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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47571 Views
  • 15 replies
  • 36 likes
  • 47571 Views
  • 15 replies
  • 36 likes

Can’t delete downloaded songs

PlanPremiumCountry DeviceiPhone 8 My Question or Issuei tried deleting an album but nothing works. the songs are still playable on airplane mode. the songs aren’t on my liked songs and neither is the album or the artist. i already deleted cache, rela...

  • Visitor
  • Plan Premium Country   Device iPhone 8   My Question or Issue i tried deleting an album but nothing works. the songs are still playable on airplane mode. the songs aren’t on my like...
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes

Local File Sync

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just want to be able to listen to four songs that aren't available on Spotify, but the file...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I just ...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Songs keep skipping or restarting [Solution]

I have a new google pixel 4. Spotify starting restarting songs after a few seconds or just skipping repeatedly. Took forever to find a better solution to the problem. So we'll see how it goes from here on out. Go into Settings > System > Gestures > S...

  • Casual Listener
  • I have a new google pixel 4. Spotify starting restarting songs after a few seconds or just skipping repeatedly. Took forever to find a better solution to the problem. So we'll see how it goes from he...
  • 1038 Views
  • 0 replies
  • 0 likes
  • 1038 Views
  • 0 replies
  • 0 likes

Spotify Premium - songs skipping to next ten seconds in

PlanPremiumCountry CanadaDevice iPhone 5Operating SystemiOS 10.3.3 My Question or Issue My Spotify just started skipping through songs in the last two days like it's possessed. It will play ten or twenty seconds of a song and then skip to the next on...

  • Newbie
  • Plan Premium Country  Canada Device  iPhone 5 Operating System iOS 10.3.3   My Question or Issue  My Spotify just started skipping through songs in the last two days lik...
  • Brannigan17
  • Casual Listener
  • 2852 Views
  • 4 replies
  • 0 likes
  • 2852 Views
  • 4 replies
  • 0 likes

Nav bar prevents full screen

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 317 Views
  • 0 replies
  • 0 likes
  • Nav bar prevents full screen
  • 317 Views
  • 0 replies
  • 0 likes

Genius Behind The Lyrics Didn't Appear

PremiumMalaysia iPhone XSiOS 13.5.1 I already follow the methods where I clean reinstalled and still doesn't show the genius behind the lyrics.I try go to setting and click the playback tab, and doesn't show the Behind The Lyrics option. Can someone ...

  • Newbie
  • Premium Malaysia   iPhone XS iOS 13.5.1   I already follow the methods where I clean reinstalled and still doesn't show the genius behind the lyrics. I try go to setting and click th...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Micro cut with Bluetooth

Hello!! Since a few weeks I have a lot of « micro cut » in my music while I listen to it in my car. I have this issue only with this app, I’ve try it with speakers, different phone, different Bluetooth. Only Spotify cut the music for a few second. Di...

  • Visitor
  • Hello!!   Since a few weeks I have a lot of « micro cut »  in my music while I listen to it in my car. I have this issue only with this app, I’ve try it with speakers, different phone, di...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

[BUG] Anyone confirm? -> Dual SIM iPhone takes long time to connect to Spotify server

Issue Description:I have been having this issue since I bought my dual sim iPhone Xs Max and started using both SIM cards. When I resumed or started the Spotify app it took about 20 seconds, in some cases, to connect to Spotify servers, which was rea...

  • Casual Listener
  • Issue Description: I have been having this issue since I bought my dual sim iPhone Xs Max and started using both SIM cards. When I resumed or started the Spotify app it took about 20 seconds, in som...
  • 509 Views
  • 0 replies
  • 0 likes
  • celular
    connection
    dual
    esim
    sim
  • 509 Views
  • 0 replies
  • 0 likes

Podcast episode won’t play

PlanFreeCountryUSADeviceiPhone XROperating SystemiOS 13.5.1 My Question or IssueI’ve been listening to a podcast called Break In the Case. I listened to the first two episodes, however, when I try to listen to episode three, it won’t play. I can pres...

  • Visitor
  • Plan Free Country USA Device iPhone XR Operating System iOS 13.5.1   My Question or Issue I’ve been listening to a podcast called Break In the Case. I listened to the first two episode...
  • OneByBoo
  • Roadie
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Solved!! Offline Songs need Internet to „work“.... again

PlanPremiumCountryGermanyDevice(iPod Touch 6th Generation) Operating System(iOS) My Question or IssueI am using my ipod for years to listen to my offline albums at work. Today it doesnt work. It requires a internet connection. What can i do? This is ...

  • Casual Listener
  • Plan Premium Country Germany Device (iPod Touch 6th Generation)  Operating System (iOS)    My Question or Issue I am using my ipod for years to listen to my offline albums at...
  • xTOOLx
  • Casual Listener
  • 662 Views
  • 2 replies
  • 1 likes
  • 662 Views
  • 2 replies
  • 1 likes

[iOS] Can't play current song (over&over!!!)

