Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 37153 Views
  • 15 replies
  • 36 likes
  • 37153 Views
  • 15 replies
  • 36 likes

Spotify takes forever to load now on my old iphones I use as ipods. Basically unusable.

I use an iPhone 4 and also an iPhone 4s as ipods to play music at work and home and all of a sudden, both will barely load anything on Spotify. Takes about 5-10 minutes to even open and then who knows how long to search and open any request I punch i...

  • Newbie
  • I use an iPhone 4 and also an iPhone 4s as ipods to play music at work and home and all of a sudden, both will barely load anything on Spotify. Takes about 5-10 minutes to even open and then who know...
  • 756 Views
  • 0 replies
  • 0 likes
  • Spotify doesn't work on old iphone 4 and 4s
  • 756 Views
  • 0 replies
  • 0 likes

Cant download songs to my Iphone 5

Iphone 5IOS 9.0.2I have spotift family with 3 users including myself. The problem is with my girlfriends phone which wont download song offline no matter what i do. The phone has 6GB left I have tried downloaded it over wifi and 3GIve tried to remove...

  • Casual Listener
  • Iphone 5 IOS 9.0.2 I have spotift family with 3 users including myself. The problem is with my girlfriends phone which wont download song offline no matter what i do.  The phone has 6GB left&...
  • meahtenoha
  • Spotify
  • 446 Views
  • 2 replies
  • 0 likes
  • iOS
  • 446 Views
  • 2 replies
  • 0 likes

Download From Windows PC to Iphone via USB? Possible?

Hi All Sitting here at my work desk. Is it possible to sync/download music to my iphone using a USB cable connected to my Win 7 (work) PC? I have only ever put music on my iphone directly when at home using wifi connection on my iphone. If so can I d...

  • Casual Listener
  • Hi All   Sitting here at my work desk.   Is it possible to sync/download music to my iphone using a USB cable connected to my Win 7 (work) PC?  I have only ever put music on my iph...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

No Spotify Connect available on Sony SRS-X9

Hi All Ive just bought a Sony SRS-X9 speaker, which is one of the ones that Spotify Connect should be available for. However, when I use either my iPhone6 or my iPad, I do not get the option to use Spotify Connect, even though the icon is shown, as t...

  • Newbie
  • Hi All   Ive just bought a Sony SRS-X9 speaker, which is one of the ones that Spotify Connect should be available for. However, when I use either my iPhone6 or my iPad, I do not get the option...
  • 991 Views
  • 0 replies
  • 1 likes
  • 991 Views
  • 0 replies
  • 1 likes

Offline playlists not syncing from Macbook Pro to iPhone 5s

Hello Spotify community! First, a quick look at my specs. Mobile device: iPhone 5s running 9.02 IOSSpotify version 4.1.0.941Yes, I've followed the exact instructions on the Spotify website on how to sync a playlist.Yes, I've done a clean reinstallati...

  • Newbie
  • Hello Spotify community!   First, a quick look at my specs.   Mobile device: iPhone 5s running 9.02 IOS Spotify version 4.1.0.941 Yes, I've followed the exact instructions on the Spot...
  • MattSuda
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Update problems

The update isn't working and I can't open the app or delete. Any suggestions?

  • Newbie
  • The update isn't working and I can't open the app or delete. Any suggestions?
  • MattSuda
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Spotify doesn't continue playing after exiting Siri

When I'm playing music on Spotify, I activate Siri by holding down the home button, Spotify stops as it should, but when I exit Siri it doesn't always continue playing as it should. Some of the time it will continue as expected, but not always.I'm us...

  • Regular
  • When I'm playing music on Spotify, I activate Siri by holding down the home button, Spotify stops as it should, but when I exit Siri it doesn't always continue playing as it should. Some of the time ...
  • 538 Views
  • 0 replies
  • 0 likes
  • 538 Views
  • 0 replies
  • 0 likes

I cannot log in to Spotify on my iPhone 6s

This all suddenly happened.Everything was working just fine, the suddenly the app would not open. I deleted it from my phone and then downloaded it again.When it came time to log in, I tried by logging in through Facebook and then by putting in my us...

  • Newbie
  • This all suddenly happened. Everything was working just fine, the suddenly the app would not open. I deleted it from my phone and then downloaded it again. When it came time to log in, I tried by l...
  • madelinej
  • Newbie
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Offline download problems

Hi all,lately I have problems with downloading songs or albums on the offline option(I do have the premium spotify) I have tried to close the application and open it again but no chenges, I checked hoe many Gb I have and I have 5GB free. Anyone could...

  • Newbie
  • Hi all, lately I have problems with downloading songs or albums on the offline option(I do have the premium spotify)  I have tried to close the application and open it again but no chenges, I ...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Spotify Connect is not available when screen is off iOS

Hi, I connect and control my older iphones (4S and 4) sitting in various speakers using spotify connect. The only problem is that the screen needs to be on at all times, if it is off the connection to the phone is grey on the controlling phone, and I...

  • Newbie
  • Hi,    I connect and control my older iphones (4S and 4) sitting in various speakers using spotify connect. The only problem is that the screen needs to be on at all times, if it is ...
  • 624 Views
  • 0 replies
  • 2 likes
  • iOS
    locked
    lockscreen
    screen
    unable to play
  • 624 Views
  • 0 replies
  • 2 likes

Playlist vs Queue/Starred Songs

I have several 1980's songs starred/liked and made available offline. I'm in the process of adding more from another 1980's playlist. Some of the songs I like are on the new list. When the shuffle play hits a song I already have, it switches to the l...

