Announcements

Help Wizard

Step 1

NEXT STEP

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! Spotify randomly stops music

Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...

Casual Listener

garfieldshapedbong

Visitor

242115 Views

27 replies

5 likes

  • 242115 Views
  • 27 replies
  • 5 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

pkrpmusic

Newbie

124945 Views

119 replies

13 likes

Other
  • 124945 Views
  • 119 replies
  • 13 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

2979 Views

0 replies

0 likes

iOS
  • 2979 Views
  • 0 replies
  • 0 likes

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

AvaTilley

Visitor

307721 Views

62 replies

16 likes

  • 307721 Views
  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

132022 Views

19 replies

38 likes

  • 132022 Views
  • 19 replies
  • 38 likes

Solved!! Running- IOS Help

The icon for "running" does not appear when i'm using my Premium subscription on my iPhone. Everything is up to date.When I log in from an android, the icon appears. Does anyone know what's going on?

Casual Listener

The icon for "running" does not appear when i'm using my Premium subscription on my iPhone. Everything is up to date. When I log in from an android, the icon appears. Does anyone know what's going o...

user-removed

Not applicable

1093 Views

6 replies

0 likes

  • 1093 Views
  • 6 replies
  • 0 likes

Solved!! Ipad crashes when adding a playlist

Have an ipad air 2 on latest os but every time I try and add a playlist it crashes, any ideas?

Casual Listener

Have an ipad air 2 on latest os but every time I try and add a playlist it crashes, any ideas?

smart1e

Casual Listener

712 Views

2 replies

0 likes

  • 712 Views
  • 2 replies
  • 0 likes

Discover weekly not showing up

Hi-I recently subscribed to spotify two weeks ago. Discover Weekly feature is not showing up on the browse section. My friends and family all have this feature and they is one of the main reasons for why I paid premium for spotify.I'd appreciate some...

Newbie

Hi- I recently subscribed to spotify two weeks ago. Discover Weekly feature is not showing up on the browse section. My friends and family all have this feature and they is one of the main reasons...

LordRollin

Community Legend

866 Views

1 replies

0 likes

Discoverweekly
  • 866 Views
  • 1 replies
  • 0 likes

Solved!! Shuffle Play

Hello, I am a premium user and I still have problems with 'shuffle play'. I know this topic has been discussed many times in the past and perhaps this is just me being too dumb to figure this out. Spotify just show a 'shuffle play' green button. I ha...

Casual Listener

Hello,   I am a premium user and I still have problems with 'shuffle play'. I know this topic has been discussed many times in the past and perhaps this is just me being too dumb to figure thi...

alessia_gb

Casual Listener

1036 Views

4 replies

0 likes

  • 1036 Views
  • 4 replies
  • 0 likes

I have items missing from my menu (Running, Activity)

Hi, I recently upgraded to an iPhone 6s, and I've just noticed that for some reason 'Running' and 'Activity' are now missing from my menu. All I have there is 'Search', 'Browse', 'Radio' and 'Music'. Why has this happened and how do I go back to the ...

Newbie

Hi,   I recently upgraded to an iPhone 6s, and I've just noticed that for some reason 'Running' and 'Activity' are now missing from my menu. All I have there is 'Search', 'Browse', 'Radio' and...

Jorisvanbaars

Casual Listener

1107 Views

5 replies

3 likes

  • 1107 Views
  • 5 replies
  • 3 likes

Getting charged $10 for student account

I signed up for the 3 months for $0.99 and it was suppose to be $4 a month for a student account, however I'm being charged $10 a month. I also cancelled my account last month and still am getting charged. I will take legal action if it continues.

Casual Listener

I signed up for the 3 months for $0.99 and it was suppose to be $4 a month for a student account, however I'm being charged $10 a month. I also cancelled my account last month and still am getting ch...

394 Views

0 replies

0 likes

  • 394 Views
  • 0 replies
  • 0 likes

local files not syncing to mobile app

I have local files on my desktop synced and can listen to them there; however when I click on local files on the mobile app it says it's currently empty. Any ideas on how to trouble shoot? I've removed all devices and have reinstalled the mobile app....

Casual Listener

I have local files on my desktop synced and can listen to them there; however when I click on local files on the mobile app it says it's currently empty. Any ideas on how to trouble shoot? &nbsp...

emmmapearl

Casual Listener

1241 Views

5 replies

0 likes

  • 1241 Views
  • 5 replies
  • 0 likes

Can't add friends on "find friends" page

Hi guys!Brief description of the issue:when I try to follow friends from my "find friends" list i add a few people, it shows them as added (little green check mark), I press done and return to my activity page and it says there is no activity bc I st...

Casual Listener

Hi guys! Brief description of the issue: when I try to follow friends from my "find friends" list i add a few people, it shows them as added (little green check mark), I press done and return to my...

Tsac77

Regular

1375 Views

5 replies

0 likes

Find friends
follow friends
Friends
  • 1375 Views
  • 5 replies
  • 0 likes

How do you get your songs in alphabetical order on your iphone?

Hi!I've been searching for this topic but couldn't really find one that was specific about the Iphone 6. I've got Spotify Premium and use it on 3 devices: a Samsun 4, an ASUS laptop and an Iphone 6. On the first two devices I managed to get my songs ...

Newbie

Hi! I've been searching for this topic but couldn't really find one that was specific about the Iphone 6. I've got Spotify Premium and use it on 3 devices: a Samsun 4, an ASUS laptop and an Iphone...

Elvis0219

Newbie

9212 Views

2 replies

0 likes

Alphabetical
iOS
iphone
order
  • 9212 Views
  • 2 replies
  • 0 likes

Solved!! Just Subscribed -- But Playlists and Songs say "Not Available Offline"

Hi, I just subscribed to premium because I want to be able to take my playlists with me on the go, but all of the songs are saying "this song isn't available offline." Am I doing something wrong??I use an iPod Touch 5th generation. The app version of...

Casual Listener

Hi,   I just subscribed to premium because I want to be able to take my playlists with me on the go, but all of the songs are saying "this song isn't available offline."  Am I doing somet...

Nico

Community Legend

967 Views

3 replies

0 likes

Offline Access
  • 967 Views
  • 3 replies
  • 0 likes

Search function seems broken

I have an iPad 4 running the latest iOS and up to date Spotify software. When j try to search something it comes up but then I can't click on it or do anything with it without exiting the software and restarting it. Any thoughts anyone?

Casual Listener

I have an iPad 4 running the latest iOS and up to date Spotify software. When j try to search something it comes up but then I can't click on it or do anything with it without exiting the software an...

Bazeboiee

Casual Listener

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Solved!! Running and other selections missing of menu

Hello!I am a spotify premium user and have been for a few years now. The app on my Iphone 5S has recently acting strange. I went to use to running app and it was no longer there... my menu only shows "Search, Browse, Radio, and Your Music". So I have...

Newbie

Hello! I am a spotify premium user and have been for a few years now. The app on my Iphone 5S has recently acting strange. I went to use to running app and it was no longer there... my menu only sho...

SpaceCowboy303

Newbie

2047 Views

7 replies

0 likes

  • 2047 Views
  • 7 replies
  • 0 likes

Spotify Running Dissappears

Spotify running dissappeared and so I unistalled spotify off of my iPhone and the reinstalled it and then logged in again and it was there so I used it then I closed the app and when I opened it again it was gone again. I repeated the process and it ...

Newbie

Spotify running dissappeared and so I unistalled spotify off of my iPhone and the reinstalled it and then logged in again and it was there so I used it then I closed the app and when I opened it agai...

user-removed

Not applicable

600 Views

1 replies

0 likes

connection
Running
  • 600 Views
  • 1 replies
  • 0 likes

Shows are not showing

Hi all, I am unable to see the Shows section within spotify. Shouldnt this feature be there already? Cannot access or see it via ios or osx. Im living in Germany by the way. Any ideas? Best

Casual Listener

Hi all,   I am unable to see the Shows section within spotify. Shouldnt this feature be there already?  Cannot access or see it via ios or osx.    Im living in Germany by the...

neorun

Casual Listener

507 Views

2 replies

0 likes

  • 507 Views
  • 2 replies
  • 0 likes

Running app doesn't show up on iPhone

Hi, the new running app doesn't show up on my iPhone even after deleting and reinstalling the app multiple times. I have another Spotify on my Mac and that does the same, running app not showing up even after reinstalling.... HELP!!! Thanks

Newbie

Hi, the new running app doesn't show up on my iPhone even after deleting and reinstalling the app multiple times. I have another Spotify on my Mac and that does the same, running app not showing up e...

Nico

Community Legend

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

my premium isn't working

I just payed for premium with the student discount last night and it still hasn't given me premium.

Casual Listener

I just payed for premium with the student discount last night and it still hasn't given me premium.

nunnnun

Community Legend

509 Views

3 replies

0 likes

  • 509 Views
  • 3 replies
  • 0 likes

Local Files Appear as 0 on iPhone 6 (Device shows up on desktop)

I've tried reinstalling it on both phone AND PC, then firewall, etc. Didn't have this problem before... On my iPhone 6, I see that my local files are GONE. The list appears as 0 despite having numerous files on my Desktop, which all show up under Loc...

Regular

I've tried reinstalling it on both phone AND PC, then firewall, etc. Didn't have this problem before...   On my iPhone 6, I see that my local files are GONE. The list appears as 0 despite havi...

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes

Solved!! iPad unable to play ANY songs - won't play downloaded/offline tracks or stream from radio.

Spotify Premium was working until this morning. When I went to play one of my playlists this morning in offline mode it indicated it was playing, but never left the 0:00 time mark. This is true of all tracks I've tried, and I'm unable to stream from ...

Casual Listener

Spotify Premium was working until this morning. When I went to play one of my playlists this morning in offline mode it indicated it was playing, but never left the 0:00 time mark. This is true of al...

Allyw524

Newbie

6962 Views

5 replies

0 likes

  • 6962 Views
  • 5 replies
  • 0 likes