My spotify pauses at the end of EVERY single song on my desktop version and says "can't play current song" or just goes to the next and starts counting the seconds but not actually playing the song. I have tried quitting & restarting MANY times and m...

  • Visitor
  • My spotify pauses at the end of EVERY single song on my desktop version and says "can't play current song" or just goes to the next and starts counting the seconds but not actually playing the song. ...
  • musichead1217
  • Casual Listener
  • 400 Views
  • 2 replies
  • 0 likes
  • iOS
  • 400 Views
  • 2 replies
  • 0 likes

Superuser Contribution Artists “Appears On” removed on iOS?

PlanPremiumCountryUSADeviceiPhone XOperating SystemiOS 13.3.1 My Question or IssueI noticed a couple of days ago I couldn’t find the Appears On section within an Artists profile. It’s still not there. Did Spotify remove it? please help I used that fe...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X Operating System iOS 13.3.1   My Question or Issue I noticed a couple of days ago I couldn’t find the Appears On section within an Artists prof...
  • cj_jacobs_
  • Regular
  • 2551 Views
  • 9 replies
  • 9 likes
  • appears on
    artist profile
  • 2551 Views
  • 9 replies
  • 9 likes

Shuffle

PlanFree/PremiumCountry DeviceiPhone 11Operating System(iOS 11 My Question or IssueTrying to play whole Liked song library through on shuffle (about 1k songs). Every time I switch devices the order of songs resets. Is there anyway to fix this?

  • Visitor
  • Plan Free/Premium Country   Device iPhone 11 Operating System (iOS 11   My Question or Issue Trying to play whole Liked song library through on shuffle (about 1k songs). Every tim...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Local file help

I’ve seen lots of solutions to get my local file play list to download or sync to my iPhone however I never seen a option that says make file available for offline use. Please help.

  • Casual Listener
  • I’ve seen lots of solutions to get my local file play list to download or sync to my iPhone however I never seen a option that says make file available for offline use. Please help.
  • Sorensenbrad
  • Casual Listener
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Unable to turn on Lyrics

PremiumMexicoiPhone XiOS 13.5.1There’s no way I can turn on the Lyrics for my mobile app.I also couldn’t find any way to request support but here.

  • Newbie
  • Premium Mexico iPhone X iOS 13.5.1 There’s no way I can turn on the Lyrics for my mobile app. I also couldn’t find any way to request support but here.           &...
  • 509 Views
  • 0 replies
  • 0 likes
  • 509 Views
  • 0 replies
  • 0 likes

"Play search results only" doesnt work

Since a few months it is not possible to only play the search result. I filter my whole playlist with "Michael Jackson", click on the first song and expect that the next song would be the second search result (from Michael Jackson). But a complete di...

  • Regular
  • Since a few months it is not possible to only play the search result. I filter my whole playlist with "Michael Jackson", click on the first song and expect that the next song would be the second sear...
  • Marco_W
  • Casual Listener
  • 575 Views
  • 2 replies
  • 2 likes
  • 575 Views
  • 2 replies
  • 2 likes

Spotify to Sonos

My Question is that I have just downloaded Sonos2app and cannot play any playlists as I keep being told I need to upgrade to Spotify Premium which I already have

  • Visitor
  •     My Question is that I have just downloaded Sonos2app and cannot play any playlists as I keep being told I need to upgrade to Spotify Premium which I already have  
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

clear entire queue

PlanFree/Premium premiumCountry usa Device iphone 7(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System ios 12(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue is it possible to clear the entire play queue without selecting ...

  • Casual Listener
  • Plan Free/Premium premium Country usa   Device iphone 7 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System ios 12 (iOS 10, Android Oreo, Windows 10,etc.)   M...
  • MichaelJerzak
  • Composer
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Can’t add or delete playlist

PlanPremiumDeviceiPhone 11 My Question or IssueFor over a month now I can not add or delete playlist on my I phone.I have deleted the app, reinstalled it.I have tried deleting my cache but it won’t let me even do that! I can add songs to existing pla...

  • Visitor
  •   Plan Premium Device iPhone 11   My Question or Issue For over a month now I can not add or delete playlist on my I phone. I have deleted the app, reinstalled it. I have tried del...
  • MichaelJerzak
  • Composer
  • 881 Views
  • 1 replies
  • 0 likes
  • 881 Views
  • 1 replies
  • 0 likes

My liked songs won’t play on my playlist

PlanFreeCountryUSADeviceiPhone 6Operating SystemiOS 8 My Question or IssueWhen I click on my liked songs or playlist, none of my songs play but a song with (at the very top) suggested track. And when I try to skip it, a different song will play, but ...

  • Newbie
  • Plan Free Country USA Device iPhone 6 Operating System iOS 8   My Question or Issue When I click on my liked songs or playlist, none of my songs play but a song with (at the very top) ...
  • Natalie_restrep
  • Newbie
  • 6599 Views
  • 3 replies
  • 0 likes
  • 6599 Views
  • 3 replies
  • 0 likes