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Please see below the most popular frequently asked questions.

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Ongoing Issues

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 43367 Views
  • 15 replies
  • 36 likes
  • 43367 Views
  • 15 replies
  • 36 likes

Metadata over AirPlay not working

Using Spotify Premium with IPAD Air 2 and Yamaha A2020 Home Theater Receiver via AirPlay. Music works fine, but metadata is not transferring. IOS ver 9.0.2, Yamaha firmware is up to date. It used to work, but not now. Metadata does transfer from musi...

  • Casual Listener
  • Using Spotify Premium with IPAD Air 2 and Yamaha A2020 Home Theater Receiver via AirPlay.  Music works fine, but metadata is not transferring.  IOS ver 9.0.2, Yamaha firmware is up to date....
  • HighVoltage
  • Casual Listener
  • 1001 Views
  • 2 replies
  • 0 likes
  • 1001 Views
  • 2 replies
  • 0 likes

Spotify premium won't play my songs online

For the last week spotify haven't been able to play any of my songs on my iPhone 6. I have a premium account and I have re-installed the app twice. When I open the app it plays one song and then it seems to "freeze". The other song can't be played an...

  • Newbie
  • For the last week spotify haven't been able to play any of my songs on my iPhone 6. I have a premium account and I have re-installed the app twice. When I open the app it plays one song and then it s...
  • 11120902683
  • Newbie
  • 729 Views
  • 1 replies
  • 0 likes
  • 729 Views
  • 1 replies
  • 0 likes

Solved!! Radio not working

I am connected to the internet but radio stopped working on my iPhone. I uninstalled app & reinstalled. Still doesn't work. I have spotify premium.

  • Newbie
  • I am connected to the internet but radio stopped working on my iPhone. I uninstalled app & reinstalled. Still doesn't work. I have spotify premium.
  • MattSuda
  • Spotify Star
  • 1291 Views
  • 9 replies
  • 0 likes
  • 1291 Views
  • 9 replies
  • 0 likes

Premium disappeared from account

With my phone network provider (vodafone) i had the option for either netflix or spotify as well as other things for the duration of my contract, i chose spotify as i was paying for it already and have used it for a year now with no problems most day...

  • Newbie
  • With my phone network provider (vodafone) i had the option for either netflix or spotify as well as other things for the duration of my contract, i chose spotify as i was paying for it already and ha...
  • MattSuda
  • Spotify Star
  • 385 Views
  • 1 replies
  • 0 likes
  • Vodafone premium
  • 385 Views
  • 1 replies
  • 0 likes

Spotify closing randomly

Just that simple, open spotify, hit play button and in a few seconds it stops playing the music and it closes but still on the app background.Already tried reinstalling, logging out and it only happens on the iphone. Someone facing the same problem?

  • Newbie
  • Just that simple,   open spotify, hit play button and in a few seconds it stops playing the music and it closes but still on the app background. Already tried reinstalling, logging out and it...
  • 433 Views
  • 0 replies
  • 0 likes
  • 433 Views
  • 0 replies
  • 0 likes

Unwanted content on playlist

When I was using spotify today after going back to free from premium, several new albums had been added to my playlist that I didn't add. I'm the only person who uses this phone. The albums added were explicit for bad language and not even remotely t...

  • Newbie
  • When I was using spotify  today after going back to free from premium, several new albums had been added to my playlist that I didn't add. I'm the only person who uses this phone. The albums add...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Connect not showing available devices (iOS/Windows)

Hi my connect just stopped working earlier tonight. I have an iPhone 6 and a Windows 10 PC. This is the first time Ive had this problem it worked early in the day and for many days and weeks before. I havent changed anything on either device. I reins...

  • Newbie
  • Hi my connect just stopped working earlier tonight. I have an iPhone 6 and a Windows 10 PC. This is the first time Ive had this problem it worked early in the day and for many days and weeks before. ...
  • StefDriver
  • Casual Listener
  • 3456 Views
  • 9 replies
  • 1 likes
  • 3456 Views
  • 9 replies
  • 1 likes

Playlists no longer available offline after updating iPad app

Hi,I am a Premium user who just updated the Spotify iPad app this evening. After I did so, I noticed that all of the playlists I previously had available for offline listening are no longer able to be listened to offline. I was able to re-download a ...

  • Newbie
  • Hi, I am a Premium user who just updated the Spotify iPad app this evening. After I did so, I noticed that all of the playlists I previously had available for offline listening are no longer able to...
  • 338 Views
  • 0 replies
  • 0 likes
  • 338 Views
  • 0 replies
  • 0 likes

Apple Bluetooth with spotify

I have an IPhone 6 with iOS 9, and wireless headphones, and I used Spotify with both those electronics. Just today, when I started playing a song, it played nothing ,then the second time, a weird noise came out! This is also happening with wired head...

  • Newbie
  • I have an IPhone 6 with iOS 9, and wireless headphones, and I used Spotify with both those electronics. Just today, when I started playing a song, it played nothing ,then the second time, a weird noi...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Help me unfollow please

Can someone help me unfollow "Digster Sweden" and "Topsify"? Someone working with Spotify Support? I unfollow them and they disappear from my Activity feed. But they keep re-appearing as if I am following them under Activity every time I restart Spot...

