Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

New iPhone Feature: Spotify Lock Screen widget

Now you can open Spotify on your iPhone even faster with the new Lock Screen widget! After you add the new Spotify widget to your Lock Screen, tapping on it will quickly open the Spotify app. So whether you're busy on the go, in the car, or at home, ...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 16002 Views
  • 1 replies
  • 2 likes
  • 16002 Views
  • 1 replies
  • 2 likes

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Community Legend
  • Camila73
  • Visitor
  • 88604 Views
  • 125 replies
  • 33 likes
  • 88604 Views
  • 125 replies
  • 33 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 20816 Views
  • 8 replies
  • 0 likes
  • 20816 Views
  • 8 replies
  • 0 likes

Local files playlist created on Windows desktop is empty on iPad

Plan Premium (Family)Country AustraliaDevice PC and iPad Pro 2018Operating System Windows 10 and iOS 10 My Question or IssueUnfortunately we have a mixed environment of Windows / Android / iOS devices in our family. As main Spotify device at home I u...

  • Newbie
  • Plan Premium (Family) Country Australia Device PC and iPad Pro 2018 Operating System Windows 10 and iOS 10   My Question or Issue Unfortunately we have a mixed environm...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Browsing on car stereo when connected via BT

Does anyone know how to browse in Spotify from your car stereo when connected to iphone via Blutooth? My previous stereo wouldnt do it, and stereo in my new car wont either. Toyota say it is a limitation of spotify as I can browse from the stereo whe...

  • Visitor
  • Does anyone know how to browse in Spotify from your car stereo when connected to iphone via Blutooth? My previous stereo wouldnt do it, and stereo in my new car wont either. Toyota say it is a limita...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

"Albums" tab now only displays FULL albums I've "Liked" and absolutely ruins how I browse

As stated, the option I once had to view ALL of the music I had saved (in alphabetical order from artist) under my albums tab is now gone. Instead I now have to scroll through THOUSANDS of songs under the "Songs you've liked" playlist just to browse ...

  • Casual Listener
  • As stated, the option I once had to view ALL of the music I had saved (in alphabetical order from artist) under my albums tab is now gone. Instead I now have to scroll through THOUSANDS of songs unde...
  • suetyfiddle
  • Visitor
  • 1508 Views
  • 4 replies
  • 4 likes
  • 1508 Views
  • 4 replies
  • 4 likes

Superuser Contribution how to sync my spotify local files to my ipad

PlanPremiumCountryUSADeviceiPhone 6sOperating System(iOS 10 My Question or IssueNo matter what I try, I can't get my iPhone to sync local files from my laptop. Every post I've seen about this issue is way out of date. I also do not have cell service ...

  • Casual Listener
  • Plan Premium Country USA Device iPhone 6s Operating System (iOS 10   My Question or Issue No matter what I try, I can't get my iPhone to sync local files from my laptop. Every post I'v...
  • ArmyPrincess
  • Casual Listener
  • 2665 Views
  • 6 replies
  • 0 likes
  • 2665 Views
  • 6 replies
  • 0 likes

Carplay doesn't update podcast list

PlanFreeCountryUSDeviceiPhone 10SMaxOperating SystemiOS 13.3.1 My Question or IssuePodcasts aren't downloading automatically, but thats not the real problem here. When I then manually download them, if my phone is already connected to Carplay the lis...

  • Visitor
  •   Plan Free Country US Device iPhone 10SMax Operating System iOS 13.3.1   My Question or Issue Podcasts aren't downloading automatically, but thats not the real problem here. Whe...
  • 851 Views
  • 0 replies
  • 1 likes
  • 851 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution IPad won’t allow shuffle , press shuffle icon and it changes to pause

I am on an IPad and Spotify has been working great until now. It is a problem on both our IPads. I will have a playlist and it plays in order fine but when I hit the shuffle icon, it won’t shuffle instead the icon becomes a pause icon. Please has any...

