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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30853 Views

40 replies

9 likes

  • 30853 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95578 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1043 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293943 Views

60 replies

15 likes

  • 293943 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123859 Views

19 replies

38 likes

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  • 19 replies
  • 38 likes

Can't make playlists available offline

Hi. I recently bought an iPod Touch, 3rd gen. and I have the 1.8.1.8 version of Spotify downloaded to it. I also have a premium subscription. I have most my playlists available offline, but at one point it just said stop, and i can't make anymore pla...

Newbie

Hi. I recently bought an iPod Touch, 3rd gen. and I have the 1.8.1.8 version of Spotify downloaded to it. I also have a premium subscription. I have most my playlists available offline, but at one po...

user-removed

Not applicable

482 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Shows Missing from Spotify iOS

Hi All, Realtivly new to the forum, and I have had a hunt around for an existing problem, but can not seem to find an answer anywhere. On my partners iPhone she seems to be missing the "Shows" option in the menu, I have re-installed Spotify and can n...

Casual Listener

Hi All,    Realtivly new to the forum, and I have had a hunt around for an existing problem, but can not seem to find an answer anywhere.    On my partners iPhone she seems to...

cd-15

Newbie

1654 Views

3 replies

1 likes

  • 1654 Views
  • 3 replies
  • 1 likes

No puedo acceder a mi familia

HolaMe intentan agregar a spotify family y cuando me llega el código al correo y lo coloco en la página no me deja acceder, me dice que intente después. Que puedo hacer?

Casual Listener

Hola Me intentan agregar a spotify family y cuando me llega el código al correo y lo coloco en la página no me deja acceder, me dice que intente después. Que puedo hacer?

509 Views

0 replies

0 likes

Spotify family
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Cant save all my music atone offline?!

Hey i was wondering, am i allowed to save all my music offline at once?I just got premium again so im trying to re save all my music but its only allowing me to save the music offline if its from a playlist that i made or if its from a album that i s...

Music Fan

Hey i was wondering, am i allowed to save all my music offline at once? I just got premium again so im trying to re save all my music but its only allowing me to save the music offline if its from a...

user-removed

Not applicable

541 Views

3 replies

0 likes

  • 541 Views
  • 3 replies
  • 0 likes

I can't watch shows on my phone

For some reason when I go to Spotify on my phone the shows option in the tab section doesn't appear. I deleted the app, updated my phone. Does anyone know why?

Newbie

For some reason when I go to Spotify on my phone the shows option in the tab section doesn't appear. I deleted the app, updated my phone. Does anyone know why?

user-removed

Not applicable

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

No sound with earphones and bluetooth

I have reinstalled the app and playing Spotify with My iPhone 6. There is no sound only the iPhone speakers, very strange. No sound on Bluetooth speakers and no sound in my headphones. just a annoying buzz- sound...and there is sound when i play musi...

Newbie

I have reinstalled the  app and playing Spotify with My iPhone 6. There is no sound only the iPhone speakers, very strange. No sound on Bluetooth speakers and no sound in my headphones. just a a...

mrmonkeymonkey

Newbie

634 Views

1 replies

1 likes

  • 634 Views
  • 1 replies
  • 1 likes

Account doesn't work on iOS

i only used spotify on my iPad for a while, then my boyfriend logged into on his iPhone, after a while it started connecting really slowly on my iPad, now it won't even log in and the same thing is happening on my new iPhone

Newbie

i only used spotify on my iPad for a while, then my boyfriend logged into on his iPhone, after a while it started connecting really slowly on my iPad, now it won't even log in and the same thing is h...

user-removed

Not applicable

300 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! Can't make songs available offline

I have premium, but when I flip the available offline switch nothing happens. I have a lot downloaded already, but can't get more. I have 5.7 gigs of available space on my iPhone 6+. Just downloaded the update and the problem persists. I have very li...

Newbie

I have premium, but when I flip the available offline switch nothing happens. I have a lot downloaded already, but can't get more. I have 5.7 gigs of available space on my iPhone 6+. Just downloaded ...

user-removed

Not applicable

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes

New song

Why there isn't new music?or some song that I need?

Casual Listener

Why there isn't new music?or some song that I need?

user-removed

Not applicable

490 Views

3 replies

0 likes

  • 490 Views
  • 3 replies
  • 0 likes

Solved!! Spotify first screen on fresh launch

My phone is running iOS 8.4.1 and whenever I open spotify from a closed state it will default to the just now screen instead of where I previously was. My friends iPhone running 8.x.x always open to previous page. I never use just now and would rathe...

