Device Lock Screen not working when listening on another device

[broeckc]

Plan

Premium

Country

USA

Device

iPhone 12 Pro

Operating System

IOS 14.2.1

My Question or Issue

Hello,

I recently upgraded to an iPhone 12 Pro running IOS 14.2.1. I normally control an iPad on my wifi network that is connected to my stereo from both my iPhone and my Apple Watch. In the Spotify App Setting Devices Menu, I have the Devices Lock Screen (Control your music from the lock screen when listening on another device) turned on. The control works fine when I'm playing music on my iPhone just not when it's playing on another device. My Apple Watch can still control the iPad. I've restarted my phone and reinstalled the Spotify app.

Any help is greatly appreciated!

[broeckc]

Hey folks,

Thanks for writing about this here in the Community.

Writing to confirm that what you've experienced is due to this functionality not being supported anymore by the new iOS.

In case of feedback, it'd be great to reach out to Apple!

[Tabe6]

I have an iPhone XR and an iPad 8 both with iOS 14.3 with the most recent version of Spotify I have still been having this issue and cannot control the music playing from my iPad using the Lock Screen on my iPhone. I have made sure in the settings that Spotify has access to the network on both devices. Devices Lock Screen is turned on on both devices as well. I have tried uninstalling and reinstalling and a hard reboot of both devices. I have tried all recommended troubleshooting measures on this forum post as well. Please help! This is one of my most used features on Spotify!

[Jchaduh]

Spotify support has yet to solve this issue and they keep putting me
through troubleshooting circles via email.

We need a supervisor or tier 2 support to chime in ASAP.

[davold]

Still an issue on iPad OS 14.4

[Novy]

Hey @davold, 

Thanks for reaching out about this. 

Would you mind letting us know which troubleshooting steps you've already tried?

Also, could you send over the exact Spotify version currently running on your iPad?

Keep us posted. 

[broeckc]

Hello,

This still doesn’t work for me. I’m able to control music playing on my iPad from my iPhone but it no longer appears on the lock screen.

iPad 8.5.96.967 running IOS 14.4

Iphone 8.6.0.904 running IOS 14.4


Thanks,
Broeck

[Novy]

Hi @broeckc,

Thanks for getting back to us. 

Just to confirm, have you tried @balchin's suggestion?

Let us know if you notice any difference. 

[Natv14]

I’m having the same issue.  Could you send maybe a screenshot of the “listening on” tab that you are talking about!

Very frustrating.

[Mihail]

Hey @Natv14,

Thanks for posting.

You can reach the menu in question by tapping this symbol   at the bottom of the screen. If that doesn't fix things, it's also a good idea to make sure that the option Spotify Connect in background is enabled/ green in your setting menu.

Hope this helps. Keep us posted on how it goes.

[Mario]

Hey folks,

Thanks for writing about this here in the Community.

Writing to confirm that what you've experienced is due to this functionality not being supported anymore by the new iOS.

In case of feedback, it'd be great to reach out to Apple!