Help Wizard

Step 1


Crashing when I lock my phone

Crashing when I lock my phone







iphone 7

Operating System

iOS (Whatever the new version is)


My Question or Issue

When I lock my phone the music will play in the background for about a minute and then the app will crash. Music plays fine when i have my phone on.It only crashes when I turn it off


1 Reply

Hey there @Gumbojumbo26


Help’s here!


It's a good idea to check if a clean reinstall will help fixing the crash you experience. This step ensures you get a fresh copy of the latest Spotify app with all necessary updates. Check out this help page in order to find the steps for clean reinstall on the affected device.


Tip: Once you’ve performed the clean reinstall you'll need to re-download your offline music and podcasts. 


If this doesn't do the trick for you, try disabling any power saving or data cleaning settings on your mobile device. Alternatively, you can try authorizing Spotify to run without restrictions despite the mentioned settings being enabled. Make sure you try this since such features can often prevent the app from operating at full capacity.


Keep us posted! We'll be happy to lend a hand if you need more help. 

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