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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

mubashiriqbal

Regular

43905 Views

44 replies

10 likes

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  • 44 replies
  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

fadman

Visitor

109449 Views

116 replies

13 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1670 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

mubashiriqbal

Regular

302024 Views

62 replies

16 likes

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  • 62 replies
  • 16 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

127978 Views

19 replies

38 likes

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  • 19 replies
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Tracks Disappearing from My Music

Recently when I've saved tracks or albums to My Music, they only stay there for a short time before disappearing, like I never added them. Even those that I save offline are somehow disappearing off my device. My subscription is up to date and I have...

Casual Listener

Recently when I've saved tracks or albums to My Music, they only stay there for a short time before disappearing, like I never added them. Even those that I save offline are somehow disappearing off ...

347 Views

0 replies

0 likes

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Solved!! IPhone App very often stopps in lockscreen

Spotify stopps playing (pause) until the lockscreen is active. Sometimes it works for a while in lockscreen. But then it pauses immediate.When I never use the lockscreen it works perfect. I am using an iPhone 6 with iOS 8.3. Airplay over Apple TV and...

Casual Listener

Spotify stopps playing (pause) until the lockscreen is active. Sometimes it works for a while in lockscreen. But then it pauses immediate. When I never use the lockscreen it works perfect. I am usin...

Selina33

Casual Listener

611 Views

2 replies

0 likes

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iPhone playlist sorting option - new tracks on top

Hi, The following issue has been annoying me for quite some time now. I am using Spotify on my Mac and my iPhone. On my Mac I have the option to sort my playlist so that the newest tracks are on the top of the list, so that I can listen to all my new...

Casual Listener

Hi,   The following issue has been annoying me for quite some time now.   I am using Spotify on my Mac and my iPhone. On my Mac I have the option to sort my playlist so that the newest ...

Fishtaco

Community Legend

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Songs don't play when imported?

I have numerous greyed out tracks when I import songs from my local files, but all of these tracks are available to listen to within Spotify itself. Is there any way to be able to listen to all of my imported songs?

Newbie

I have numerous greyed out tracks when I import songs from my local files, but all of these tracks are available to listen to within Spotify itself. Is there any way to be able to listen to all of my...

374 Views

0 replies

0 likes

  • 374 Views
  • 0 replies
  • 0 likes

Solved!! Available Offline Switch Keeps Turning Off

I am trying to make a playlist Available Offline on my iPhone, which I have done in the past and never had any issues. Every time I flip the switch, it does not start downloading the music and instead flips the switch back off. I have not reached my ...

Casual Listener

I am trying to make a playlist Available Offline on my iPhone, which I have done in the past and never had any issues. Every time I flip the switch, it does not start downloading the music and instea...

rach92g

Casual Listener

3113 Views

4 replies

0 likes

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Spotify needs read ahead caching

By that I do not mean offline access as that requires some thought and planning. BUt I mostly use spotify in the car, where I do not have a garunteed data connection. If I start spotify radio, the app knows what songs are due to be played next so why...

Newbie

By that I do not mean offline access as that requires some thought and planning. BUt I mostly use spotify in the car, where I do not have a garunteed data connection. If I start spotify radio, the ap...

314 Views

0 replies

0 likes

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Charged THREE times without premium!

I wrote about this yesterday but now it appears that I have been charged not once, not twice, but THREE times! After using the contact form I finally got an email saying to send copies of my bank statements but as soon as I sent them, they suddenly s...

Casual Listener

I wrote about this yesterday but now it appears that I have been charged not once, not twice, but THREE times! After using the contact form I finally got an email saying to send copies of my bank sta...

OviiiOne

Community Legend

392 Views

1 replies

0 likes

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EQ on version 2.9.0 not working

Hi, I don't change the EQ too much because I have good headphone, so I just added a bit more high-tones a while back. I'm currently traveling and wanted to play with the EQ to compensate for the noise around me. After the first on/off toggle of the E...

Newbie

Hi, I don't change the EQ too much because I have good headphone, so I just added a bit more high-tones a while back. I'm currently traveling and wanted to play with the EQ to compensate for the nois...

610 Views

0 replies

0 likes

2.9.0
Equalizer
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no sound local files

no sound when playing loacl files on iphone 5, no probs on spotify files, when connected to laptop phone is not recognized. solutions?

Casual Listener

no sound when playing loacl files on iphone 5, no probs on spotify files, when connected to laptop phone is not recognized. solutions?

linask24

Casual Listener

714 Views

2 replies

0 likes

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Stuttering Audio

This wasn't an issue until a few months ago for me. No system changes until after the stuttering began. There doesn't seem to be a rhyme or reason to this, but I tried reinstalling the OS and everything, but I still get a slight stutter during songs ...

Regular

This wasn't an issue until a few months ago for me. No system changes until after the stuttering began.   There doesn't seem to be a rhyme or reason to this, but I tried reinstalling the OS an...

460 Views

0 replies

0 likes

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  • 0 likes

Synchronised songs not available

Hello everyone, I am a premium user for a while now, and I am experimenting a problem since a few months.I succeed to transfer some music I have on my laptop to my iPhone with the sync. It was working perfectly, but after a few days, all the transfer...

Newbie

Hello everyone,   I am a premium user for a while now, and I am experimenting a problem since a few months. I succeed to transfer some music I have on my laptop to my iPhone with the syn...

Fishtaco

Community Legend

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

odd problem

My local files dont continue playin after one song is finshed even though the songs are synched. And it doesnt say devices in the sidebar so my device doesnt show. Please PM me with help

Regular

My local files dont continue playin after one song is finshed even though the songs are synched. And it doesnt say devices in the sidebar so my device doesnt show. Please PM me with help

Fishtaco

Community Legend

469 Views

1 replies

0 likes

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  • 1 replies
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Solved!! IPhone app dies when searching

When entering the first character it just dies.Now the only way to find content is to use Google search and browsing the search results there.I am premium user. About 5 GB of data.

Regular

When entering the first character it just dies. Now the only way to find content is to use Google search and browsing the search results there. I am premium user. About 5 GB of data.

Neben

Regular

676 Views

3 replies

0 likes

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  • 3 replies
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Offline mode not working on iphone 5s

What's the point of having premium if I cant play my songs offline. Offline mode works fine on my laptop but does not work on my Iphone 5s, the arrow stays grey everytime. Please help!!!!! Ruth

Newbie

What's the point of having premium if I cant play my songs offline. Offline mode works fine on my laptop but does not work on my Iphone 5s, the arrow stays grey everytime. Please help!!!!!  &nb...

273 Views

0 replies

0 likes

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Can´t add any mp3 from my laptop to spotify AND spotify doesnt recognize iphone 5s anymore

Since yetserday i figured spotify doesnt recognzie my ihpone 5s anymore. i tryied all, deleting the software on the macbook and reinstalled it, updated the app on my iphone. retsarted both etc.....i am a bit afraid to delete the app on my iphone, as ...

Newbie

Since yetserday i figured spotify doesnt recognzie my ihpone 5s anymore. i tryied all, deleting the software on the macbook and reinstalled it, updated the app on my iphone. retsarted both etc..... ...

cjeaton

Casual Listener

635 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Offline sync

I am unable to sync playlists offline on my iPhone 6 over wifi. They will sync over cellular. I have a premium subscription. What happens is you slide the toggle over to the right to make the playlist available offline and the arrow just stays gray. ...

Regular

I am unable to sync playlists offline on my iPhone 6 over wifi. They will sync over cellular. I have a premium subscription. What happens is you slide the toggle over to the right to make the playlis...

RyanMiller

Regular

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

When trying to access premium I get "In app purchases not available in your region"

On my old iphone 5, if I chose "upgrade to premium" it allowed me enter my itunes password and it all worked, although I didn't actually action payment. Since upgrading phone as soon as I click on "get Premium" I get the message"In app purchases not ...

Visitor

On my old iphone 5, if I chose "upgrade to premium" it allowed me enter my itunes password and it all worked, although I didn't actually action payment. Since upgrading phone as soon as I click on "g...

aryaboomer

Newbie

7451 Views

3 replies

1 likes

  • 7451 Views
  • 3 replies
  • 1 likes

Solved!! Offline mode

My offline mode will not work. I have Grey arrows next to the song when they are meant to be green for a few days now.I have an IOS 8.3 on an iPhone 5sSpotify version 2.9.0.1954

Visitor

My offline mode will not work. I have Grey arrows next to the song when they are meant to be green for a few days now. I have an IOS 8.3 on an iPhone 5s Spotify version 2.9.0.1954

RyanMiller

Regular

832 Views

2 replies

0 likes

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  • 2 replies
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Solved!! Severe problems on my iPhone

Hi there, (not-native english speaking, excuse me for my broken english) At first, the problem was the random pausing of songs at around 1:30-1:50. Restarting the song kept it pausing at the same moment, and I couldnt find a option to listen the comp...

Casual Listener

Hi there, (not-native english speaking, excuse me for my broken english)   At first, the problem was the random pausing of songs at around 1:30-1:50. Restarting the song kept it pausing at the...

user-removed

Not applicable

1060 Views

5 replies

1 likes

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  • 5 replies
  • 1 likes