Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 85695 Views
  • 19 replies
  • 38 likes
  • 85695 Views
  • 19 replies
  • 38 likes

I can't login to spotify with facebook

Hello, I have ipod touch 5g ios 8.4.1 installed. I am using last version of spotify(4.4.0) as well. When I try to login with my facebook account, three dots appears on screen and app freezes at this stage and I can't pass this screen. I tired to rein...

  • Newbie
  • Hello, I have ipod touch 5g ios 8.4.1 installed. I am using last version of spotify(4.4.0) as well. When I try to login with my facebook account, three dots appears on screen and app freezes at this ...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Problems with song quality exclusively on my Account

Hello, recently i am having a disturbing problem with my account. The song quality is extremely bad only on my account on streaming or downloaded songs. I have tried resintall the app several times but it doesnt seem to work. I have tried other 3 acc...

  • Newbie
  • Hello, recently i am having a disturbing problem with my account.  The song quality is extremely bad only on my account on streaming or downloaded songs. I have tried resintall the app several t...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Ihave forgot the password to my account and the email address i registrated does not exist any more

hiI have forgot the password to my spotify account, and to get a new one you're sending it to me by email. But the email address i registrated does not exist any more. Could you please send it to me on my current email adress, Stinaaune@gmail.com?

  • Casual Listener
  • hi I have forgot the password to my spotify account, and to get a new one you're sending it to me by email. But the email address i registrated does not exist any more. Could you please send it to m...
  • 255 Views
  • 0 replies
  • 0 likes
  • 255 Views
  • 0 replies
  • 0 likes

Solved!! 30-day free trial

I'm wanting to initiate the 30-day free trial to get a better feel for the premium subscription. I know that after the 30 days, I would be charged if I chose to continue said subscription. But if I for some reason don't want to continue it, and I can...

  • Casual Listener
  • I'm wanting to initiate the 30-day free trial to get a better feel for the premium subscription. I know that after the 30 days, I would be charged if I chose to continue said subscription. But if I f...
  • Cody0513
  • Casual Listener
  • 507 Views
  • 3 replies
  • 0 likes
  • 507 Views
  • 3 replies
  • 0 likes

Missing albums

Hi. I have a Spotify Premium subscription which has been working well for eighteen months but has now gone berserk. I have downloaded 50 or so albums to my iphone 5 and made them available offline. I used to be able to play and enjoy them all both in...

  • Newbie
  • Hi. I have a Spotify Premium subscription which has been working well for eighteen months but has now gone berserk. I have downloaded 50 or so albums to my iphone 5 and made them available offline. I...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

browse not showing in iphone (ios 9.1) replaced by "moments" and "now"

Hey there- I am new to Spotify.... I'm a Rdio transplant and late to the game, I know. I just download a premium account through a family plan. Only problem is... on my iphone app "browse" isn't an option in the left menu. Mine menu reads: search, no...

  • Newbie
  • Hey there-   I am new to Spotify.... I'm a Rdio transplant and late to the game, I know.   I just download a premium account through a family plan. Only problem is... on my iphone ...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Conection

Cuando escucho canciones desde Spotify en mis parlantes por intermedio de Bose SoundTouch (instalado en un IPad) las canciones se interrumpen por segundos todo el tiempo(se corta a cada 2 o 3 segundos). Que debo hacer para escucharlas sin interrupcio...

  • Newbie
  • Cuando escucho canciones desde Spotify en mis parlantes por intermedio de Bose SoundTouch (instalado en un IPad) las canciones se interrumpen por segundos todo el tiempo(se corta a cada 2 o 3 segundo...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Spotify won't connect on 3G on iOS 9

After upgrading to iOS 9, Spotify won't connect on 3G or LTE anymore. It does connect on wifi however.Has anyone encountered this problem? I know the obvious answer would be to reinstall the app, however I've got more than 12GB of offline songs which...

  • Visitor
  • After upgrading to iOS 9, Spotify won't connect on 3G or LTE anymore. It does connect on wifi however. Has anyone encountered this problem? I know the obvious answer would be to reinstall the app,...
  • dsa_7
  • Roadie
  • 1113 Views
  • 1 replies
  • 0 likes
  • 1113 Views
  • 1 replies
  • 0 likes

Not letting me buy premium

I am trying to buy premium on my iPhone and when I go into account there is no option to buy premium then when I use all my skips and the message pops up that says to skip I need premium and when I click to buy premium the message goes away and nothi...

  • Newbie
  • I am trying to buy premium on my iPhone and when I go into account there is no option to buy premium then when I use all my skips and the message pops up that says to skip I need premium and when I c...
  • dsa_7
  • Roadie
  • 484 Views
  • 1 replies
  • 1 likes
  • 484 Views
  • 1 replies
  • 1 likes

Available offline and playlist update

Hi Everybody, just recently turned premium and I follow a few spotify-managed playlist on my account, and there are a few playlist that i make it offline for me to listen to during my commute. So my question is, when spotify updates those playlist, d...

  • Casual Listener
  • Hi Everybody,     just recently turned premium and I follow a few spotify-managed playlist on my account, and there are a few playlist that i make it offline for me to listen to dur...
  • mike_vengeance
  • Roadie
  • 1573 Views
  • 3 replies
  • 0 likes
  • 1573 Views
  • 3 replies
  • 0 likes

Issues with Spotify playlist and song playback

Hi all I'm reaching out to the community because I can't seem to find a support email and hopefully I can get this resolved because I love using Spotify and would hate to cancel it.Background:I'm using iOS version 8.3. I only have Spotify installed o...

