Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 62406 Views
  • 16 replies
  • 37 likes
  • 62406 Views
  • 16 replies
  • 37 likes

Sending songs to non-Facebook people on iOS (iPad, iPhone and iPod)

After a fair amount of hunting I located a non-Facebook friend on Spotify ( *gasp* they DO exist!) but while we can share songs via desktop we are unable to share on our iPads/iPods/iPhones. It seems very odd that I can send to FB friends but not non...

  • Newbie
  • After a fair amount of hunting I located a non-Facebook friend on Spotify ( *gasp* they DO exist!) but while we can share songs via desktop we are unable to share on our iPads/iPods/iPhones. It seems...
  • funkbunk
  • Casual Listener
  • 728 Views
  • 4 replies
  • 2 likes
  • 728 Views
  • 4 replies
  • 2 likes

Solved!! Musixmatch and IPAD

On my Windows , i can see the lyric of all song but in my IPAD the button is not there. WHY? I download Musixmatch on my ipad and i have Spotify premium and the button is not there? Than you for help

  • Newbie
  • On my Windows , i can see the lyric of all song but in my IPAD the button is not there. WHY?   I download Musixmatch on my ipad and i have Spotify premium and the button is not there?   ...
  • MattSuda
  • Spotify Star
  • 2388 Views
  • 1 replies
  • 0 likes
  • 2388 Views
  • 1 replies
  • 0 likes

Cover Art/Local files/iPad

It has been 2 or 3 years that I am fighting for having my cover arts of my local files on my IPad !! They are all very well (cover arts) on my music in ITunes , these local files are sometimes with the cover Art on Spotify on my IMac but very rarely ...

  • Regular
  • It has been 2 or 3 years that I am fighting for having my cover arts of my local files on my IPad !! They are all very well (cover arts) on my music in ITunes , these local files are sometimes with t...
  • MattSuda
  • Spotify Star
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Solved!! Songs on demand on ipod?

I've got an ipad which can play Spotify songs on demand for free. My android phone can only shuffle play songs, not play them on demand. I'm thinking of getting an ipod touch 6g, will it still be able to play songs on demand????

  • Casual Listener
  • I've got an ipad which can play Spotify songs on demand for free. My android phone can only shuffle play songs, not play them on demand. I'm thinking of getting an ipod touch 6g, will it still be abl...
  • MattSuda
  • Spotify Star
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Chromecast Icon only in playback controls

I am wondering if somebody knows something that I am missing here. I want to use my Chromecast with my iPhone, however I can only see the Chromecast icon from the playback controls. Which means if there is nothing playing (or paused) I cannot see the...

  • Regular
  • I am wondering if somebody knows something that I am missing here.   I want to use my Chromecast with my iPhone, however I can only see the Chromecast icon from the playback controls.  Wh...
  • MattSuda
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Solved!! Switching tracks on Chromecast

Hi, When using Spotify via Chromecast, is there any way to switch tracks on your device's lock screen instead of having to unlock your device and opening the app? Thanks.

  • Newbie
  • Hi,    When using Spotify via Chromecast, is there any way to switch tracks on your device's lock screen instead of having to unlock your device and opening the app?    Thanks...
  • MattSuda
  • Spotify Star
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Facebook automatically lowers volume iOS 9.1

Hey guys! Just updated my Facebook app today and now when playing music from my Spotify app the volume automatically lowers and raises from entering and exiting the Facebook app? Kinda annoying?!?!? I'm running iOS 9.1 with the latest Spotify and Fac...

  • Newbie
  • Hey guys! Just updated my Facebook app today and now when playing music from my Spotify app the volume automatically lowers and raises  from entering and exiting the Facebook app? Kinda annoying...
  • MattSuda
  • Spotify Star
  • 556 Views
  • 1 replies
  • 0 likes
  • 556 Views
  • 1 replies
  • 0 likes

I have a premium account but it's not recognizing it

I have a premium account under Cmandou. I recently reset my password and now it's saying upgrade to premium for 12.99 when I already pay $10. Please help!!

  • Newbie
  • I have a premium account under Cmandou. I recently reset my password and now it's saying upgrade to premium for 12.99 when I already pay $10. Please help!!
  • MattSuda
  • Spotify Star
  • 383 Views
  • 2 replies
  • 0 likes
  • 383 Views
  • 2 replies
  • 0 likes

My saved music library disappearing

Today I noticed all of my saved music was erases, thankfully I also keep it in playlists, for different genres too, so I decided to re-save all 1454 songs again, I'd did it. So today I was listening to one of my playlists that compiles stuff from the...

  • Newbie
  • Today I noticed all of my saved music was erases, thankfully I also keep it in playlists, for different genres too, so I decided to re-save all 1454 songs again, I'd did it. So today I was listening ...
  • dsa_7
  • Roadie
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

webversion

hey a question i know somehow you can get the spotify app to work on ios 5but can't we just use the webversion ?

  • Roadie
  • hey a question  i know somehow you can get the spotify app to work on ios 5 but can't we just use the webversion ?
  • MattSuda
  • Spotify Star
  • 670 Views
  • 6 replies
  • 0 likes
  • 670 Views
  • 6 replies
  • 0 likes

Can I still use Spotify on my old iPod?