  • Newbie
  • I have several 1980's songs starred/liked and made available offline.  I'm in the process of adding more from another 1980's playlist.  Some of the songs I like are on the new list.  W...
  • 276 Views
  • 0 replies
  • 0 likes
  • iOS
  • 276 Views
  • 0 replies
  • 0 likes

Local files not syncing

I have local files on my mac. I have spotify on my Mac, 2 iphones and an ipad. Local files used to sync across but now nothing. There also used to be an option to manually sync but that doesn't exist anymore. How can I get my local files on my phone?

  • Casual Listener
  • I have local files on my mac. I have spotify on my Mac, 2 iphones and an ipad. Local files used to sync across but now nothing. There also used to be an option to manually sync but that doesn't exist...
  • Rudybk
  • Newbie
  • 384 Views
  • 2 replies
  • 0 likes
  • 384 Views
  • 2 replies
  • 0 likes

Solved!! no synchronization !!!!???

HI,I have 3 devices who usaly work well with spotify, but next to the last update i can't synchronise its !?exemple :the iphone tell me : "waiting for synchronization" but there is nothing and stay like that, no track download!so i try on my computer...

  • Casual Listener
  • HI, I have 3 devices who usaly work well with spotify, but next to the last update i can't synchronise its !? exemple : the iphone tell me : "waiting for synchronization" but there is nothing and ...
  • boobasse
  • Casual Listener
  • 476 Views
  • 5 replies
  • 0 likes
  • 476 Views
  • 5 replies
  • 0 likes

Solved!! TIMER FADES!

For Spin Instructors, the timer is vital to teaching class; we use specific coaching cues that directily tie into the timer on songs. However, after a few seconds, the timer now fades away. So now an instructor has to keep tapping the phone to see th...

  • Casual Listener
  • For Spin Instructors, the timer is vital to teaching class;  we use specific coaching cues that directily tie into the timer on songs.  However, after a few seconds, the timer now fades awa...
  • JesseHedrick
  • Casual Listener
  • 373 Views
  • 2 replies
  • 0 likes
  • 373 Views
  • 2 replies
  • 0 likes

Local Files dont sync

Hello, since 2 days my IPod and my Android Phone cant sync local Files. I reinstalled the app (erased all files before) and tried some older versions but nothing helped. When the song is playing on the pc the devices say "Can´t play the current song"...

  • Casual Listener
  • Hello,   since 2 days my IPod and my Android Phone cant sync local Files.   I reinstalled the app (erased all files before) and tried some older versions but nothing helped.  When ...
  • Blutarsky
  • Roadie
  • 392 Views
  • 1 replies
  • 1 likes
  • 392 Views
  • 1 replies
  • 1 likes

Can't login using iPhone app

If I login using a web browser I have no problems accessing my account.The IOS app however complains when I try to login. I get the message "Login failed - you've already created an account with this address"I'm definitely selecting the Log In option...

  • Newbie
  • If I login using a web browser I have no problems accessing my account. The IOS app however complains when I try to login. I get the message "Login failed - you've already created an account with ...
  • Nico
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Music erased on my IPhone

Hello everyone.I have a problem with managing my music. I have a premium account and I listen to Spotify on iPhone; IPad and Mac.I often listen to music in offline mode.But then, it is at least the second time that ALL of my songs are deleted from my...

  • Newbie
  • Hello everyone. I have a problem with managing my music. I have a premium account and I listen to Spotify on iPhone; IPad and Mac. I often listen to music in offline mode. But then, it is at l...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Song title notification in IOS application

Most of the time, when I listen to Spotify in my car, I don't have the Spotify app open. I mostly use a GPS app and that would be awsome to see the name of the song when it start playing in the notification center. The notification would popup in fro...

  • Casual Listener
  • Most of the time, when I listen to Spotify in my car, I don't have the Spotify app open. I mostly use a GPS app and that would be awsome to see the name of the song when it  start playing in the...
  • Babou19
  • Casual Listener
  • 941 Views
  • 2 replies
  • 3 likes
  • 941 Views
  • 2 replies
  • 3 likes

offline mode and data usage

Hi, I have a question,I remember that in ithe past there was an option that if you chose "play offline" it downloaded songs only when you were under wifi and stopped synching when you were under cell data usage.Now this option is disappeared and I us...

  • Casual Listener
  • Hi, I have a question, I remember that in ithe past there was an option that if you chose "play offline" it downloaded songs only when you were under wifi and stopped synching when you were under ce...
  • MattSuda
  • Spotify Star
  • 252 Views
  • 3 replies
  • 0 likes
  • 252 Views
  • 3 replies
  • 0 likes

iOS datos

Buenas tardes quisiera saber porque en iOS si consume datos aun que tengas listas guardadas en tu dispositivo,anteriormente tenia Android y no sucedia esto.es una opcion o algo?Spoiler (Highlight to read)

  • Casual Listener
  • Buenas tardes quisiera saber porque en iOS si consume datos aun que tengas listas guardadas en tu dispositivo, anteriormente tenia Android y no sucedia esto. es una opcion o algo?  
  • MattSuda
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes