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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47910 Views
  • 15 replies
  • 36 likes
  • 47910 Views
  • 15 replies
  • 36 likes

Solved!! iPod nano 7 G doesn't appear in Spotify for Windows

Hallo, I have an iPod nano 7G (newest firmware) and a Windows PC (Windows 8.1, newest Spotify version, permium) and the iPod doesn't appear in Spotify. Why? An interesting fact is that the iPhone 6 also doesn't appear in Spotify. I know that there is...

  • Casual Listener
  • Hallo,   I have an iPod nano 7G (newest firmware) and a Windows PC (Windows 8.1, newest Spotify version, permium) and the iPod doesn't appear in Spotify. Why? An interesting fact is that ...
  • flohaase
  • Casual Listener
  • 1542 Views
  • 2 replies
  • 0 likes
  • 7G
    ipod
    Syncing devices
  • 1542 Views
  • 2 replies
  • 0 likes

Downloaded albums disappeared

I had quite a few albums saved to my phone, and all of a sudden they aren't there any more. The playlists I have set up are still there, just not the albums. It's really annoying as I had gotten on a train and wanted to listen to one of them without ...

  • Newbie
  • I had quite a few albums saved to my phone, and all of a sudden they aren't there any more. The playlists I have set up are still there, just not the albums. It's really annoying as I had gotten on a...
  • 321 Views
  • 0 replies
  • 0 likes
  • 321 Views
  • 0 replies
  • 0 likes

Offline sync problems

Hi, In the last two weeks I've started having problems with offline sync. In short, when I enable a playlist to be "Available Offline", nothing much happens, and the tracks don't sync There is 2.6GB free storage, which is hopefully enough (other post...

  • Casual Listener
  • Hi,   In the last two weeks I've started having problems with offline sync.  In short, when I enable a playlist to be "Available Offline", nothing much happens, and the tracks don't sync ...
  • hari_78_99
  • Casual Listener
  • 942 Views
  • 7 replies
  • 2 likes
  • 942 Views
  • 7 replies
  • 2 likes

Solved!! Offline mode

I'm a paid up premium member never had a problem before but when I try to make my stared playlist available off line, spotify doesn't do any thing. The slider for offline goes green and that's it. I've tried making a playlist with just one song on it...

  • Regular
  • I'm a paid up premium member never had a problem before but when I try to make my stared playlist available off line, spotify doesn't do any thing. The slider for offline goes green and that's it. I'...
  • MattSuda
  • Spotify Star
  • 892 Views
  • 9 replies
  • 0 likes
  • 892 Views
  • 9 replies
  • 0 likes

Local files on iPhone been disappear

Not first time, but sometime all Local files been disappear suddenly,and the "available offline" button doesn't make my songs back.I need to delete the app and reinstall again.please help!

  • Regular
  • Not first time, but sometime all Local files been disappear suddenly, and the "available offline" button doesn't make my songs back. I need to delete the app and reinstall again. please help!
  • hari_78_99
  • Casual Listener
  • 1975 Views
  • 9 replies
  • 1 likes
  • available offline
    dissppear
    local files on iphone
    suddenly
  • 1975 Views
  • 9 replies
  • 1 likes

Release Notes - Spotify for iOS 2.6.0

  What's new in this version (2.6.0) Minor improvements

ReleaseNotesiOS.jpg
  • Spotify Legend
  •   What's new in this version (2.6.0) Minor improvements
  • Goodman
  • Spotify Legend
  • 914 Views
  • 4 replies
  • 1 likes
  • 914 Views
  • 4 replies
  • 1 likes

AirPlay iOS8/ATV (latest version)

The AirPlay connection does not work using an iOS8 iPhone and ATV: Stream interrupts all the time or completely crashes. Strangely enough both the native music app and soundcloud work flawlessly.Does anyone else experience similar problems?Thanks

  • Newbie
  • The AirPlay connection does not work using an iOS8 iPhone and ATV: Stream interrupts all the time or completely crashes. Strangely enough both the native music app and soundcloud work flawlessly. Do...
  • 365 Views
  • 0 replies
  • 0 likes
  • 365 Views
  • 0 replies
  • 0 likes

Solved!! Spotify on iOS 6

Is there other ways of gettin spotify on iOS 6 device?? Any other way?? Please

  • Newbie
  • Is there other ways of gettin spotify on iOS 6 device?? Any other way?? Please
  • MattSuda
  • Spotify Star
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes

Solved!! Amount of offline songs limited?

Hello, On my iPhone I am not able to sync all my playlists.Even though I have more than enough space available to sync into it stops at a certain point and I can only sync new albums by removing others. In my opinion I should be able ot sync forever ...

  • Newbie
  • Hello,   On my iPhone I am not able to sync all my playlists. Even though I have more than enough space available to sync into it stops at a certain point and I can only sync new albums by re...
  • MattSuda
  • Spotify Star
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Solved!! Compabtible iPod Classic A1238

Hey folks, because I found different positions online, I want to know because I didn't get it working... It concerns the iPod Classic A1238 160Gb Version 7th Gen Is it possible to synch Spotify Music with this device? Thanks a lot, i'm getting mad wi...