I just found my old iPod nano and I was wondering if I can still use Spotify to put music on it like I could in the first year of Spotify?

  • Casual Listener
  • I just found my old iPod nano and I was wondering if I can still use Spotify to put music on it like I could in the first year of Spotify?
  • dsa_7
  • Roadie
  • 4055 Views
  • 1 replies
  • 0 likes
  • 4055 Views
  • 1 replies
  • 0 likes

Spotify crashing on iPhone 5S

Hi there. This just started. === START OF TEMPLATE ===Brief description of the issue: Spotify crashes as soon as I click on the icon to open it on my iPhone. Steps to reproduce the issue:Click Spotify icon. It rests on a screen that says I am offline...

  • Newbie
  • Hi there. This just started.    === START OF TEMPLATE === Brief description of the issue: Spotify crashes as soon as I click on the icon to open it on my iPhone.  Steps...
  • dsa_7
  • Roadie
  • 489 Views
  • 1 replies
  • 0 likes
  • 489 Views
  • 1 replies
  • 0 likes

Spotify does not work on iPhone anymore - but no issues on other iOS devices

Hi all, For a couple of weeks, I am having problems with Spotify on my iPhone. It first started that whenever I started playing a song, it would stop a couple of seconds before the song was over and not automatically switch to the next song either. I...

  • Casual Listener
  • Hi all,   For a couple of weeks, I am having problems with Spotify on my iPhone. It first started that whenever I started playing a song, it would stop a couple of seconds before the song was ...
  • dsa_7
  • Roadie
  • 540 Views
  • 1 replies
  • 0 likes
  • 540 Views
  • 1 replies
  • 0 likes

Uninstalling iOS App while Keeping Offline Tracks

I have not needed to do this yet, but I know there will come a day when I will need to uninstall and then reinstall the Spotify app. What I don't want to happen is lose the settings that I have added for offline songs and albums on my iPhone. Does an...

  • Visitor
  • I have not needed to do this yet, but I know there will come a day when I will need to uninstall and then reinstall the Spotify app. What I don't want to happen is lose the settings that I have added...
  • driveflanger
  • Community Legend
  • 419 Views
  • 1 replies
  • 0 likes
  • iOS
    Offline Access
    Uninstall
  • 419 Views
  • 1 replies
  • 0 likes

Upgraded, but still on free account on IOS.

I upgraded my Spotify account via Spotify.com. Installed the Spotify app on iOS, but it is still coming up as a free account. I have uninstalled / reinstalled the app, with no success. i have tried contactingspotify via their support system, but I ne...

  • Newbie
  • I upgraded my Spotify account via Spotify.com. Installed the Spotify app on iOS, but it is still coming up as a free account. I have uninstalled / reinstalled the app, with no success.   i hav...
  • MattSuda
  • Spotify Star
  • 434 Views
  • 3 replies
  • 0 likes
  • 434 Views
  • 3 replies
  • 0 likes

Premium yet shuffle won't turn off

I see so many others with this problem but what is the solution? I use my Spotify to teach classes and cannot get the Shuffle to turn off.

  • Newbie
  • I see so many others with this problem but what is the solution?  I use my Spotify to teach classes and cannot get the Shuffle to turn off.
  • MattSuda
  • Spotify Star
  • 538 Views
  • 1 replies
  • 0 likes
  • 538 Views
  • 1 replies
  • 0 likes

Premium family plan

I just paid for the family plan with 1 other person and we are both at work trying to play off 2 different devices and anytime either one of us presses play it pauses the other persons and plays on the current, not sure if I just wasted an extra $5 f...

  • Newbie
  • I just paid for the family plan with 1 other person and we are both at work trying to play off 2 different devices and anytime either one of us presses play it pauses the other persons and plays on t...
  • MattSuda
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Solved!! Spotify crashes on ipad pro.

Spotify crashes, at startup, on ipad pro. Any suggestions?

  • Visitor
  • Spotify crashes, at startup, on ipad pro.   Any suggestions?
  • MattSuda
  • Spotify Star
  • 2571 Views
  • 11 replies
  • 3 likes
  • 2571 Views
  • 11 replies
  • 3 likes

hid Cover album for less data

Can I use spotify without view the cover album to use less data ? Tks

  • Newbie
  • Can I use spotify without view the cover album to use less data ?   Tks
  • 835 Views
  • 0 replies
  • 0 likes
  • 835 Views
  • 0 replies
  • 0 likes

Spotify Running should be able to play my own playlist!!!

Hallo Spotify. I really like the running feature, but I don't undestand why I can't select my own playlist. I mean you got all the data for all the track in your database, so what the problem in calculating my playlist's BPM insted? Kind regards Ande...

  • Music Fan
  • Hallo Spotify.   I really like the running feature, but I don't undestand why I can't select my own playlist. I mean you got all the data for all the track in your database, so what the proble...
  • AndersSaronD
  • Music Fan
  • 498 Views
  • 2 replies
  • 0 likes
  • BPM
    Playlist feature
    Running with spotify
  • 498 Views
  • 2 replies
  • 0 likes