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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227666 Views

53 replies

13 likes

  • 227666 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152276 Views

507 replies

108 likes

  • 152276 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106483 Views

19 replies

38 likes

  • 106483 Views
  • 19 replies
  • 38 likes

Local files will not sync to iphone

Hello! OS/X, iPhone 5, Spotify Premium; everthing has been freshly updated, Spotify has been reinstalled multiple times on both devices, same results. Local files will not sync to the iPhone from OS/X over wifi or over usb. Multiple wifi networks tes...

Casual Listener

Hello!   OS/X, iPhone 5, Spotify Premium; everthing has been freshly updated, Spotify has been reinstalled multiple times on both devices, same results.   Local files will not sync to t...

user-removed

Not applicable

943 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Not able to sync offline tracks on my ipod touch

Hi.... I used to be able to sync tracks to my ipod touch using the offline function quite easily but a few months ago the view on my spotify completely changed and now i just dont have a clue how to do it!It used to show my ipod on the menu when it w...

Newbie

Hi.... I used to be able to sync tracks to my ipod touch using the offline function quite easily but a few months ago the view on my spotify completely changed and now i just dont have a clue how to ...

325 Views

0 replies

0 likes

  • 325 Views
  • 0 replies
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Ipod Classic

Hi, There probably have been tons of questions regarding this ipod. But i found one laying around and thought it might come to use. I used to have spotify premium. And i might want to purchase it again. But only if i can sync my spotify music to the ...

Newbie

Hi,   There probably have been tons of questions regarding this ipod. But i found one laying around and thought it might come to use.   I used to have spotify premium. And i might want ...

390 Views

0 replies

0 likes

  • 390 Views
  • 0 replies
  • 0 likes

Turn off shuffle BEFORE playback starts?

Wouldn't it be easy to have TWO buttons at the top of each playlist: SHUFFLE and PLAY? I know we can turn off shuffle once playback begins, but under SHUFFLE, playback doesn't always start on the first track in the playlist. A "PLAY" button would sig...

Gig Goer

Wouldn't it be easy to have TWO buttons at the top of each playlist: SHUFFLE and PLAY?   I know we can turn off shuffle once playback begins, but under SHUFFLE, playback doesn't always st...

711 Views

0 replies

0 likes

  • 711 Views
  • 0 replies
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iPhone4 crashing on open

I have an iPhone4 running 7.1.2 and Spotify suddenly started crashing when I open it. I've tried a reinstall. Didn't work. I've tried doing the switch language thing. Didn't work. Can't change settings in app, b/c it won't even open. But it does work...

Regular

I have an iPhone4 running 7.1.2 and Spotify suddenly started crashing when I open it. I've tried a reinstall. Didn't work. I've tried doing the switch language thing. Didn't work. Can't change settin...

mattroberts1082

Regular

519 Views

4 replies

0 likes

  • 519 Views
  • 4 replies
  • 0 likes

Solved!! Upgrade

Comprei o premium, mas não consigo fazer upgrade. Continuo apenas com """benefícios""" do spotify free.

Casual Listener

Comprei o premium, mas não consigo fazer upgrade. Continuo apenas com """benefícios""" do spotify free.

Lunawinter

Casual Listener

1106 Views

1 replies

0 likes

  • 1106 Views
  • 1 replies
  • 0 likes

Solved!! Download album or songs to iPhone

Hi everyone, this is my first post so applogise if Ive posted in the wrong section. My question is: I would be wanting to download certain albums, songs, playlists to my iPhone so that I can listen to these when I'm out and about and also to avoid us...

Casual Listener

Hi everyone, this is my first post so applogise if Ive posted in the wrong section.   My question is:   I would be wanting to download certain albums, songs, playlists to my iPhone so t...

OviiiOne

Community Legend

831 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Continuing to use removed tracks that have been synced

I currently use an older iPhone 4 as an iPod of sorts to sync most of my Spotify library to, and I then keep the phone on airplane to save battery. Ever since Neil Young's catalog was removed from Spotify, I've avoided turning the wifi on on the phon...

Newbie

I currently use an older iPhone 4 as an iPod of sorts to sync most of my Spotify library to, and I then keep the phone on airplane to save battery.    Ever since Neil Young's catalog was ...

DasPeter

Community Legend

884 Views

1 replies

0 likes

Offline Access
Offline listening
Offline songs
syncing
  • 884 Views
  • 1 replies
  • 0 likes

"Try again"

There is a user I can only view through my desktop but when I tap her name on the app it says try again. As though she only exist on the desktop version of spotify.

Newbie

There is a user I can only view through my desktop but when I tap her name on the app it says try again. As though she only exist on the desktop version of spotify.

327 Views

0 replies

0 likes

  • 327 Views
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Spotify app > iOS > starred tracks don't load/have dissappeared

I opened the app and went to Starred, but it showed that there were no tracks in the playlist. The list says it's still loading, but it takes forever. It has nothing to do with the internet connection. On my laptop everything is still there, just not...

Newbie

I opened the app and went to Starred, but it showed that there were no tracks in the playlist. The list says it's still loading, but it takes forever. It has nothing to do with the internet connectio...

655 Views

0 replies

0 likes

dissappear
Help
problem
  • 655 Views
  • 0 replies
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Cobrança indevida

Fiz a conta prêmium com os 3 primeiro meses com o valor de R$1,99 e foi cobrado no meu cartão de crédito R$10,00 . Gostaria de sabe o porque.

Newbie

Fiz a conta prêmium com os 3 primeiro meses com o valor de R$1,99 e foi cobrado no meu cartão de crédito R$10,00 . Gostaria de sabe o porque.

345 Views

0 replies

0 likes

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  • 0 replies
  • 0 likes

Premium not working

I've had spotify premium for months without any issues, but suddenly premium won't activate on my phone. I've looked at my bank statements and I've already been billed for this month. I'm not sure what to do!

Newbie

I've had spotify premium for months without any issues, but suddenly premium won't activate on my phone. I've looked at my bank statements and I've already been billed for this month. I'm not sure wh...

Nico

Community Legend

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Offline playlist on multiple devices

Hi I have a Spotify premium account and have three separate devices. As I understand it I can have offline playlists on all 3. However when I make a playlist available offline on the 3rd device it loses the offline from the first device. i have tried...

Newbie

Hi I have a Spotify premium account and have three separate devices. As I understand it I can have offline playlists on all 3. However when I make a playlist available offline on the 3rd device it lo...

229 Views

0 replies

0 likes

  • 229 Views
  • 0 replies
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Spotify developer, 30 second snippets

I want a user to have a regular spotify account and listen to 30 second snippets of certain songs using my app. Is it possible?

Newbie

I want a user to have a regular spotify account and listen to 30 second snippets of certain songs using my app. Is it possible?

510 Views

0 replies

0 likes

  • 510 Views
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Spotify stopping on iphone

Only just got spotify , whats the point , iv read everyones complaint , goodbye spotify , gunna get me a gramaphone

Newbie

Only just got spotify , whats the point , iv read everyones complaint , goodbye spotify , gunna get me a gramaphone

222 Views

0 replies

0 likes

  • 222 Views
  • 0 replies
  • 0 likes

iPhone 4 (version 7.1.2) PAINFULLY slow with Spotify APP - Help?

Hi all, I've been using Spotify on my phone now for a few months and I've got to say that the playback is really horrendous... Songs cut out on average 2-5 times near-ish the beginningChanging between songs takes far too longScrolling is very slowThe...

Casual Listener

Hi all,   I've been using Spotify on my phone now for a few months and I've got to say that the playback is really horrendous...   Songs cut out on average 2-5 times near-ish the beginn...

840 Views

0 replies

0 likes

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  • 0 replies
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Esto es una vergüenza ni soporte ni ayuda!!

No te funciona correctamente el producto y te redirigen aquí y.....ahí queda todo, sigo esperando después de pagar que alguien de spotify me conteste, así yo también llevo un departamento de incidencias y por no contar que yo me dirijo en castellano,...

Casual Listener

No te funciona correctamente el producto y te redirigen aquí y.....ahí queda todo, sigo esperando después de pagar que alguien de spotify me conteste, así yo también llevo un departamento de incidenc...

user-removed

Not applicable

411 Views

1 replies

4 likes

  • 411 Views
  • 1 replies
  • 4 likes

error:el correo ya está registrado

He cerrado a través de su correo de compra todas las sesiones en todos los dispositivos porque era ese el error que me daba y aún así cuando inicio sesión me pone que ya hay una cuenta y no puedo acceder, alguien me puede ayudar?.Entro en iniciar ses...

Casual Listener

He cerrado a través de su correo de compra todas las sesiones en todos los dispositivos porque era ese el error que me daba y aún así cuando inicio sesión me pone que ya hay una cuenta y no puedo acc...

Jason

Spotify Legend

1343 Views

1 replies

0 likes

  • 1343 Views
  • 1 replies
  • 0 likes

Solved!! Spotify being dumb as hell

So I am trying to find a song by Jason Aldean called tonight looks good on you but whenever I look it up all that comes up is some playlists that are dumb as hell also. Why can't I just get the song that I want just by Jason Aldean and not some stupi...

Newbie

So I am trying to find a song by Jason Aldean called tonight looks good on you but whenever I look it up all that comes up is some playlists that are dumb as hell also. Why can't I just get the song ...

djrose97

Regular

1800 Views

2 replies

0 likes

  • 1800 Views
  • 2 replies
  • 0 likes