  • Casual Listener
  • Hi all I'm reaching out to the community because I can't seem to find a support email and hopefully I can get this resolved because I love using Spotify and would hate to cancel it. Background: I...
  • olliedcat
  • Casual Listener
  • 303 Views
  • 1 replies
  • 1 likes
  • 303 Views
  • 1 replies
  • 1 likes

Syncing Songs Not In Spotify Archives to Mobile from Local Files

So Sleeping At Last just released a new Christmas album, but it's not avaliable on Spotify because it's working through a charity site. So I downloaded it on my Mac and synced the files with my local library in Spotify on the mac. I can play them fro...

  • Newbie
  • So Sleeping At Last just released a new Christmas album, but it's not avaliable on Spotify because it's working through a charity site. So I downloaded it on my Mac and synced the files with my local...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Can't get Spotify to play through bluetooth in 2012 Chevrolet on Iphone 5s

I'm connected to bluetooth in vehicle, and can make calls through bluetooth. However, when I play Spotify I can only hear it through my Iphone. Any help or suggestions would be appreciated. Thanks

  • Newbie
  • I'm connected to bluetooth in vehicle, and can make calls through bluetooth.  However, when I play Spotify I can only hear it through my Iphone.  Any help or suggestions would be appreciate...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Playing local files to ChromeCast

Hi,I tried to create a playlist on the desktop, with local files in it.This playlist was then synced to my iPhone. While I managed to play the file on the iPhone itself, I cannot manage to stream it to my Chromecast, message being: Sorry! Can't play ...

  • Newbie
  • Hi, I tried to create a playlist on the desktop, with local files in it. This playlist was then synced to my iPhone.   While I managed to play the file on the iPhone itself, I cannot manage ...
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Spotify "not"-connect

Windows 7 Home Premium PC, 10GB ram, 6 core processor.iPhone 5s with latest iOS installed. This usually works.. Open spotify on PC, start music.Open Spotify on iPhone, tap song on bottom, tap "Devices available", then choose my PC name and I can cont...

  • Visitor
  • Windows 7 Home Premium PC, 10GB ram, 6 core processor. iPhone 5s with latest iOS installed.   This usually works..   Open spotify on PC, start music. Open Spotify on iPhone, tap song ...
  • user-removed
  • Not applicable
  • 266 Views
  • 2 replies
  • 0 likes
  • 266 Views
  • 2 replies
  • 0 likes

Starred Playlist Gone

I'm able to listen to my own starred playlist in "recent" on iOS, however it's not in my playlist section/folder. This might be due to last night when I was on computer my starred playlist was showing up twice so I deleted one, apparently that wasn't...

  • Newbie
  • I'm able to listen to my own starred playlist in "recent" on iOS, however it's not in my playlist section/folder. This might be due to last night when I was on computer my starred playlist was showin...
  • jnor_
  • Newbie
  • 445 Views
  • 4 replies
  • 0 likes
  • 445 Views
  • 4 replies
  • 0 likes

Login Failed

When I try to log into my account on my iPhone 4, it says "Login Failed. Unable to login, either username or password is incorrect. Have you signed up for a Spotify account?" But, I logged into my desktop computer with no problems. Can someone please...

  • Newbie
  • When I try to log into my account on my iPhone 4, it says "Login Failed. Unable to login, either username or password is incorrect. Have you signed up for a Spotify account?"  But, I logged int...
  • jean3601
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

doesn't recognize my Premium account on my devices

Al the sudden I cannot access my premium account and it appears as "free". After checking my profile payments and status seems fine. Tríed login and out several times with no luck

  • Newbie
  • Al the sudden I cannot access my premium account and it appears as "free". After checking my profile payments and status seems fine. Tríed login and out several times with no luck
  • jean3601
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Solved!! I could only log into the Spotify website, but not the app.

I can't log into the IPad app for Spotify. I changed my password 3 times but it didn't work. I also reinstalled the app but it didn't work. I finally tried to make a new account with the same email (because it's the only email I have) and that didn't...

  • Casual Listener
  • I can't log into the IPad app for Spotify. I changed my password 3 times but it didn't work. I also reinstalled the app but it didn't work. I finally tried to make a new account with the same email (...
  • Nico
  • Community Legend
  • 1384 Views
  • 4 replies
  • 0 likes
  • 1384 Views
  • 4 replies
  • 0 likes

Can't find device on settings. Can't play local songs on phone but can on computer.

I am currently using a macbook and using El Capitan. My phone is iPhone 6s Plus using newest iOS. I had no problems before. I am having a lot of problem with my cell phone, as it can't play any offline files. It seems all offline files the name is gr...

  • Casual Listener
  • I am currently using a macbook and using El Capitan. My phone is iPhone 6s Plus using newest iOS. I had no problems before. I am having a lot of problem with my cell phone, as it can't play any offli...
  • 628 Views
  • 0 replies
  • 0 likes
  • 6s
    iphone
    local
    Spotify
  • 628 Views
  • 0 replies
  • 0 likes