  • Regular
  • I am on an IPad and Spotify has been working great until now. It is a problem on both our IPads. I will have a playlist and it plays in order fine but when I hit the shuffle icon, it won’t shuffle in...
  • Dene111
  • Regular
  • 3927 Views
  • 17 replies
  • 0 likes
  • 3927 Views
  • 17 replies
  • 0 likes

Podcast function Mac and Iphone app

Don't now where I put this question because it's the Spotify app on my Iphone and the App on my Mac. I use the podcast function in Spotify on my iPhone and in the app on my Mac. But why are the new podcast episodes in my Mac app so bad to find and on...

  • Regular
  • Don't now where I put this question because it's the Spotify app on my Iphone and the App on my Mac. I use the podcast function in Spotify on my iPhone and in the app on my Mac. But why are the new p...
  • 375 Views
  • 0 replies
  • 0 likes
  • 375 Views
  • 0 replies
  • 0 likes

Solved!! iPhone Hijacked by Amazon Echo

I have one spotify account that is connected to my macbook air, iphone 6+, and Amazon Echo. The problem is, when I am listening on my phone outside of the house, someone in my family can go to the Echo and ask it to play something on Spotify and it w...

  • Casual Listener
  • I have one spotify account that is connected to my macbook air, iphone 6+, and Amazon Echo. The problem is, when I am listening on my phone outside of the house, someone in my family can go to the Ec...
  • Eccohawk
  • Newbie
  • 2580 Views
  • 8 replies
  • 0 likes
  • 2580 Views
  • 8 replies
  • 0 likes

Solved!! What happened to the iPhone app dislike button???

PlanPremiumCountryUSDeviceiPhone 8Operating SystemiOS My Question or IssueWhat happened to the iPhone app dislike button??? One of your last updates removed the dislike button. How am I supposed to tailor my music to my tastes now? Skipping a track d...

  • Visitor
  • Plan Premium Country US Device iPhone 8 Operating System iOS    My Question or Issue What happened to the iPhone app dislike button??? One of your last updates removed the dislike...
  • Emilia_8
  • Community Legend
  • 474 Views
  • 1 replies
  • 0 likes
  • 474 Views
  • 1 replies
  • 0 likes

Superuser Contribution iOS missing button to share in Instagram

As you can see from the attached screenshot, I cannot share songs on Instagram anymore.The Spotify app as the Instagram one, are both updated.How can I solve this issue?thanks, Caterina PlanFreeCountry Italy DeviceiPhone 7

  • Newbie
  • As you can see from the attached screenshot, I cannot share songs on Instagram anymore. The Spotify app as the Instagram one, are both updated. How can I solve this issue? thanks,    C...
  • Mario
  • Spotify Legend
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

Superuser Contribution App won't stay on playlist.

When a song from a playlist is finished, the iOS app starts a new song that is not in that playlist. Or any playlist. PlanPremiumCountryUSADeviceiPhone 11 Pro Max My Question or IssueWhen a song from a playlist is finished, the iOS app starts a new s...

  • Visitor
  • When a song from a playlist is finished, the iOS app starts a new song that is not in that playlist. Or any playlist.   Plan Premium Country USA Device iPhone 11 Pro Max   My Quest...
  • Ivan
  • Spotify Legend
  • 1442 Views
  • 1 replies
  • 0 likes
  • 1442 Views
  • 1 replies
  • 0 likes

App causes car bluetooth to disconnect when switching songs

PlanPremiumCountryUSADeviceiPhone 6sOperating SystemiOS 13.3.1Spotify Version8.5.45.529 My Question or IssueI just got a new car, and I’m trying to use Spotify over bluetooth. The problem I’m running into is every few songs, when a new song starts, m...

