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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47715 Views
  • 15 replies
  • 36 likes
  • 47715 Views
  • 15 replies
  • 36 likes

Solved!! Artist pages crash app on iphone

Some artists pages won't load on my iphone. I've noticed this with the Deerhunter page. Has anyone else encountered this problem? I have a premium subsription and recently updated the app.

  • Newbie
  • Some artists pages won't load on my iphone. I've noticed this with the Deerhunter page. Has anyone else encountered this problem? I have a premium subsription and recently updated the app. 
  • funkalex82
  • Visitor
  • 2010 Views
  • 13 replies
  • 5 likes
  • 2010 Views
  • 13 replies
  • 5 likes

Make it easier to edit playlist

PlanPremium Country USA Device(iPhone 7 My Question or IssueI listen mostly at work, specifically to playlists I’ve made. I add new music from artists I like but there are always a few songs I don’t enjoy. Why can’t I just click options/delete from p...

  • Casual Listener
  • Plan Premium   Country  USA  Device (iPhone 7    My Question or Issue I listen mostly at work, specifically to playlists I’ve made. I add new music from artists I li...
  • 1228096557
  • Visitor
  • 2055 Views
  • 2 replies
  • 3 likes
  • edit
  • 2055 Views
  • 2 replies
  • 3 likes

Superuser Contribution Lyrics doesn’t Sync with music after reopening Spotify App

When I restart my phone and play music on spotify the Lyrics are in sync with the Music. But after i close my spotify app then open it again the lyrics doesn’t sync with the music PlanPremiumCountryPhilippinesDeviceiPhone 11 ProOperating SystemiOS 13...

  • Casual Listener
  • When I restart my phone and play music on spotify the Lyrics are in sync with the Music. But after i close my spotify app then open it again the lyrics doesn’t sync with the music     &n...
  • Mario
  • Spotify Legend
  • 657 Views
  • 1 replies
  • 0 likes
  • 657 Views
  • 1 replies
  • 0 likes

Can’t submit Ideas/Suggestions

Hi, my Ideas/Suggestions doesn’t send no matter what I try it says I should fix the highlighted part but there is no highlighted part.

  • Casual Listener
  • Hi, my Ideas/Suggestions doesn’t send no matter what I try it says I should fix the highlighted part but there is no highlighted part.
  • OneByBoo
  • Roadie
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Saved Albums are Blank

PlanPremiumCountryUSADeviceIphone 7Operating SystemIOS 13.5.1 My Question or IssueSome (not all) of the albums I open up on Spotify on my Iphone are blank (like completely empty). When I reinstall Spotify that fixes it for a bit but the issue soon ap...

  • Visitor
  • Plan Premium Country USA Device Iphone 7 Operating System IOS 13.5.1   My Question or Issue Some (not all) of the albums I open up on Spotify on my Iphone are blank (like completely em...
  • Mario
  • Spotify Legend
  • 554 Views
  • 1 replies
  • 0 likes
  • 554 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs on Playlists not showing up

PlanFreeCountryUSDeviceiPhone 7Operating SystemiOS 13.6 & iOS 14 Beta My Question or IssueIf I view the contents of a playlist on my phone, only a short preview comes up of the names of the songs in the playlist, but the songs themselves do not show ...

  • Visitor
  • Plan Free Country US Device iPhone 7 Operating System iOS 13.6 & iOS 14 Beta   My Question or Issue If I view the contents of a playlist on my phone, only a short preview comes up ...
  • Mario
  • Spotify Legend
  • 2699 Views
  • 1 replies
  • 0 likes
  • 2699 Views
  • 1 replies
  • 0 likes

Bug queue tracks organization

PlanPremium FamilyCountryItalyDeviceiPhone XSOperating SystemiOS 13.5Spotify Version: 8.5.59.1118My Question or IssueWhen I try to organize my tracks in the queue, the scrolling is bugged. Demonstration video: https://drive.google.com/file/d/1rnfOcHi...