Casual Listener

My phone is running iOS 8.4.1 and whenever I open spotify from a closed state it will default to the just now screen instead of where I previously was. My friends iPhone running 8.x.x always open to ...

ZEEN0j

Casual Listener

785 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

iphone 4S - Can't login - Acct already exists

Just downloaded the Spotify app on my old iphone 4S. When I tried to log in with my existing account it won't let me and gives me the message: Login Failed. You've already created an account with this e-mail address. Note that I was not trying to cre...

Newbie

Just downloaded the Spotify app on my old iphone 4S.  When I tried to log in with my existing account it won't let me and gives me the message: Login Failed. You've already created an account wi...

Jbrehaut

Casual Listener

802 Views

2 replies

0 likes

  • 802 Views
  • 2 replies
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Solved!! Lost Spotify app

Tried to download 2015 music today and have lost Spotify app, though outline of app iis still there on iPad. Just says downloading . Tried to update app. Still nothing. Can anyone help please?

Casual Listener

Tried to download 2015 music today and have lost Spotify app, though outline of app iis still there on iPad. Just says downloading . Tried to update app. Still nothing. Can anyone help please?

jmscaife

Casual Listener

640 Views

2 replies

0 likes

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  • 2 replies
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Account

I upgraded from "Free" to "Premium" using the Student Discount payment option. My account was charged 3 times, and I am still on the "Free" subscription instead of "Premium". How do I get my accounnt from "Free" to "Premium" and will I be charged aga...

Casual Listener

I upgraded from "Free" to "Premium" using the Student Discount payment option. My account was charged 3 times, and I am still on the "Free" subscription instead of "Premium". How do I get my accounnt...

user-removed

Not applicable

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

App blocked by keyboard

Hi guys!I've got a little bug: if i start the Spotify-App in my iPhone 5S iOS 9.2 while my PlayStation 4 is playing Spotify and the notice about that appears, but in same time the keyboard pops up and blocks the buttons on the notice. I can't use the...

Newbie

Hi guys! I've got a little bug: if i start the Spotify-App in my iPhone 5S iOS 9.2 while my PlayStation 4 is playing Spotify and the notice about that appears, but in same time the keyboard pops up ...

264 Views

0 replies

0 likes

  • 264 Views
  • 0 replies
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App looks different on iOS

Hi everyone! I have a problem with my spotify. The design changed when i accidentally deleted the app and downloaded it again. It now looks like a very downgraded version compared to the normal much more beautiful looking version. This is really anno...

Regular

Hi everyone! I have a problem with my spotify. The design changed when i accidentally deleted the app and downloaded it again. It now looks like a very downgraded version compared to the normal much ...

AliAziz424

Regular

849 Views

8 replies

0 likes

  • 849 Views
  • 8 replies
  • 0 likes

Playing Playlist With Clean Random Songs?

I have a free account & understand that my playlist can only shuffle. With that said is there away to stop the random songs that it plays between songs on my playlist? If that can't not be stopped without paying is there any guarente that the randoml...

Newbie

I have a free account & understand that my playlist can only shuffle.  With that said is there away to stop the random songs that it plays between songs on my playlist?  If that can't n...

264 Views

0 replies

0 likes

  • 264 Views
  • 0 replies
  • 0 likes

spotify on ios 9.2 - problem of identification on app.

Hello, With the account spotify premium on Bouygues telecom, i arrive to connect with my id and password on safari but i have the following message on the app: "connexion impossible- identifiant ou mot de passe inconnu - avez-vous un compte spotify? ...

Newbie

Hello,   With the account spotify premium on Bouygues telecom, i arrive to connect with my id and password on safari but i have the following message on the app: "connexion impossible- identif...

297 Views

0 replies

0 likes

  • 297 Views
  • 0 replies
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Genre list discrepancy between iphone and desktop--Kids genre has disappeared!

For some reason, there is one slight but important difference between the genres offered in the Browse section on my phone versus on my desktop. On my phone, I do not have the "Kids" genre. But I do have it on my desktop. The only other difference be...

Newbie

For some reason, there is one slight but important difference between the genres offered in the Browse section on my phone versus on my desktop. On my phone, I do not have the "Kids" genre. But I do ...

375 Views

0 replies

1 likes

  • 375 Views
  • 0 replies
  • 1 likes