  • Newbie
  • Plan Premium Country USA Device iPhone 6s Operating System iOS 13.3.1 Spotify Version 8.5.45.529   My Question or Issue I just got a new car, and I’m trying to use Spotify over bl...
  • 509 Views
  • 0 replies
  • 0 likes
  • 509 Views
  • 0 replies
  • 0 likes

Song name on car is not in sync with actual song

There are several topics with the same issue but none of them were fixed... I´m kind of annoyed. Since almost 2 years I´m streaming songs via bluetooth to my car and almost everything works fine, but the song information is out of sync. If you select...

  • Visitor
  • There are several topics with the same issue but none of them were fixed... I´m kind of annoyed. Since almost 2 years I´m streaming songs via bluetooth to my car and almost everything works fine, but...
  • 545 Views
  • 0 replies
  • 0 likes
  • 545 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Folders Still on Phone

PlanPremiumCountryUSA DeviceiPhone XOperating SystemiOS 12 My Question or IssueI deleted the folders from a playlist on my desktop. Yet it is still on my phone. Why hasn’t it removed?

  • Newbie
  •   PlanPremium Country USA   Device iPhone X Operating System iOS 12   My Question or Issue I deleted the folders from a playlist on my desktop. Yet it is still on my phone. ...
  • Ivan
  • Spotify Legend
  • 497 Views
  • 1 replies
  • 0 likes
  • 497 Views
  • 1 replies
  • 0 likes

Solved!! Log in

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have had an accidental premium subscription purchase refunded but have also had my account ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Billy-J
  • Spotify Star
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

Solved!! Shuffle

Plan: PremiumCountry: GermanyDevice: iPhone 11My Question or Issue:Dear Community and developers,Can Spotify give us the ability to turn on/ off shuffle while being on the locked screen?

  • Casual Listener
  • Plan: Premium Country: Germany Device: iPhone 11 My Question or Issue: Dear Community and developers, Can Spotify give us the ability to turn on/ off shuffle while being on the locked screen? &...
  • OviiiOne
  • Community Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Spotify Connect Not working on Marantz Receivers (intermittent status sound)

Why aren't you guys not supporting Marantz Receivers anymore? Please include your support for Marantz receivers. Is the main reason I purchase my receiver. I can't afford to spend another 2k on a receiver because it doesn't support spotify. Please oh...

  • Casual Listener
  • Why aren't you guys not supporting Marantz Receivers anymore?  Please include your support for Marantz receivers.  Is the main reason I purchase my receiver. I can't afford to spend another...
  • 370 Views
  • 0 replies
  • 5 likes
  • 370 Views
  • 0 replies
  • 5 likes

Account Log Out

PlanFree/PremiumCountry Cyprus Hey guys,I would like to disconnect my acounts but, I Iost the device that I had them on, also I dont't remember any username , any email address or their passwords. I asked the spotify stuff for help, but then they tol...

  • Visitor
  • Plan Free/Premium Country Cyprus  Hey guys,I would like to disconnect my acounts but, I Iost the device  that I had them on, also I dont't remember any username , any email address or th...
  • Billy-J
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

account

practically I accidentally left my spotify account and I don't remember the password anymore (I tried in every way to change but nothing to do). the point is that I had purchased the 3 month free trial and wanted to cancel it. help me pls Device(iPho...

  • Visitor
  • practically I accidentally left my spotify account and I don't remember the password anymore (I tried in every way to change but nothing to do). the point is that I had purchased the 3 month free tri...
  • Emilia_8
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Airpods keep jumping to a random song

I just got brand new airpods for Christmas. I was listening to my country playlist on Spotify (premium) and all of a sudden it started playing the song “Rond or Trond” on repeat. I’ve never even heard of this song before and I wasn’t even near my pho...

  • Casual Listener
  • I just got brand new airpods for Christmas. I was listening to my country playlist on Spotify (premium) and all of a sudden it started playing the song “Rond or Trond” on repeat. I’ve never even hear...
  • Ink_85
  • Visitor
  • 7257 Views
  • 11 replies
  • 3 likes
  • 7257 Views
  • 11 replies
  • 3 likes