Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
My app on my phone (iPhone 7) has been frozen on the logo of the app for several days now. I can access Spotify on my laptop (Macbook air) fine, and even play music on my mac through to my phone, but cannot even get into the app. PLEASE HELP.
(iOS 12.14)
I have already re installed the app several times, no progress.
I was just able to get to the log in page, but it is now frozen on that too.
Hey @becky1402,
Could you try using a different network connection?
Does it help if you use the Sign Out Everywhere and Remove Offline devices from your Spotify account page?
Also, could you tell me your iOS and Spotify version?
Thanks 🙂
Still no use. My version is (iOS 12.14) and for Spotify I am premium and up to date.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…