Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

logofeveryt

Visitor

237625 Views

56 replies

13 likes

  • 237625 Views
  • 56 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

158849 Views

507 replies

108 likes

  • 158849 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

108243 Views

19 replies

38 likes

  • 108243 Views
  • 19 replies
  • 38 likes

Local Files Being Replaced

I was trying to sync a live Elliott Smith album to my iPhone. I have all the files locally, and when I play the playlist on my computer through Spotify, everything is fine. However, when I sync it to my phone, several of the tracks are pulled from Sp...

Regular

I was trying to sync a live Elliott Smith album to my iPhone.  I have all the files locally, and when I play the playlist on my computer through Spotify, everything is fine.   However, ...

MattSuda

Spotify Star

521 Views

1 replies

0 likes

  • 521 Views
  • 1 replies
  • 0 likes

Playing Local Files in My playlist on my mobile app

I wanna why I can't play the songs I have added in my playlist from my desktop on my mobile app but I can play and listen to them just fine on my desktop. The songs show up in my playlist but won't play on my app when I press shuffle play. I wanna kn...

Casual Listener

I wanna why I can't play the songs I have added in my playlist from my desktop on my mobile app but I can play and listen to them just fine on my desktop. The songs show up in my playlist but won't p...

410 Views

0 replies

0 likes

  • 410 Views
  • 0 replies
  • 0 likes

Solved!! Rearrange songs by artist

Is there a faster way to rearrange the songs in my playlists by artist or the only way to arrange them is manually manually?

Newbie

Is there a faster way to rearrange the songs in my playlists by artist or the only way to arrange them is manually manually?

MattSuda

Spotify Star

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

iPhone not showing up in devices

My iPhone stopped showing up under the devices tab. It just stopped working. It downloads the playlists fine, but it cannot get the local files. I have turned my phone on and off. I have reinstalled the Spotify desktop client. I have turned off my fi...

Casual Listener

My iPhone stopped showing up under the devices tab. It just stopped working. It downloads the playlists fine, but it cannot get the local files.   I have turned my phone on and off. I have...

Nikålär

Casual Listener

746 Views

2 replies

0 likes

devices
iphone
local files
  • 746 Views
  • 2 replies
  • 0 likes

Solved!! Play "local music" even if you are on the road

Hey there, is it normal, that I can't play my "local songs" when I am on the road, even tho I have synchronised and downloaded them with my iPhone? Everytime I shutdown my computer, 5 Minutes later I can not play the "local files" anymore. Where is t...

Casual Listener

Hey there,   is it normal, that I can't play my "local songs" when I am on the road, even tho I have synchronised and downloaded them with my iPhone? Everytime I shutdown my computer, 5 Minu...

MattSuda

Spotify Star

710 Views

3 replies

0 likes

  • 710 Views
  • 3 replies
  • 0 likes

Solved!! Sync issue between pc and ipad

I have deleted all local files to free space. They have gone from pc but still appear on ipad. It is the ipad I want to delete them from but they don't appear to be syncing. Any advice taken gladly!

Regular

 I have deleted all local files to free space. They have gone from pc but still appear on ipad. It is the ipad I want to delete them from but they don't appear to be syncing. Any advice taken gl...

MattSuda

Spotify Star

746 Views

3 replies

0 likes

  • 746 Views
  • 3 replies
  • 0 likes

Solved!! A question about offline listening

I am a premium subscriber and I download music to listen to offline. My question is, if I want to listen to the music I've downloaded, do I have to turn on "offline mode" in order to not use any mobile data? I'm just concerned that if I don't turn it...

Casual Listener

I am a premium subscriber and I download music to listen to offline. My question is, if I want to listen to the music I've downloaded, do I have to turn on "offline mode" in order to not use any mobi...

MattSuda

Spotify Star

892 Views

6 replies

0 likes

  • 892 Views
  • 6 replies
  • 0 likes

Sptofy radio history on iPhone

Hi, I am listening to spotify radio to discover new songs on my iphone however when I hear a song I like, after it has finished I can't seem to go back and see what it was... So I listen to all these awesome songs when I'm driving for example and I h...

Visitor

Hi,   I am listening to spotify radio to discover new songs on my iphone however when I hear a song I like, after it has finished I can't seem to go back and see what it was... So I listen t...

MattSuda

Spotify Star

2403 Views

1 replies

1 likes

history
Radio
  • 2403 Views
  • 1 replies
  • 1 likes

iphone error message when trying to search

whenever I go to search for music on my phone it just shows an error message, try again. The error message does not have a number. Also, I have a premium account. Getting extremely aggrevated.

Casual Listener

whenever I go to search for music on my phone it just shows an error message, try again. The error message does not have a number. Also, I have a premium account. Getting extremely aggrevated. 