  • Newbie
  • Hey folks,   because I found different positions online, I want to know because I didn't get it working...   It concerns the iPod Classic A1238 160Gb Version 7th Gen   Is it poss...
  • MattSuda
  • Spotify Star
  • 743 Views
  • 1 replies
  • 0 likes
  • 743 Views
  • 1 replies
  • 0 likes

Syncing songs on my iPhone

Hello All. I am trying to sync the songs to my spotify app on my iPhone 6 from my computer. However none of the songs will sync, I keep deleting and readding them and it says the track is unavailable. They were on there and they just werent the next....

  • Casual Listener
  • Hello All. I am trying to sync the songs to my spotify app on my iPhone 6 from my computer. However none of the songs will sync, I keep deleting and readding them and it says the track is unavail...
  • MattSuda
  • Spotify Star
  • 416 Views
  • 4 replies
  • 0 likes
  • 416 Views
  • 4 replies
  • 0 likes

New Update-Upset

I have been an avid Spotify user for months. That has changed with this ridiculous new "update". A couple of days ago, Spotify couldn't detect my iPod Touch 4 on my mac. So, I deleted the app of my ipod touch intending to reinstall it. Big mistake. I...

  • Regular
  • I have been an avid Spotify user for months. That has changed with this ridiculous new "update".  A couple of days ago, Spotify couldn't detect my iPod Touch 4 on my mac. So, I deleted the app o...
  • tidegirl70
  • Regular
  • 421 Views
  • 2 replies
  • 0 likes
  • 421 Views
  • 2 replies
  • 0 likes

Solved!! Want new songs on TOP of playlist

I found a thread on this from years ago, but it doesn't appear it's been fixed. I have a huge playlist. I can order by Artist, Album, Date, etc. on my web/computer application. On my phone, it only shows up as the oldest added on top, and when I add ...

  • Regular
  • I found a thread on this from years ago, but it doesn't appear it's been fixed.  I have a huge playlist. I can order by Artist, Album, Date, etc. on my web/computer application.  On my phon...
  • MattSuda
  • Spotify Star
  • 20809 Views
  • 1 replies
  • 0 likes
  • 20809 Views
  • 1 replies
  • 0 likes

Spotify audio quality priority order question

Hello everyone! I have some questions/ thoughts regarding which quality spotify chooses to play.My theoretical scenario: In the settings on my iPhone I have decided to play "Extreme" (320kbit/s) quality when streaming. But my syncing quality is set t...

  • Casual Listener
  • Hello everyone!   I have some questions/ thoughts regarding which quality spotify chooses to play. My theoretical scenario: In the settings on my iPhone I have decided to play "Extreme" (320k...
  • MattSuda
  • Spotify Star
  • 1175 Views
  • 3 replies
  • 0 likes
  • 1175 Views
  • 3 replies
  • 0 likes

no 7 day trial

I looked every where and i cant find the 7 day trial. All it says is the premium.

  • Newbie
  • I looked every where and i cant find the 7 day trial. All it says is the premium.
  • MattSuda
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Offline mode, some songs wont work

Im trying to make a playlist available offline, it will come up at the top that it is working however half way through it stops syncing and only a few of the songs are availabe offline? Does anyone know how i can fix this so that they are all avaliab...

  • Newbie
  • Im trying to make a playlist available offline, it will come up at the top that it is working however half way through it stops syncing and only a few of the songs are availabe offline? Does anyone k...
  • MattSuda
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Changing devices

When i listen to iphone and stop listen and want to listen on my computer, nothing happens when i press play.I have to spam play before the song starts, whats wrong?

  • Newbie
  • When i listen to iphone and stop listen and want to listen on my computer, nothing happens when i press play. I have to spam play before the song starts, whats wrong?
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

repeats same songs on iphone

When I've started a Radio station for any artist it gets stuck playing the same 4 or 5 songs over and over again. Why doesn't it keep randomly playing various similar artists?

  • Newbie
  • When I've started a Radio station for any artist it gets stuck playing the same 4 or 5 songs over and over again. Why doesn't it keep randomly playing various similar artists?
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

No more premium

A few days ago I tried to listen to one of my saved albums on my premium account & it wouldn't let me select the song of my choice it kept forcing me to shuffle instead, as if I was using a free account. So I checked my account settings & it's says "...

  • Newbie
  • A few days ago I tried to listen to one of my saved albums on my premium account & it wouldn't let me select the song of my choice it kept forcing me to shuffle instead, as if I was using a free ...
  • ErickRGuetta
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Spotify won't detect iPod Touch nor iPhone (PC does not have wireless connection)

Hi guys. I know this is a common subject, but it works a little bit differently for me. My devices (a 4g iPod Touch (running with iOs 6.1.3) and an iPhone 4 (running with iOs 7.1) are connected to the same wireless conection that comes from a router ...

  • Music Fan
  • Hi guys. I know this is a common subject, but it works a little bit differently for me. My devices (a 4g iPod Touch (running with iOs 6.1.3) and an iPhone 4 (running with iOs 7.1) are connected to ...
  • MattSuda
  • Spotify Star
  • 4672 Views
  • 12 replies
  • 0 likes
  • 4672 Views
  • 12 replies
  • 0 likes