Feedback Request: iOS Offline Issues

[Rorey]

Hello everyone! Spotify here.

We are looking into customer reports about issues with offlined playlists on iOS devices (music which is downloaded to your phone so you can play without an internet connection). Our investigation shows that some folks might have experienced some issues with this so we were hoping you could answer some questions to help us diagnose the problem.

1. Have you made a playlist available offline which you could not play without any internet connection?

2. Have you made a playlist available offline which constantly downloads when you start Spotify?

Thanks,

Team Spotify

[Peter__]

Weird, do you have at least 1GB of free storage space left?

[Zeezin]

Hello there! I'm from Brazil, and Spotify here is new; it is in tests phase i guess - and i'm using those 30 days of testing the premium account. But anyway... i'm having problems with listening to songs offlline. When i activate the "available offline" in my playlists or songs, the download "icon" appears right above the song's name, but nothing happens; nor the music is downloaded or the playlists that i choose. Im my computer it worked, but not im my iphone. I don't know the entire procedure, knowing that i'm new on it (and also spotify is new here im my country), and i couldn't find another help from Spotify Brazil, so thhats why i came here!! I would apreciate if you could help me! Thanks!!

[Peter__]

It should just download (although the progress bar is currently hidden for some reason!). Do you have at least 1GB of free storage space on your phone?

[Zeezin]

I saw your last message during the weekend... so i deleted all my songs so i could have storage in my iphone.. but it didn't work that time! Now that i just posted a message here, it worked! I think it was some problem with spotify here in Brazil, since the fact that they are in tests phase... thank you anyway!!

[Benjamenadict]

Hi,

I recently had to get a new bank card because my bank account was hacked. I missed a payment to Spotify because i hadn't changed the card details.

Since then my Spotify on my iPhone says I am offline and I cant get it to connect even when im on wifi at home. It also made my playlists that were available offline reset so now i cant play any songs offline and cant download them because it wont go online.

There is no button to turn online mode back on to redownload the playlist.

HELP MEEEE!!!!!

Many thanks
Ben

[michielvanroon]

Albums and playlists that I mark as available offline are not being downloaded.

• I have plenty of free space (5GB)
• I am trying to make 20 tracks available offline; not even close to 9999 tracks
• I have tried restarting and reinstalling spotify
• I have tried switching to a different quality setting which forces all tracks to be redownloaded

The ability to play tracks without an internet connection is one of Spotify Premium's key features. I honostly regret upgrading.

[anthonyjclarke]

Having a slightly different issue..... 

All my music is offline, works fine whe online... all good.

I jump on a plane.... take Spotify Offine... all good.. music plays.

I then turn Airplane mode on.... turn phone off..... Plane take off!

Then when allowd, turn phone on.... go to Spotify, which then asks me to login, all good allows me in.

BUT.... none of my music is available... well not striclty true... about 2 songs myseriously are there!

This is consistent... iPhone 5S, iOS7.1 Spotify 1.1.0.2549

[falenbyte]

Hi,

I am having a problem with Spotify such that i can play music offline but i am unable to queue songs, i get message saying "Could not load tracks. This tracks are currently unavailable. Please try again later." . When i am online queue works great.

Spotify 1.1.0.2549
iOS 7.1.1 (11D201)

[Rondon]

I just posted a thread but I am also having issues when trying to download my playlists to offline mode on my iPad. Please get this resolved ASAP!

[Airlexx]

Re: Feedback Request: iOS Offline Issues

3 weeks ago

Albums and playlists that I mark as available offline are not being downloaded.

• I have plenty of free space (5GB)
• I am trying to make 20 tracks available offline; not even close to 9999 tracks
• I have tried restarting and reinstalling spotify
• I have tried switching to a different quality setting which forces all tracks to be redownloaded

The ability to play tracks without an internet connection is one of Spotify Premium's key features. I honostly regret upgrading.

--> same here!

[Airlexx]

Albums and playlists that I mark as available offline are not being downloaded.

• I have plenty of free space (5GB)
• I am trying to make 20 tracks available offline; not even close to 9999 tracks
• I have tried restarting and reinstalling spotify
• I have tried switching to a different quality setting which forces all tracks to be redownloaded

The ability to play tracks without an internet connection is one of Spotify Premium's key features. I honostly regret upgrading.

--> same here!

[michielvanroon]

Update: Try playing the track that you have made availbe offline. This worked for me in some occasions.

[Airlexx]

Yes, but only when I've played the hole track, it is offline available. That's really annoying!!

[Peter__]

Are you trying to sync via WiFi or using the mobile network?

[Airlexx]

Of course via WiFi!

[MelMeMa]

When I make the playlist offline, it'll download the first song and then go to the next and nothing. It'll just have the loading sign, but won't do anything. There are some tracks with a green arrow, some with a gray arrow, and some with no arrows.

[DanieS]

I have this problem, what happens to me is that my offline playlist has never synced completely, i have half of my playlist available offline..and the problem is that i cant decide when to sync them..sometimes the start syncing out of nowhere so my offline playlist has been growing little by little but..its really annoying that i cant decide when to sync them..i wish you could help me ):(

[Swanny]

---

@DanieS wrote:

I have this problem, what happens to me is that my offline playlist has never synced completely, i have half of my playlist available offline..and the problem is that i cant decide when to sync them..sometimes the start syncing out of nowhere so my offline playlist has been growing little by little but..its really annoying that i cant decide when to sync them..i wish you could help me ):(

---

Songs saved offline will sync when connected to wifi.

[sopredictable]

I have issue #1. none of my songs that I have available offline will play on my iPhone. I keep getting the message "Song Unavailable"

[alanblank]

I am running OSX 10.9 and have an iphone 5s on ios 7.1.2.  I am having to resync my offline playlists every time after listening to them. They appear to sync on both the spotify desktop app and the iphone app.  I play them on the iphone and the next time I go to play them they are hidden. I am going online within the 30 day window as well.  It's quite a pain as I use the music to exercise to everyday. So far the suggested solutions don't apply to me.  I don't have Siri turned on and since I sync on my home wifi there isn't a firewall issue.

[4legit2quit]

Hi, I'm just having a few issues with the offline mode.

One:  For some songs in my playlist the album cover won't show up but for others it does, whether it be on my lock screen or in the app itself.  It's not a major issue though I would like to know how to fix it.

Two: Not sure if this belongs here but I have recently been having trouble with downloading songs that I put into a playlist I selected to be played offline.  I've checked and I have more than enough space for the songs and need to know what I need to do to fix it.

Thanks in advance!  The app is great overall, just needs these few bugs to be fixed out!