phone for somet...
  • Fred
  • Community Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

iPhone Spotify in Landscape Orientation

Is there any plans to have Spotify's layout switch when the iPhone is in landscape orientation just like it does on Android?

  • Newbie
  • Is there any plans to have Spotify's layout switch when the iPhone is in landscape orientation just like it does on Android?
  • Josh
  • Community Legend
  • 969 Views
  • 1 replies
  • 3 likes
  • 969 Views
  • 1 replies
  • 3 likes

Import a Windows media player playlist into spotify

HiI am trying to work out how to convert a windows media player playlist and import it to spotify so that I can stream the same playlist from the spotify server. So essentially, something that would look up the songs in my playlist on spotify and cre...

  • Regular
  • Hi I am trying to work out how to convert a windows media player playlist and import it to spotify so that I can stream the same playlist from the spotify server. So essentially, something tha...
  • bzite
  • Roadie
  • 9422 Views
  • 1 replies
  • 0 likes
  • 9422 Views
  • 1 replies
  • 0 likes

Trouble syncing onto iphone

I have an iphone4s and I have been trying to sync a playlist for offline listening with my premium account because I'm going to be driving for five hours and don't want to waste cellular data and won't be connected to wifi. I have over 1GB of free sp...

  • Regular
  • I have an iphone4s and I have been trying to sync a playlist for offline listening with my premium account because I'm going to be driving for five hours and don't want to waste cellular data and won...
  • Jamie
  • Spotify Legend
  • 779 Views
  • 11 replies
  • 0 likes
  • 779 Views
  • 11 replies
  • 0 likes

Why I will cancel my Spotify subscription soon if nothing happens...

Dear Spotify developers, This post is not to flame or troll against you. But unfortunately Spotify ignores my needs as user and if there is no change within the next month, I will ultimately cancel my Spotify Premium Subscription. At first: I love Sp...

  • Newbie
  • Dear Spotify developers,   This post is not to flame or troll against you. But unfortunately Spotify ignores my needs as user and if there is no change within the next month, I will ultimate...
  • 477 Views
  • 0 replies
  • 2 likes
  • 477 Views
  • 0 replies
  • 2 likes

Headphone bug fix?

In the most recent version on iOS I plug in my headphones and turn the volume down to a desired level. However as soon as playback is then first initiated the volume is at maximum. This really should be revised for future versions.

  • Newbie
  • In the most recent version on iOS I plug in my headphones and turn the volume down to a desired level. However as soon as playback is then first initiated the volume is at maximum. This really should...
  • Marco
  • Community Legend
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

What the heck?!!

I'm a spotify premium subscriber. What the heck happened to Blind Melon?!! 2 of their songs disappeared from a playlist and don't show up at all when I search for them. The songs are "Tones of Home" and " The Pusher". Additionally, when I search for ...

  • Newbie
  • I'm a spotify premium subscriber. What the heck happened to Blind Melon?!! 2 of their songs disappeared from a playlist and don't show up at all when I search for them. The songs are "Tones of Home"...
  • Swanny
  • Community Legend
  • 1284 Views
  • 3 replies
  • 0 likes
  • 1284 Views
  • 3 replies
  • 0 likes

Please help -- Songs won't go offline

This is a new problem for me. I've been a premium user for many months and i have had nothing but a positive experience with Spotify thus far. Today, however, when i added a new playlist, it synced from my computer to my phone perfectly but then woul...

  • Casual Listener
  • This is a new problem for me.  I've been a premium user for many months and i have had nothing but a positive experience with Spotify thus far.  Today, however, when i added a new playlist,...
  • cheersbreh
  • Casual Listener
  • 5644 Views
  • 2 replies
  • 0 likes
  • 5644 Views
  • 2 replies
  • 0 likes

Buttons without icon

The artist button on the now playing page does not work and has not for the past three versions of Sotify. What is wrong? Can' get to an artist without doing a search.

  • Regular
  • The artist button on the now playing page does not work and has not for the past three versions of Sotify. What is wrong? Can' get to an artist without doing a search.
  • PaulLM
  • Regular
  • 400 Views
  • 2 replies
  • 0 likes
  • 400 Views
  • 2 replies
  • 0 likes

Solved!! iPhone 5s will not appear under Devices when connected

When I connect my iPhone 5s to my computer using a USB cable, it does not show up under the Devices tab in Spotify on my desktop. Is there an easy fix for this?