  • Casual Listener
  • Can someone help me unfollow "Digster Sweden" and "Topsify"? Someone working with Spotify Support?   I unfollow them and they disappear from my Activity feed. But they keep re-appearing a...
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes

Solved!! Swipes are not working

Swipes avaliable for use in the playlist, which worked correctly all the time, are not working now. I can't add a song to a queue (it's not a local playlist, just a usual one). Nothing happens at all, when I try to swipe a song left or right. I don't...

  • Regular
  • Swipes avaliable for use in the playlist, which worked correctly all the time, are not working now. I can't add a song to a queue (it's not a local playlist, just a usual one). Nothing happens a...
  • Olka_mk
  • Regular
  • 584 Views
  • 3 replies
  • 1 likes
  • 584 Views
  • 3 replies
  • 1 likes

Solved!! Is there a way to see on which mobile devices offline playlists are used?

I'm pretty sure I'm using the "offline available" function on not more then 3 devices (2x ipod, 1x iphone 6). Yet, each time I pick one of these devices, I get a notification that I'm using the function on more then 3 devices and that all my offline ...

  • Casual Listener
  • I'm pretty sure I'm using the "offline available" function on not more then 3 devices (2x ipod, 1x iphone 6). Yet, each time I pick one of these devices, I get a notification that I'm using the funct...
  • Nico
  • Community Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

You can only use spotify abroad for 14 days

Hi! I live in Finland but I created my account in Spain. I came back couple months ago and today Spotify told me that 'Login failed You can use Spotify abroad for 14 days'. Can you please change my location to Finland so I can use my Spotify again?

  • Newbie
  • Hi! I live in Finland but I created my account in Spain. I came back couple months ago and today Spotify told me that 'Login failed You can use Spotify abroad for 14 days'. Can you please change my l...
  • MaryS
  • Roadie
  • 631 Views
  • 1 replies
  • 0 likes
  • 631 Views
  • 1 replies
  • 0 likes

How to switch off 'Swipe Delete' on Iphone?!

Every once in a while i accidently swipe a bit to the left on my iphone accidiently and delete songs.. Due to my high number of songs its hard to always go through and find what i deleted!Is there a way to switch off the swipe delete on iphone?Or a w...

  • Casual Listener
  • Every once in a while i accidently swipe a bit to the left on my iphone accidiently and delete songs.. Due to my high number of songs its hard to always go through and find what i deleted! Is ther...
  • 295 Views
  • 0 replies
  • 1 likes
  • 295 Views
  • 0 replies
  • 1 likes

Silverstein

Wtf happened to the first few albums from Silverstein? I went to listen to discovering the waterfront today and it wasn't there. Neither was arrivals and departures. Where is my music going?

  • Newbie
  • Wtf happened to the first few albums from Silverstein? I went to listen to discovering the waterfront today and it wasn't there. Neither was arrivals and departures. Where is my music going?
  • Nico
  • Community Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Downloading a playlist onto phone with local files

I have made a playlist on my computer with some songs from iTunes because spotify does not have them, and i am trying to transfer it onto my phone. All of the songs that were avalible on spotify have loaded but the ones that were a local file are gre...

  • Casual Listener
  • I have made a playlist on my computer with some songs from iTunes because spotify does not have them, and i am trying to transfer it onto my phone. All of the songs that were avalible on spotify have...
  • jonasherdegen
  • Community Legend
  • 925 Views
  • 4 replies
  • 0 likes
  • 925 Views
  • 4 replies
  • 0 likes

Spotify not working on Iphone 5

SInce ywo weeks, I am having problems with spotify free on my Iphone app. It does not play any song (shuffle mode, when on-line, from any playlist or other source) and the ad to upgrade to premium pop up.Spotify works on my Mac.

  • Newbie
  • SInce ywo weeks, I am having problems with spotify free on my Iphone app. It does not play any song (shuffle mode, when on-line, from any playlist or other source) and the ad to upgrade to premium po...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

I can't add downloaded songs on my computer to my iPhone 5s?

I'm pretty sure this has been posted before but my situation has never been resolved...I have music downloaded on my computer, that I downloaded from torrents or YouTube etc.... Not legit iTunes files or anything like that... So I created a folder fu...

  • Newbie
  • I'm pretty sure this has been posted before but my situation has never been resolved... I have music downloaded on my computer, that I downloaded from torrents or YouTube etc.... Not legit iTunes fi...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

Solved!! New Iphone 6 will not make Playlists available offline.

I just Upgraded to an Iphone 6 and only part of my songs are downloaded to be available offline. I am using wifi for my internet connection, And it doesn't show that it is Downloading any. Also, because I share my spotify with my PC Desktop as Well, ...

  • Casual Listener
  • I just Upgraded to an Iphone 6 and only part of my songs are downloaded to be available offline. I am using wifi for my internet connection, And it doesn't show that it is Downloading any. Also, beca...
  • edgarwgarcia
  • Casual Listener
  • 1967 Views
  • 4 replies
  • 0 likes
  • 1967 Views
  • 4 replies
  • 0 likes