HELP! My spotify premium won't work on my iPhone!!

haleyjhack · 2013-04-15

I updated my spotify app on my iphone last week and since the update, the app will open for about 5 seconds and then close. It won't let me pick a song, playlist, radio, anything. Please help! If I don't find a solution, I will cancel my subscription because I can't use spotify on my phone 😞

Taylor · 2013-04-15

Hi, and welcome to the community!

Have you tried a clean reinstall of Spotify?

Anthony 🙂

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bruno116 · 2013-04-15

Hi
I have the same problem both on my iPhone 5 and on my ipad. It crasches directly when I start the App.
I have à premium account and I don't want to pay for it anymore until you fix this. I have tried to reinstall it but the problem is still the same.

bruno116 · 2013-04-15

Problem solved for me. I logged in to my spotify on my MacBook to see how it worked there, and it did.
Then I tested on my iOS units again and now it worked fine everywhere. Very strange...

chris_chun808 · 2015-04-11

Ive been having problems lately, i could not connect to spotify on my IOS device. Please help me.

Swanny · 2015-04-11

@chris_chun808 I would suggest trying the above steps and see how you go from there.

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