  • Visitor
  • When I connect my iPhone 5s to my computer using a USB cable, it does not show up under the Devices tab in Spotify on my desktop. Is there an easy fix for this?
  • Jurgenbm
  • Regular
  • 1419 Views
  • 4 replies
  • 0 likes
  • devices
    iphone
    iPhone 5S
  • 1419 Views
  • 4 replies
  • 0 likes

How to Block a Song?

So I've read that you could block a song when they still had the star function, but I can't seem to figure out how to now. Every few songs they "suggest" Call Me Maybe even on playlist with more than 15 songs. I can't stand it. I have to restart my a...

  • Casual Listener
  • So I've read that you could block a song when they still had the star function, but I can't seem to figure out how to now. Every few songs they "suggest" Call Me Maybe even on playlist with more than...
  • CathRyann
  • Casual Listener
  • 2688 Views
  • 2 replies
  • 2 likes
  • 2688 Views
  • 2 replies
  • 2 likes

Searched music won't play

I search the music I want, then I click it and ten my screen blacks out and goes home.

  • Newbie
  • I search the music I want, then I click it and ten my screen blacks out and goes home.
  • user-removed
  • Not applicable
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

Playlists dissapeared

When I went on my spotify app today all of my playlists are there but some didn't have the album pic there. So when I went in the play list all of the songs in that play list were gone, and when I searched on that play list it was gone. I listendto t...

  • Newbie
  • When I went on my spotify app today all of my playlists are there but some didn't have the album pic there. So when I went in the play list all of the songs in that play list were gone, and when I se...
  • user-removed
  • Not applicable
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Solved!! Files won't sync to iphone 5s

I enjoy spotify for alot of reasons but I'm looking to download all of my music to my iphone so that I don't eat up as much data. I have "songs" and all of my playlists set to "available offline" but it shows its not syncing them anymore. A few songs...

  • Newbie
  • I enjoy spotify for alot of reasons but I'm looking to download all of my music to my iphone so that I don't eat up as much data. I have "songs" and all of my playlists set to "available offline" but...
  • user-removed
  • Not applicable
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

my ipod wont download music so i can listen offline

so i turn my playlists to offline and i am sitting next to my computer and they are both connected to the same wifi.. but the songs are not syncing or downloading to my iphone so i can listen to them offline... why? it has worked before but will not ...

  • Visitor
  • so i turn my playlists to offline and i am sitting next to my computer and they are both connected to the same wifi.. but the songs are not syncing or downloading to my iphone so i can listen to th...
  • user-removed
  • Not applicable
  • 604 Views
  • 2 replies
  • 0 likes
  • 604 Views
  • 2 replies
  • 0 likes

Spotify doesnt recongnize iphone

Hii, Since a few days wont my spotify recognize my iphone anymore. Is there someone who can help me? x Anne

  • Newbie
  • Hii, Since a few days wont my spotify recognize my iphone anymore. Is there someone who can help me? x Anne
  • user-removed
  • Not applicable
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Playlists gone on ipad

I am a premium user and have spotify on my iPad and 2 iPhones. In the last two weeks my playlists have disappeared on the iPad even though they are still on my phones. Wen I try to access the playlists on my iPad, it looks like it is searching (2 bla...

  • Casual Listener
  • I am a premium user and have spotify on my iPad and 2 iPhones. In the last two weeks my playlists have disappeared on the iPad even though they are still on my phones. Wen I try to access the playl...
  • gazler007
  • Casual Listener
  • 517 Views
  • 5 replies
  • 0 likes
  • 517 Views
  • 5 replies
  • 0 likes

Solved!! Local files and "Your Music"

Because I've desperately wanted to be able to alphabetize my starred list by title, I finally made the switch to using "Your Music" and just adding my starred items so they appear in that song list. Now I can alphabetize them by title - yay. BUT, it ...

  • Newbie
  • Because I've desperately wanted to be able to alphabetize my starred list by title, I finally made the switch to using "Your Music" and just adding my starred items so they appear in that song list. ...
  • MattSuda
  • Spotify Star
  • 493 Views
  • 1 replies
  • 0 likes
  • local files
    your songs
  • 493 Views
  • 1 replies
  • 0 likes

Your Music / Artists not working on iPhone

iPhone shows only 3 artists under Your Music / Artists although I have more than 20. All the artists are showing correctly on the mac version.

  • Casual Listener
  • iPhone shows only 3 artists under Your Music / Artists although I have more than 20. All the artists are showing correctly on the mac version.    
  • Fred
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes