Error when connected to wifi

[AmyBlonk]

When I'm at home, connected to wifi, Spotify won't search or work.

What I've already tried:

1. I checked if offline mode was one - it wasn't
2. I've restarted the app several times - it didn't help
3. I re-installed the app, that also didn't work.

As soon as I turn wifi off, spotify starts working again. My internet connection is working, other apps do work.

I have an iPhone 7, iOS 10.2.1. I have Spotify premium for family, app version 8.1.0.623. I've attached a photo of the error message I always get.

[Hubo]

Hey @AmyBlonk! Welcome to the community!

That's not cool. Let's get you back rocking again! It sounds like there might be an issue with your network connection. Could you restart your router/modem and see if that solves the issue? Let me know how it goes.

Have a nice day! 🙂

[AmyBlonk]

Hi Huib, thank you for the reply! I'm afraid it's not the router/modem, I've tried it and it didn't help. Also, my husband can use Spotify on his phone over WiFi.

Thanks again!

Amy

[Hubo]

Hey Amy!

Thanks for trying! 🙂 Let's get to the bottom of this. Could you try to login with a different account on your phone? Also, could you update your phone to the latest iOS version?

Thanks, have a nice day! 🙂

[fluffbold]

Hey, I’m having the exact same problems as Amy. Mine works on my partner’s account (he has the family premium account I’m a member of) but nothing when I log on as me.

[Hubo]

Hey @fluffbold, thanks for reporting this!

That's definitely odd. Could you try to reinstall the Spotify app with these steps? That should help here. Let me know how you get on! 🙂

Have an awesome day!