Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Everything in "My Music" is gone after a trip to overseas

Everything in "My Music" is gone after a trip to overseas

Hey everybody, I'm from Germany and I was for a couple of weeks in South Africa. At the Hotel I used to listen to Spotify. After two weeks there was an Error-Message on my iPhone which says - I can only listen for two weeks.
Now I'm back in Germany and needed to login again - everything in my Music is gone. No more Playlists, Historie, .....everything!
I tried to restore deleted Playlists but there are none.
I'm a free Member.
I appreciate any help.
Thanks & Cheeers
Tim
Reply
1 Reply

Hey there @Timbre-de, welcome to the community!

 

Is the country listed on your account overview Germany? If not, read this guide to change your country.

If your case is resolved, please click the 'Accept as Solution' button and add your kudos!

Suggested posts