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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37340 Views

41 replies

10 likes

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  • 41 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102995 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1317 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299277 Views

61 replies

16 likes

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  • 61 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

126072 Views

19 replies

38 likes

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  • 19 replies
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Push & Email Notifications and Alerts - No Longer Receiving iOS, Premium)

Hello,I have enabled all push notiifications in the Spotify app as well is in the iPhone settings, as well as enabled all email alerts, but still do not receive push notifications or email alerts. I've never changed these settings and my account stop...

Casual Listener

Hello, I have enabled all push notiifications in the Spotify app as well is in the iPhone settings, as well as enabled all email alerts, but still do not receive push notifications or email alerts. ...

Mwn5000

Newbie

509 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Lenovo Tablet AD song

Could anyone please tell me the name of the song featured in the Lenovo tablet ad on Spotify. Please reply asap

Newbie

Could anyone please tell me the name of the song featured in the Lenovo tablet ad on Spotify. Please reply asap 

491 Views

0 replies

0 likes

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Can't play anything on any mobile device

I can't play anything on either my iPad or my HTC, no matter how many times I redownload the app. It doesn't show the can't play track banner, it just freezes and sometimes crashes afterwards. Also, the tracks on a playlist appear gray and not white....

Newbie

I can't play anything on either my iPad or my HTC, no matter how many times I redownload the app. It doesn't show the can't play track banner, it just freezes and sometimes crashes afterwards. A...

294 Views

0 replies

0 likes

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Volume slider iPhone & iPad

The Slider are away. Accidently or is that an "Upgrade"? Who knows?

Newbie

The Slider are away. Accidently or is that an "Upgrade"?  Who knows?

JPalma

Gig Goer

491 Views

1 replies

0 likes

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  • 1 replies
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New to Spotify

I'm one of I'm sure many new subscribers after the fall of rdio. While still trying to get use to all the great new formats to enjoy, there are a few that I either can't find, or hope that you'll consider in the future.1. I would really like to add m...

Newbie

I'm one of I'm sure many new subscribers after the fall of rdio. While still trying to get use to all the great new formats to enjoy, there are a few that I either can't find, or hope that you'll con...

JPalma

Gig Goer

811 Views

1 replies

0 likes

artwork
autoplay
Sleep mode
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Withings Aura

Hello, I have a problem with my Spotify Connect. At first I was able to use the Withings Aura to play the songs of Spotify. But after I watched a video, I could no longer use the aura to play songs. No matter how I tried. I tried to reset all network...

Newbie

Hello, I have a problem with my Spotify Connect. At first I was able to use the Withings Aura to play the songs of Spotify. But after I watched a video, I could no longer use the aura to play songs. ...

dewjohnson

Casual Listener

2446 Views

4 replies

0 likes

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  • 4 replies
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Slow Download on iOS

I just got an iPhone 6 this week. It's fully updated to the newest version of iOS. I am trying to to download my music on premuim... takes FOREVER. After leaving it up all night, I got about 200 songs downloaded... It was never this way on my android...

Casual Listener

I just got an iPhone 6 this week. It's fully updated to the newest version of iOS. I am trying to to download my music on premuim... takes FOREVER. After leaving it up all night, I got about 200 song...

TheSoaddict

Casual Listener

450 Views

1 replies

0 likes

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  • 1 replies
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I can't get in my acount

No me deja entrar en mi cuenta mediante la app de iPhone me sale correo l contraseña incorrecta, pero en la web si me deja iniciar sesión con el mismo correo y contraseña, además he cambiado la contraseña varías veces y me sigue poniendo errónea desp...

Newbie

No me deja entrar en mi cuenta mediante la app de iPhone me sale correo l contraseña incorrecta, pero en la web si me deja iniciar sesión con el mismo correo y contraseña, además he cambiado la contr...

364 Views

0 replies

1 likes

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App crashing when playing a specific album

Two days ago I downloaded a new mixtape and proceeded to get it into spotify. I synced it into my phone and everything worked fine. Pass forward half a day when I tried to play any of the songs on my phone it played a few seconds and then crashed. I ...

Newbie

Two days ago I downloaded a new mixtape and proceeded to get it into spotify. I synced it into my phone and everything worked fine. Pass forward half a day when I tried to play any of the songs on my...

358 Views

0 replies

0 likes

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Syncing Desktop Library with my Iphone

I am newly converted to spotify from Rdio but boy is this not as intuitive. So, I add albums that I like to my "My Music" using the spotify Desktop app on a windows computer. When I open the Spotify App on my iphone, none of the new music I add appea...