  • Visitor
  • Plan Premium Family Country Italy Device iPhone XS Operating System iOS 13.5 Spotify Version: 8.5.59.1118 My Question or Issue When I try to organize my tracks in the queue, the scrolling i...
  • user-removed
  • Not applicable
  • 710 Views
  • 1 replies
  • 0 likes
  • 710 Views
  • 1 replies
  • 0 likes

Cannot play music now without data or wifi on?

I use to be able to play my music without having my data on in the car and without having to download the music. Now I am not able to do that unless my data is on or connected to Wi-FiPremiumcanada iPhone Xs

  • Casual Listener
  • I use to be able to play my music without having my data on in the car and without having to download the music.   Now I am not able to do that unless my data is on or connected to Wi-Fi ...
  • Billy-J
  • Spotify Star
  • 865 Views
  • 5 replies
  • 0 likes
  • 865 Views
  • 5 replies
  • 0 likes

URI Scheme with paramater to start Spotify Connect

I've found ways to automatically search for music in an URI Scheme for the iOS app. I haven't been able to find complete documentation about the possibilities, but I would like to start playing on another device with Spotify Connect. What parameter c...

  • Visitor
  • I've found ways to automatically search for music in an URI Scheme for the iOS app.   I haven't been able to find complete documentation about the possibilities, but I would like to start play...
  • 437 Views
  • 0 replies
  • 0 likes
  • 437 Views
  • 0 replies
  • 0 likes

Superuser Contribution Downloading/Liking albums

PlanPremiumCountry DeviceIphone 11Operating SystemiOS 13.5 My Question or IssueWhenever I download music from the album (as in directly selecting the download button), it automatically likes the album. If I unlike the album, then all the music is sud...

  • Regular
  • Plan Premium Country   Device Iphone 11 Operating System iOS 13.5   My Question or Issue Whenever I download music from the album (as in directly selecting the download button), i...
  • Mario
  • Spotify Legend
  • 1016 Views
  • 1 replies
  • 0 likes
  • 1016 Views
  • 1 replies
  • 0 likes

App not working for iPhone.

I have uninstalled and reinstalled the app, logged in and out. It doesn’t load properly and none of my playlist display. My phone is connected to WiFi. It has service and the app is fully updated. Not sure what’s going on, but I’d like to be able to ...

  • Regular
  • I have uninstalled and reinstalled the app, logged in and out. It doesn’t load properly and none of my playlist display. My phone is connected to WiFi. It has service and the app is fully updated. No...
  • AMAR32
  • Regular
  • 1071 Views
  • 9 replies
  • 0 likes
  • 1071 Views
  • 9 replies
  • 0 likes

Superuser Contribution Full Screen Canvas

I usually have my phone on a dock when listening to Spotify at home or at a party and before the update you could tap the canvas to enter a fullscreen Canvas. The art was so vibrant and it was very entertaining. Can you please bring it back as now th...

  • Casual Listener
  • I usually have my phone on a dock when listening to Spotify at home or at a party and before the update you could tap the canvas to enter a fullscreen Canvas. The art was so vibrant and it was very e...
  • RhythmNation181
  • Newbie
  • 7632 Views
  • 21 replies
  • 19 likes
  • Mobile
  • 7632 Views
  • 21 replies
  • 19 likes

Superuser Contribution my music keeps stopping playing

hi, i have a spotify free acc and recently when i’ve been listening to music on my ipad using earbuds with the screen turned off, the song will just stop playing after a minute or so. when i open my ipad, it goes straight to the home screen instead o...

  • Casual Listener
  • hi, i have a spotify free acc and recently when i’ve been listening to music on my ipad using earbuds with the screen turned off, the song will just stop playing after a minute or so. when i ope...
  • Mario
  • Spotify Legend
  • 609 Views
  • 1 replies
  • 0 likes
  • 609 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Iphone Spotify lyrics?

PlanPremiumCountryCanadaDeviceiPhone 6sMy Question or IssueIs the lyrics option still available? I had it on my phone then I closed the app and next thing it was not there but at that time I also ran out of premium and I bought it again after because...

  • Casual Listener
  • Plan Premium Country Canada Device iPhone  6s My Question or Issue Is the lyrics option still available? I had it on my phone then I closed the app and next thing it was not there bu...
  • Elena
  • Moderator
  • 2080 Views
  • 3 replies
  • 0 likes
  • 2080 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sonos and Spotify app on IPhone.

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium CountryUkIPhone 8Operating System(iOS 12.) My Question or IssueEvery other track playing on Sonos (and via Sonos app) pa...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium  Country Uk IPhone 8 Operating System (iOS 12.) &nbsp...
  • Elena
  • Moderator
  • 464 Views
  • 1 replies
  • 0 likes
  • Sonos pauses
  • 464 Views
  • 1 replies
  • 0 likes

new update is awful

PlanPremiumCountryUnited StatesDeviceiPhone 8Operating SystemiOS 10 My Question or IssueNormally I don't worry about the updates, because if they aren't any good other people will comment and it'll get changed soon enough, but I can't not say somethi...

  • Newbie
  • Plan Premium Country United States Device iPhone 8 Operating System iOS 10   My Question or Issue Normally I don't worry about the updates, because if they aren't any good other people...
  • Fukthis3
  • Visitor
  • 12923 Views
  • 21 replies
  • 99 likes
  • 12923 Views
  • 21 replies
  • 99 likes

Liked songs are missing!

Help! I had over 1000 songs ‘liked’ from using Spotify for many years, however I have just had to reinstall the app due to it crashing and now over 500 of my liked songs have disappeared. Please help me get them back! TIA!!

  • Visitor
  • Help! I had over 1000 songs ‘liked’ from using Spotify for many years, however I have just had to reinstall the app due to it crashing and now over 500 of my liked songs have disappeared. Please help...
  • Akolyte01
  • Casual Listener
  • 8225 Views
  • 3 replies
  • 5 likes
  • 8225 Views
  • 3 replies
  • 5 likes

My playlist being added songs that I don't know

My Liked songs and follow list keep being added songs and artists that I don't even know. This happens for several times, at first I thought that maybe it was an accident but it wasn't.Only me use this account so how can this happens? If anyone know ...

FDBC0904-FC9F-440C-8B61-1A08FDEAEED4.png
  • Visitor
  • My Liked songs and follow list keep being added songs and artists that I don't even know. This happens for several times, at first I thought that maybe it was an accident but it wasn't. Only me use ...
  • nancyw93
  • Visitor
  • 1234 Views
  • 2 replies
  • 0 likes
  • 1234 Views
  • 2 replies
  • 0 likes

Playlists Automatically Start When Selected

I am a premium subscriber running version 8.5.60.881 on an iPhone 11 Pro with software 13.4.1. My issue is that when I open the home page on the Spotify app, under the greeting (Good Morning, etc) appear six of my recently played playlists. When I se...

  • Casual Listener
  • I am a premium subscriber running version 8.5.60.881 on an iPhone 11 Pro with software 13.4.1.   My issue is that when I open the home page on the Spotify app, under the greeting (Good Morning...
  • GABarreto
  • Casual Listener
  • 725 Views
  • 4 replies
  • 0 likes
  • 725 Views
  • 4 replies
  • 0 likes

Apple watch cannot install Spotify

Even if I have reinstalled the app on my phone and Remove offline device from the spotify account page, I cannot install spotify on the Apple Watch. This problem lasts from 2019 to 2020, and the application cannot be resolved after many updates.

  • Visitor
  • Even if I have reinstalled the app on my phone and Remove offline device from the spotify account page, I cannot install spotify on the Apple Watch. This problem lasts from 2019 to 2020, and the appl...
  • 1056 Views
  • 0 replies
  • 0 likes
  • Apple Watch Spotify
  • 1056 Views
  • 0 replies
  • 0 likes