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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 43587 Views
  • 15 replies
  • 36 likes
  • 43587 Views
  • 15 replies
  • 36 likes

I added a bunch of albums on my iPhone to library and they do not sync to iPad

Brief description of the issue: I added a bunch of albums on my iPhone to library and they do not sync to iPadSteps to reproduce the issue: Add a song on my iPhone, wait for days, nothing added on my phone syncs to my iPadWhen I add songs on my iPhon...

  • Casual Listener
  • Brief description of the issue: I added a bunch of albums on my iPhone to library and they do not sync to iPad Steps to reproduce the issue: Add a song on my iPhone, wait for days, nothing adde...
  • 244 Views
  • 0 replies
  • 0 likes
  • bug
  • 244 Views
  • 0 replies
  • 0 likes

Sync failure on mobile.

Hi my name is Firoh and i have a problem with syncronizing my playlists to offline.Brief description of the issue:Everytime i try and switch the "available offline" button it does nothing, i dont get any grey or green arrows indicating if its in proc...

  • Newbie
  • Hi my name is Firoh and i have a problem with syncronizing my playlists to offline. Brief description of the issue: Everytime i try and switch the "available offline" button it does nothing, i do...
  • 381 Views
  • 0 replies
  • 1 likes
  • iphone
    IPHONE 4
  • 381 Views
  • 0 replies
  • 1 likes

iOS App Version

Hi. I have recently upgraded to the iPhone 6S, and I have noticed something fairly strange with the iOS app my phone is running. My friend, who also has an iPhone 6S, has a different layout of the app then I do. The menus, song lists, and pretty much...

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  • Newbie
  • Hi. I have recently upgraded to the iPhone 6S, and I have noticed something fairly strange with the iOS app my phone is running. My friend, who also has an iPhone 6S, has a different layout of the ap...
  • twodogsinthetub
  • Newbie
  • 486 Views
  • 3 replies
  • 0 likes
  • 486 Views
  • 3 replies
  • 0 likes

Ford Sync / Applink not loading artists via iPhone

Brand new Ford Escape with the latest SYNC / Applink installed. When I connect Spotify through Applink, it only loads artists through the letter F. Because the Sync applink takes over the screen of spotify, it's impossible to access any artists later...

  • Regular
  • Brand new Ford Escape with the latest SYNC / Applink installed. When I connect Spotify through Applink, it only loads artists through the letter F. Because the Sync applink takes over the screen of s...
  • 321 Views
  • 0 replies
  • 0 likes
  • 321 Views
  • 0 replies
  • 0 likes

Login on new phone

I'm trying to login in my new iPhone 6s+, from my iPhone 5 and it's saying my password is invalid, I even set a new password and tried to log in, and it said that password is invalid. Feeling frustrated, please help, Jennifer M.

  • Newbie
  • I'm trying to login in my new iPhone 6s+, from my iPhone 5 and it's saying my password is invalid, I even set a new password and tried to log in, and it said that password is invalid. Feeling frustra...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Alternatives

Any suggestions for an alternative music service now that Spotify has terminated folder support for playlists in the iOS app and I am confronted with a total mess?

  • Visitor
  • Any suggestions for an alternative music service now that Spotify has terminated folder support for playlists in the iOS app and I am confronted with a total mess?
  • user-removed
  • Not applicable
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

iOS app no longer downloading songs - all albums say "waiting to download"

I have a fairly large collection of albums - hundreds and hundreds of them. I have a large new phone (6s 128gb) so I decided to download them all so I could listen offline at my leisure. It worked until recently - at some point the progress bar disap...

  • Newbie
  • I have a fairly large collection of albums - hundreds and hundreds of them.  I have a large new phone (6s 128gb) so I decided to download them all so I could listen offline at my leisure.  ...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Solved!! can't sign into my account

I tried to log in on my computer which did not work because it told me that my username or passsword was incorrect, so i reset my password multiple times to try and solve the problem but NOTHING worked. I then gave up after 40 minutes and went back t...

  • Casual Listener
  • I tried to log in on my computer which did not work because it told me that my username or passsword was incorrect, so i reset my password multiple times to try and solve the problem but NOTHING work...
  • crcnash
  • Newbie
  • 2327 Views
  • 8 replies
  • 0 likes
  • 2327 Views
  • 8 replies
  • 0 likes

Playlist disappeared on ipod?

One of my playlists recently disappeared from my spotify app. I havent gotten the chance to check to see if the playlist is on the computer spotify yet. I tried recovering it incase i accidentally deleted it, but it says i havent deleted any playlist...

  • Newbie
  • One of my playlists recently disappeared from my spotify app. I havent gotten the chance to check to see if the playlist is on the computer spotify yet. I tried recovering it incase i accidentally de...
  • 418 Views
  • 0 replies
  • 0 likes
  • 418 Views
  • 0 replies
  • 0 likes

Solved!! Syncing playlists with ipod nano

I hook up my ipod nano 4th gen with my computer and i click on the playlists i want to sync to my ipod and it has a green arrow pointing down on the playlist and i give it 2 mins but nothing else happens!

  • Roadie
  • I hook up my ipod nano 4th gen with my computer and i click on the playlists i want to sync to my ipod and it has a green arrow pointing down on the playlist and i give it 2 mins but nothing else hap...
  • 12144351760
  • Newbie
  • 51826 Views
  • 11 replies
  • 0 likes
  • 51826 Views
  • 11 replies
  • 0 likes

Songs downloaded from Internet

I'm able to listen to my local files on the computer, but there are certain songs that I've downloaded off the internet that are in mp3 format that are not in the iTunes library or Spotify library. I'll put these songs in playlists and make sure the ...

  • Newbie
  • I'm able to listen to my local files on the computer, but there are certain songs that I've downloaded off the internet that are in mp3 format that are not in the iTunes library or Spotify library. I...
  • Pi_RockShox
  • Casual Listener
  • 531 Views
  • 1 replies
  • 0 likes
  • 531 Views
  • 1 replies
  • 0 likes

Iphone sync with cable

How do i sync my Iphon 6 via USB Cable? IT is on my desktop PC without WLAN.

  • Roadie
  • How do i sync my Iphon 6 via USB Cable? IT is on my desktop PC without WLAN.
  • Indigenous
  • Casual Listener
  • 1952 Views
  • 7 replies
  • 0 likes
  • 1952 Views
  • 7 replies
  • 0 likes

Reset Password

Hi All Recently i updated my password, and when i went to login in come up with "user name is incorrect or password" so i reset my password again.And still was having the same problem as i can not login to my account. I am a premium customer and my l...

  • Newbie
  • Hi All   Recently i updated my password, and when i went to login in come up with "user name is incorrect or password" so i reset my password again. And still was having the same problem as i...
  • Adam_B
  • Spotify
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Local files not syncing on my phone, no matter what I do

I have seriosuly tried everything I can think of, reinstalling spotify on my phone and mac. Changing the source of the files, from downloads to specific folders. Even added em' to itunes and tried to get it that way. Now sure, on the mac the files sh...

  • Casual Listener
  • I have seriosuly tried everything I can think of, reinstalling spotify on my phone and mac. Changing the source of the files, from downloads to specific folders. Even added em' to itunes and tried to...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Local files not syncing, no matter what I do

I have seriosuly tried everything I can think of, reinstalling spotify on my phone and mac. Changing the source of the files, from downloads to specific folders. Even added em' to itunes and tried to get it that way. Now sure, the files show up in bo...

  • Casual Listener
  • I have seriosuly tried everything I can think of, reinstalling spotify on my phone and mac. Changing the source of the files, from downloads to specific folders. Even added em' to itunes and tried to...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

All music downloaded, app still uses mobile data

Just as the title says, I have synced all my music over wifi (went to "My Music > Songs" and turned on "available offline") yet Spotify still uses a lot of mobile data with ~50mb per week. I never listen to radios, just shuffle through my songs. What...

  • Newbie
  • Just as the title says, I have synced all my music over wifi (went to "My Music > Songs" and turned on "available offline") yet Spotify still uses a lot of mobile data with ~50mb per week. I never...
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

[iOS][Connect]

on my android phone ( samsung galaxy s5) SPOTIFY app , -settings-category DEVICES, connect to a device: listen a nd contol a different device ie install SPOTIFY on desktop, remotely change listening from android to desktop, or back to android device....

  • Newbie
  • on my android phone ( samsung galaxy s5) SPOTIFY app , -settings-category DEVICES, connect to a device: listen a nd contol a different device ie install SPOTIFY on desktop, remotely change listening ...
  • 424 Views
  • 0 replies
  • 0 likes
  • Connect
    iOS
  • 424 Views
  • 0 replies
  • 0 likes

Unable to Sync all Saved Music

I have been using Spotify for probably over 2 years now and have finally got up to contract renewal period. Got myself a nice new 128gb Iphone 6S to fit all my music on via Spotify. All the music I have saved from Spotify itself and are not local fil...

  • Casual Listener
  • I have been using Spotify for probably over 2 years now and have finally got up to contract renewal period. Got myself a nice new 128gb Iphone 6S to fit all my music on via Spotify. All the music I h...
  • kevin_onstein
  • Music Fan
  • 398 Views
  • 3 replies
  • 0 likes
  • 398 Views
  • 3 replies
  • 0 likes