Newbie

I am newly converted to spotify from Rdio but boy is this not as intuitive.  So, I add albums that I like to my "My Music" using the spotify Desktop app on a windows computer.  When I open ...

312 Views

0 replies

0 likes

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Constant activity notification

It says I have an "activity" notification yet I check and there's nothing new. Yes I have logged out and in again, no this did not help.

Newbie

It says I have an "activity" notification yet I check and there's nothing new. Yes I have logged out and in again, no this did not help.

poldy77

Casual Listener

689 Views

1 replies

0 likes

Notifications
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payed but no premium

i get premium for free from rogers, ive had it for about 2 months and nowspotify sent emails saying they wre unable to take my payment, everythin is fine on rogers end, i called and checked everything, it is spotify that will not take the payments fr...

Casual Listener

i get premium for free from rogers, ive had it for about 2 months and nowspotify sent emails saying they wre unable to take my payment, everythin is fine on rogers end, i called and checked everythin...

1144 Views

0 replies

0 likes

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My "following" list will not load. It has been "loading" for hours.

I want to view who I am following, but I click "following" and it never loads! I have reinstalled it about 4 times and I have logged out and logged back in, but it will not let me view this.

Newbie

I want to view who I am following, but I click "following" and it never loads! I have reinstalled it about 4 times and I have logged out and logged back in, but it will not let me view this.

Dallas2015

Newbie

10274 Views

12 replies

5 likes

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  • 12 replies
  • 5 likes

My downloads on Spotify are really really slow

Hi, I recently changed my phone so I am having to download a playlis to make it avaiable offline, my problems is the downloads are extremely slown, I am on a Wi-Fi connection which is really fast, I made the speed test and the problem is not the conn...

Newbie

Hi, I recently changed my phone so I am having to download a playlis to make it avaiable offline, my problems is the downloads are extremely slown, I am on a Wi-Fi connection which is really fast, I ...

TheSoaddict

Casual Listener

618 Views

1 replies

0 likes

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  • 1 replies
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Music not playing while on wifi

Issue description: While on wifi music plays for only 5 to 11 seconds before stopping. Both at home and work networks. The issue persists when I logged into my account on my friends device (iPhone 6s iOS 9.2) Phone: iPhone 6 Plus iOS 9.2Spotify Versi...

Newbie

Issue description: While on wifi music plays for only 5 to 11 seconds before stopping. Both at home and work networks. The issue persists when I logged into my account on my friends device (iPhone 6s...

388 Views

0 replies

1 likes

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  • 0 replies
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My playlist will not download offline?? switch keeps flipping to off

Hi, I had a 150 song playlist on my spotify premium account downloaded to my phone and then suddenly the offline listening switch came off. i switched it back on but when i scroll back up it turns off again. when i look in my playlists its not even t...

Casual Listener

Hi, I had a 150 song playlist on my spotify premium account downloaded to my phone and then suddenly the offline listening switch came off. i switched it back on but when i scroll back up it turns of...

talunni22

Casual Listener

748 Views

4 replies

0 likes

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  • 4 replies
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Your Music Tab Gone

I have just updated my iphone 5s and with it updated spotify. I have gone to play my music using the usual 'Your Music' > Songs feature but cant seem to find it! Where has it gone and how do i get my music back on my phone for offline use??

Newbie

I have just updated my iphone 5s and with it updated spotify. I have gone to play my music using the usual 'Your Music' > Songs feature but cant seem to find it! Where has it gone and how do i get...

Gummas5150

Casual Listener

1835 Views

2 replies

0 likes

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  • 2 replies
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Offline Music Tab Dissapeared

Hi allI notice that the 'offline music' tab under the 'your music' tab has dissapeared. This was a really awesome feature that made finding my music easy and I would love to see it return ro figure out how I can get it back.

Casual Listener

Hi all I notice that the 'offline music' tab under the 'your music' tab has dissapeared. This was a really awesome feature that made finding my music easy and I would love to see it return ro figu...

265 Views

0 replies

0 likes

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No resume option from last played song

Hi people, got an iphone 6 with me with IOS 9.2When i paused a play list (random order) for a long time and when i try to resume it I cant play it from the last played song. Y have to play again the entire play list.Someone with this issue?Thannks

Visitor

Hi people, got an iphone 6 with me with IOS 9.2 When i paused a play list (random order) for a long time and when i try to resume it I cant play it from the last played song. Y have to pla...

338 Views

0 replies

0 likes

  • 338 Views
  • 0 replies
  • 0 likes