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Frozen screen on ad can't reinstall app

Solved!

Frozen screen on ad can't reinstall app

My screen froze on an ad. Directions for reinstall don't work. It just opens to my pages even when pressing on icon til it shakes etc
Want xmad music back!
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Accepted Solutions
Marked as solution

Hi @Writer,

 

Please try reinstalling through this app.

 

 

When you open up the app, click the search icon and search for Spotify and it will automatically find and delete all files on your computer related to Spotify.

 

After that, download and reinstall Spotify, and let me know if it works!

 

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

1 Reply
Marked as solution

Hi @Writer,

 

Please try reinstalling through this app.

 

 

When you open up the app, click the search icon and search for Spotify and it will automatically find and delete all files on your computer related to Spotify.

 

After that, download and reinstall Spotify, and let me know if it works!

 

 

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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