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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

Thanek

Regular

37289 Views

41 replies

10 likes

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  • 10 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

102884 Views

115 replies

12 likes

Other
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iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1315 Views

0 replies

0 likes

iOS
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

I_luv_eating_crayons

Visitor

299233 Views

61 replies

16 likes

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  • 61 replies
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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

125908 Views

19 replies

38 likes

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local files wont disappear on ipod

hello everyone, so ive got a problem with my ipod syncing local files. not that it doesnt work, rather it does it without me telling it to. so i have a couple songs on itunes, theyre not shown in spotify as local files.all good. now when i sync my ip...

Newbie

hello everyone, so ive got a problem with my ipod syncing local files. not that it doesnt work, rather it does it without me telling it to. so i have a couple songs on itunes, theyre not shown in spo...

363 Views

0 replies

0 likes

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Solved!! 'Your Music' -> 'My Music' name change

You should change name in the mobile apps. My is much more intuitive than you.

Regular

You should change name in the mobile apps. My is much more intuitive than you.

Neben

Regular

760 Views

3 replies

0 likes

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  • 3 replies
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Using a new device, cannot load offline music

Hello there!I have the problem that I have loaded some offline music at my spotify account and it uses round about 2 GB on my iPhone. So my premium expired and a friend gave me his premium account so that I can use it for some days. But now if would ...

Visitor

Hello there! I have the problem that I have loaded some offline music at my spotify account and it uses round about 2 GB on my iPhone. So my premium expired and a friend gave me his premium account ...

user-removed

Not applicable

364 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

"Cant make purchases in your region"

Hi i need some help.... I have a iphone 6 fully updated and what not. And i need to buy premium on my spotify account. I want to use itunes to do so. Anyways when im in the app and i click buy premium it says " sorry. cant make purchases in your regi...

Newbie

Hi i need some help.... I have a iphone 6 fully updated and what not. And i need to buy premium on my spotify account. I want to use itunes to do so. Anyways when im in the app and i click buy premiu...

kbrooksc

Community Legend

378 Views

1 replies

0 likes

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  • 1 replies
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recently played artist not being displayed

Hi everyone, so my "recently played artists" are not being displayed on my spotify profile! I have the settings on "publish activity", yet its not showing up? Im not on fb, could that be a reason for it, but I know people who are not and their music ...

Newbie

Hi everyone, so my "recently played artists" are not being displayed on my spotify profile! I have the settings on "publish activity", yet its not showing up? Im not on fb, could that be a reason for...

431 Views

0 replies

0 likes

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Trouble syncing on iphone

Not only does it keep pausing, but I tried to switch to extreme quality in the middle of it syncing and I said yes to start the process over and now I think it's doubling up on the space taken for the synced songs. Like I had to delete a ton of stuff...

Newbie

Not only does it keep pausing, but I tried to switch to extreme quality in the middle of it syncing and I said yes to start the process over and now I think it's doubling up on the space taken for th...

243 Views

0 replies

0 likes

  • 243 Views
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Cant download spotify help

Spotify,I have an iPhone 5 and we recently started experiencing issues with the browser functionality when using Spotify. I read a few forums and they advised deleting the app and then downloading it again. After completing that process I went back t...

Newbie

Spotify, I have an iPhone 5 and we recently started experiencing issues with the browser functionality when using Spotify. I read a few forums and they advised deleting the app and then do...

443 Views

0 replies

0 likes

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Local Files have disappeared

Local files have disappeared from both my Ios app and the desktop version. I am completely stumped as to why this happened. I have not touched the desktop version in weeks. Literally no idea what's going on. Would appreciate any advice.

Casual Listener

Local files have disappeared from both my Ios app and the desktop version.   I am completely stumped as to why this happened. I have not touched the desktop version in weeks. Literally no idea...

Shizzabel

Casual Listener

752 Views

3 replies

0 likes

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  • 3 replies
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Tracks Disappearing from My Music

Recently when I've saved tracks or albums to My Music, they only stay there for a short time before disappearing, like I never added them. Even those that I save offline are somehow disappearing off my device. My subscription is up to date and I have...

Casual Listener

Recently when I've saved tracks or albums to My Music, they only stay there for a short time before disappearing, like I never added them. Even those that I save offline are somehow disappearing off ...

338 Views

0 replies

0 likes

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Solved!! IPhone App very often stopps in lockscreen

Spotify stopps playing (pause) until the lockscreen is active. Sometimes it works for a while in lockscreen. But then it pauses immediate.When I never use the lockscreen it works perfect. I am using an iPhone 6 with iOS 8.3. Airplay over Apple TV and...

