Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 67606 Views
  • 16 replies
  • 37 likes
  • 67606 Views
  • 16 replies
  • 37 likes

Solved!! iPad connection to iPhone no longer working

When I play music on my iPhone, I used to be able to use my iPad to control the music. This was great becaus I could connect the iPhone to the stereo and control it with the iPad.The iPad no longer see the iPhone. In fact, I can now play 2 different ...

  • Gig Goer
  • When I play music on my iPhone, I used to be able to use my iPad to control the music. This was great becaus I could connect the iPhone to the stereo and control it with the iPad. The iPad no long...
  • Feddar
  • Gig Goer
  • 390 Views
  • 2 replies
  • 0 likes
  • 390 Views
  • 2 replies
  • 0 likes

Spotify always asks for mobile data network

Dear developpers, I am using spotify on my IoS. I have iphone 4. When moved to Ios 7 all the apps had a feature to ask to activate mobile data network and re-direct you to the settings. Since then most of them coded to delete this everytime popping m...

  • Casual Listener
  • Dear developpers,   I am using spotify on my IoS. I have iphone 4. When moved to Ios 7 all the apps had a feature to ask to activate mobile data network and re-direct you to the settings. Sinc...
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

iPhone / iPad: Songs are not downloaded even though Available offline is chosen

Hi, I noticed that I couldn't make songs on a playlist available offline on my iPad (3). When I turn Available Offline on then songs will get a small arrow down icon beneath it but it doesn't start to sync the song. I seached for solutions and tried ...

  • Newbie
  • Hi,   I noticed that I couldn't make songs on a playlist available offline on my iPad (3). When I turn Available Offline on then songs will get a small arrow down icon beneath it but it d...
  • Valle641
  • Casual Listener
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Solved!! I have premium but it only lets me shuffle!

Hi, I have spotify premium (I pay 9.99/month) and it's worked no problem for the last few moths, but today it's not been letting me pick songs on demand- it just lets me shuffle only! I've uninstalled and reinstalled the app, and my payments are up t...

  • Casual Listener
  • Hi, I have spotify premium (I pay 9.99/month) and it's worked no problem for the last few moths, but today it's not been letting me pick songs on demand- it just lets me shuffle only! I've uninstalle...
  • Sean_vanhorn
  • Regular
  • 802 Views
  • 8 replies
  • 0 likes
  • 802 Views
  • 8 replies
  • 0 likes

Many songs not playing offline

I have several offline playlists on my premium account (nowhere near the 3333 song max). However, even after syncing, many songs will not play offline. I'll be out for a run and my playlist will just stop when it hits a song that won't play off line....

  • Newbie
  • I have several offline playlists on my premium account (nowhere near the 3333 song max). However, even after syncing, many songs will not play offline. I'll be out for a run and my playlist will just...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Is this a known bug? iPhone 6 Plus 8.2 / Spotify 2.7.0.1943

I can search for an artist, select an album, click on save then select the "Available Offline" button. Then when viewing My Music / Albums, the little green down arrow is there next to the artist name indicating the album has been downloaded and when...

  • Casual Listener
  • I can search for an artist, select an album, click on save then select the "Available Offline" button. Then when viewing My Music / Albums, the little green down arrow is there next to the artis...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Downloading stopped after some amount of downloaded albums

Hi!I have a problem with my spotify. I downloaded great amount of albums on my 'offline zone', and I want to do the same with much more of them, because do not want to use my built-in Internet outside wi-fi. But I can't do it! As usual I tick 'availb...

  • Casual Listener
  • Hi! I have a problem with my spotify. I downloaded great amount of albums on my 'offline zone', and I want to do the same with much more of them, because do not want to use my built-in Internet outs...
  • MattSuda
  • Spotify Star
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
  • 0 likes

I can't download all the songs in offline mode to my Iphone 5s

I have a premium account. When I turn to offline mode to any of my playlists, it would only download less than half of all the songs. Also, when I add more songs to any playlist doesn't sync the new songs in offline mode.What should I do to have all ...

  • Newbie
  • I have a premium account. When I turn to offline mode to any of my playlists, it would only download less than half of all the songs. Also, when I add more songs to  any playlist doesn't sync th...
  • MattSuda
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Wont play on iphone

Hi, I can no longer play spotify on my iphone. The songs are greyed out and pressing them does nothing. I have a family plan but when i go into my account settings it says free. I have tried closing the app, restarting the phone, uninstalling and rei...

  • Casual Listener
  • Hi,   I can no longer play spotify on my iphone. The songs are greyed out and pressing them does nothing. I have a family plan but when i go into my account settings it says free.   I h...
  • daveyc
  • Casual Listener
  • 399 Views
  • 2 replies
  • 0 likes
  • 399 Views
  • 2 replies
  • 0 likes

v1.0 Profile says '0 playlists'

To be honest - I don't know if this problem is new to the updated app or if I just never noticed it before - but on my phone, when i go to the profile screen - where it says number of playlists, followers and following - it says '0 playlists'. the pl...

  • Gig Goer
  • To be honest - I don't know if this problem is new to the updated app or if I just never noticed it before - but on my phone, when i go to the profile screen - where it says number of playlists, foll...
  • blo
  • Regular
  • 1034 Views
  • 3 replies
  • 0 likes
  • 1034 Views
  • 3 replies
  • 0 likes

Premium account stopped working

I'm premium since last year and suddenly two days ago my account was changed back to "free". I have logged in and out couple time and try in my other devices and still doesn't work. My last payment ID is 9GA59188T0912491B. What can I do?

  • Newbie
  • I'm premium since last year and suddenly two days ago my account was changed back to "free". I have logged in and out couple time and try in my other devices and still doesn't work. My last payment I...
  • MattSuda
  • Spotify Star
  • 300 Views
  • 2 replies
  • 0 likes
  • 300 Views
  • 2 replies
  • 0 likes

Solved!! New to Spotify and Love it! Have a few question though...

Hey Everyone, I just got a Premium Account mainly for the offline mode and other bonus features. I use my phone a lot for music especially when I am driving, running, etc. Since I am a heavy user for streaming music I firgured the offline mode would ...

  • Casual Listener
  • Hey Everyone,             I just got a Premium Account mainly for the offline mode and other bonus features.  I use my phone a lot for music especially when ...
  • MattSuda
  • Spotify Star
  • 302 Views
  • 3 replies
  • 0 likes
  • 302 Views
  • 3 replies
  • 0 likes

My premium doesn't work

My premium account went to free the other night. I went to spotify.com, and read about the techincal problems. Anyway, it says that it's been fixed, but I still doesn't have my premium account back. I have deleted the app, and logged in and out almos...

  • Casual Listener
  • My premium account went to free the other night. I went to spotify.com, and read about the techincal problems. Anyway, it says that it's been fixed, but I still doesn't have my premium account back. ...
  • MattSuda
  • Spotify Star
  • 514 Views
  • 7 replies
  • 1 likes
  • 514 Views
  • 7 replies
  • 1 likes

Computer says I have Premium sub, but iPhone 6 still says Premium Trial

Since the PS4 just got Spotify I decided to join. I'm a student, so I signed up to verify as such to get the discount. I paid uysing a credit card, but after doing so I was sent back to the screen where you verify that you're a student. I exited out ...

  • Newbie
  • Since the PS4 just got Spotify I decided to join. I'm a student, so I signed up to verify as such to get the discount. I paid uysing a credit card, but after doing so I was sent back to the screen wh...
  • MattSuda
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Offline playlist to iPod synchronisation for Premium subscribers

Hi,about a year ago I was able to download a playlist on my ipod nano and I did not have Spotify Premium.now it seems like i cannot do that anymore. does anyone know how?

  • Newbie
  • Hi, about a year ago I was able to download a playlist on my ipod nano and I did not have Spotify Premium. now it seems like i cannot do that anymore. does anyone know how?
  • MattSuda
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Shuffle problems - at least on iPad

The shuffle algorithm (at least on the iPad) has a bug. I have several playlists, and I can choose one, press shuffle, and then a song from another playlist will be shuffled as part of the selection (i have double checked that the song is NOT on the ...

  • Newbie
  • The shuffle algorithm (at least on the iPad) has a bug. I have several playlists, and I can choose one, press shuffle, and then a song from another playlist will be shuffled as part of the selection ...
  • MattSuda
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Solved!! iPhone in Devices

I've got a bit of a problem with my iPhone. When i plug it in to the laptop, the iPhone won't show in devices? The iPhone shows up in iTunes and as a removable device, but not in spotify. My iPhone is connected to the same wi-fi as my laptop but it's...

  • Casual Listener
  • I've got a bit of a problem with my iPhone. When i plug it in to the laptop, the iPhone won't show in devices? The iPhone shows up in iTunes and as a removable device, but not in spotify. My iPhone i...
  • MattSuda
  • Spotify Star
  • 725 Views
  • 3 replies
  • 0 likes
  • iphone
    problem
  • 725 Views
  • 3 replies
  • 0 likes

Inbox on iPhone 5S disappeared

My ability to access my inbox suddenly disappeared-- the icon is completely gone and after a thorough search there is no way to access it. What gives, Spotify? You need to bring that feature back immediately, or tell me how I'm missing it!

  • Newbie
  • My ability to access my inbox suddenly disappeared-- the icon is completely gone and after a thorough search there is no way to access it.   What gives, Spotify? You need to bring that feature...
  • MattSuda
  • Spotify Star
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

Spotify doesn't work

Hi,The app does not play any songs. The songs are not seem as "visible", like playable (the bold white type when it is connected to the internet). Yet, it is connected. Even some playlists show only one song. Also when I play, the song name comes up ...

  • Regular
  • Hi, The app does not play any songs. The songs are not seem as "visible", like playable (the bold white type when it is connected to the internet). Yet, it is connected. Even some playlists show onl...
  • Kubra
  • Regular
  • 503 Views
  • 3 replies
  • 0 likes
  • 503 Views
  • 3 replies
  • 0 likes

Spotify Connect and Samsung WAM 750 speakers

Recently bought Samsung multiroom speakers and hub but cannot get Spotify connect to workCan only get Spotify via Bluetooth but then only plays through on e speaker therefore no longer multiroomSamsung app downloaded to iPad and on trial of Spotify p...

  • Newbie
  • Recently bought Samsung multiroom speakers and hub but cannot get Spotify connect to work Can only get Spotify via Bluetooth but then only plays through on e speaker therefore no longer multiroom S...
  • 611 Views
  • 0 replies
  • 0 likes
  • 611 Views
  • 0 replies
  • 0 likes