MattSuda

Spotify Star

511 Views

2 replies

0 likes

  • 511 Views
  • 2 replies
  • 0 likes

iphone 6 wont sync - tried everyting!

I have an iphone 6, am a premium user, it just won't sync anymore songs. i have 87gb of free space ! my iphone 6 shows up as a device on the player on my mac, but it just does not synch....I have deleted and reintalled the app on my phone 3 times, an...

Newbie

I have an iphone 6, am a premium user, it just won't sync anymore songs. i have 87gb of free space ! my iphone 6 shows up as a device on the player on my mac, but it just does not synch....I hav...

Louie98

Roadie

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Error with searching.

Every time i try to search for a friend an error comes back and says. An error occured please try searching again. I have been trying to find some friends on Spotify and i keep getting this message.

Casual Listener

Every time i try to search for a friend an error comes back and says. An error occured please try searching again.   I have been trying to find some friends on Spotify and i keep getting thi...

MattSuda

Spotify Star

732 Views

5 replies

0 likes

  • 732 Views
  • 5 replies
  • 0 likes

Solved!! All songs saved to my iPhone are suddenly gone

Hi Spotify, I use an iPhone 6 with iOS 8.1.2 and I have Spotify version 2.2.0.2464 installed (Premium user). A few hours ago I was listening to some of the songs that I had saved locally on my iPhone. The entire list of songs (Your music > Songs) was...

Casual Listener

Hi Spotify,   I use an iPhone 6 with iOS 8.1.2 and I have Spotify version 2.2.0.2464 installed (Premium user).   A few hours ago I was listening to some of the songs that I had...

joshakatz

Newbie

7779 Views

4 replies

0 likes

  • 7779 Views
  • 4 replies
  • 0 likes

Solved!! Multiple devices

My problem is that whenever I try to put it on offline mode, it says too many devices are logged onto offline mode. However, when I try to remove the devices, it says there are none on offline. It keeps saying I have to quit and restart spotify, but ...

Newbie

My problem is that whenever I try to put it on offline mode, it says too many devices are logged onto offline mode. However, when I try to remove the devices, it says there are none on offline. It ke...

Amarro

Community Legend

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes

Spotify premium not working

I've had spotify premium for 4 months now and suddenly it's stopped and says I'm on the free service. There's no option to go premium and also I can't cancel my subscription (it's say it will be renuied on the 8/01/2015) any ideas on how to solve thi...

Newbie

I've had spotify premium for 4 months now and suddenly it's stopped and says I'm on the free service. There's no option to go premium and also I can't cancel my subscription (it's say it will be renu...

MattSuda

Spotify Star

294 Views

1 replies

0 likes

  • 294 Views
  • 1 replies
  • 0 likes

All but 5 songs Can't Play Offline

When I'm not online there only 5 songs that can play. The rest give me the "Can't Play Track" error. Most of the songs can't display any album art either. This makes me very mad because I'm paying money to listen to these songs offline.I listen on an...

Casual Listener

When I'm not online there only 5 songs that can play. The rest give me the "Can't Play Track" error. Most of the songs can't display any album art either. This makes me very mad because I'm paying m...

Louie98

Roadie

432 Views

2 replies

0 likes

  • 432 Views
  • 2 replies
  • 0 likes

Why can't I sync my entire playlist?

For some reason, when I try to sync a playlist offline, it only attempts to sync 1300 of the 1800 songs. I have restored my ipod touch and unstalled/re-installed the spotify app. I have plenty of available memory, and I am not exceeding the ~3300 son...

Casual Listener

For some reason, when I try to sync a playlist offline, it only attempts to sync 1300 of the 1800 songs. I have restored my ipod touch and unstalled/re-installed the spotify app. I have plenty of ava...

MattSuda

Spotify Star

301 Views

2 replies

0 likes

  • 301 Views
  • 2 replies
  • 0 likes

Mode off-line

I bought the premium spotify but in offline mode can not hear the music. They do not carry with that green arrow.

Newbie

I bought the premium spotify but in offline mode can not hear the music. They do not carry with that green arrow.

MattSuda

Spotify Star

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Access blocked abroad

Hello,I have created my user while being in Turkey and now i am back home in France i cannot login coz Spotify consider i have been abroad for more than 14 days. How can i solve this problem? Thanks for your helpBiguik

Newbie

Hello, I have created my user while being in Turkey and now i am back home in France i cannot login coz Spotify consider i have been abroad for more than 14 days. How can i solve this problem? Tha...

Jt58698

Newbie

841 Views

4 replies

0 likes

  • 841 Views
  • 4 replies
  • 0 likes