Casual Listener

Spotify stopps playing (pause) until the lockscreen is active. Sometimes it works for a while in lockscreen. But then it pauses immediate. When I never use the lockscreen it works perfect. I am usin...

Selina33

Casual Listener

597 Views

2 replies

0 likes

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iPhone playlist sorting option - new tracks on top

Hi, The following issue has been annoying me for quite some time now. I am using Spotify on my Mac and my iPhone. On my Mac I have the option to sort my playlist so that the newest tracks are on the top of the list, so that I can listen to all my new...

Casual Listener

Hi,   The following issue has been annoying me for quite some time now.   I am using Spotify on my Mac and my iPhone. On my Mac I have the option to sort my playlist so that the newest ...

Fishtaco

Community Legend

416 Views

1 replies

0 likes

  • 416 Views
  • 1 replies
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Songs don't play when imported?

I have numerous greyed out tracks when I import songs from my local files, but all of these tracks are available to listen to within Spotify itself. Is there any way to be able to listen to all of my imported songs?

Newbie

I have numerous greyed out tracks when I import songs from my local files, but all of these tracks are available to listen to within Spotify itself. Is there any way to be able to listen to all of my...

365 Views

0 replies

0 likes

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Solved!! Available Offline Switch Keeps Turning Off

I am trying to make a playlist Available Offline on my iPhone, which I have done in the past and never had any issues. Every time I flip the switch, it does not start downloading the music and instead flips the switch back off. I have not reached my ...

Casual Listener

I am trying to make a playlist Available Offline on my iPhone, which I have done in the past and never had any issues. Every time I flip the switch, it does not start downloading the music and instea...

rach92g

Casual Listener

3096 Views

4 replies

0 likes

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Spotify needs read ahead caching

By that I do not mean offline access as that requires some thought and planning. BUt I mostly use spotify in the car, where I do not have a garunteed data connection. If I start spotify radio, the app knows what songs are due to be played next so why...

Newbie

By that I do not mean offline access as that requires some thought and planning. BUt I mostly use spotify in the car, where I do not have a garunteed data connection. If I start spotify radio, the ap...

307 Views

0 replies

0 likes

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Charged THREE times without premium!

I wrote about this yesterday but now it appears that I have been charged not once, not twice, but THREE times! After using the contact form I finally got an email saying to send copies of my bank statements but as soon as I sent them, they suddenly s...

Casual Listener

I wrote about this yesterday but now it appears that I have been charged not once, not twice, but THREE times! After using the contact form I finally got an email saying to send copies of my bank sta...

OviiiOne

Community Legend

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
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EQ on version 2.9.0 not working

Hi, I don't change the EQ too much because I have good headphone, so I just added a bit more high-tones a while back. I'm currently traveling and wanted to play with the EQ to compensate for the noise around me. After the first on/off toggle of the E...

Newbie

Hi, I don't change the EQ too much because I have good headphone, so I just added a bit more high-tones a while back. I'm currently traveling and wanted to play with the EQ to compensate for the nois...

602 Views

0 replies

0 likes

2.9.0
Equalizer
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no sound local files

no sound when playing loacl files on iphone 5, no probs on spotify files, when connected to laptop phone is not recognized. solutions?

Casual Listener

no sound when playing loacl files on iphone 5, no probs on spotify files, when connected to laptop phone is not recognized. solutions?

linask24

Casual Listener

698 Views

2 replies

0 likes

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  • 2 replies
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Stuttering Audio

This wasn't an issue until a few months ago for me. No system changes until after the stuttering began. There doesn't seem to be a rhyme or reason to this, but I tried reinstalling the OS and everything, but I still get a slight stutter during songs ...

Regular

This wasn't an issue until a few months ago for me. No system changes until after the stuttering began.   There doesn't seem to be a rhyme or reason to this, but I tried reinstalling the OS an...

448 Views

0 replies

0 likes

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Synchronised songs not available

Hello everyone, I am a premium user for a while now, and I am experimenting a problem since a few months.I succeed to transfer some music I have on my laptop to my iPhone with the sync. It was working perfectly, but after a few days, all the transfer...

Newbie

Hello everyone,   I am a premium user for a while now, and I am experimenting a problem since a few months. I succeed to transfer some music I have on my laptop to my iPhone with the syn...

Fishtaco

Community Legend

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

odd problem

My local files dont continue playin after one song is finshed even though the songs are synched. And it doesnt say devices in the sidebar so my device doesnt show. Please PM me with help

Regular

My local files dont continue playin after one song is finshed even though the songs are synched. And it doesnt say devices in the sidebar so my device doesnt show. Please PM me with help

Fishtaco

Community Legend

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes