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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! Where has the What’s New feature gone?

On the latest version of Spotify on my iPad, it is no longer showing the What’s New option under my profile. This very usefully listed the new releases every day. Instead there is a new feature Listening Stats, which although somewhat interesting, do...

Regular

AD1231

Visitor

30844 Views

40 replies

9 likes

  • 30844 Views
  • 40 replies
  • 9 likes

Solved!! Audio Glitching / Stuttering / Popping

PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...

Music Fan

piwikiwi1967

Newbie

95573 Views

115 replies

12 likes

Other
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  • 115 replies
  • 12 likes

iOS Troubleshooting Guide

We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...

Moderator

1043 Views

0 replies

0 likes

iOS
  • 1043 Views
  • 0 replies
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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Onigirikii

Newbie

293943 Views

60 replies

15 likes

  • 293943 Views
  • 60 replies
  • 15 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

123857 Views

19 replies

38 likes

  • 123857 Views
  • 19 replies
  • 38 likes

Gift card error

Sunday i got a gift card and put it in my account, all good, and today i tried to use mi account and it says im basic!!! What can i do?

Newbie

Sunday i got a gift card and put it in my account, all good, and today i tried to use mi account and it says im basic!!! What can i do?

ErickRGuetta

Community Legend

653 Views

1 replies

0 likes

Gift Card
  • 653 Views
  • 1 replies
  • 0 likes

Playlist refuses to play when using iOS remote control

As title says, a playlist refuses to play when using iOS remote control. The playlist in question has worked fine until recently when I added a few more local files to it, then it suddenly stopped working.

Gig Goer

As title says, a playlist refuses to play when using iOS remote control. The playlist in question has worked fine until recently when I added a few more local files to it, then it suddenly stopped wo...

444 Views

0 replies

0 likes

iOS
  • 444 Views
  • 0 replies
  • 0 likes

Any other options then spotify?

Hai, got enough of this great piece of software,This is made by somebody who thought: Hey when I understand it, the whole world will understand. 1: Why isn't there a simple right click option to Synchronise?2: Just quit sending me all kinds of titles...

Regular

Hai,   got enough of this great piece of software, This is made by somebody who thought: Hey when I understand it, the whole world will understand.   1: Why isn't there a simple right ...

Amstaff

Regular

532 Views

1 replies

0 likes

  • 532 Views
  • 1 replies
  • 0 likes

Spotify won't work on my iphone app

I have spotify free and I recently got the app on my iPhone and it worked fine up until about two weeks ago. But then, I would start playing my playlist, and the song would play for about 5 seconds then would stop making sound. My volume was up all t...

Newbie

I have spotify free and I recently got the app on my iPhone and it worked fine up until about two weeks ago. But then, I would start playing my playlist, and the song would play for about 5 seconds t...

561 Views

0 replies

0 likes

spotify app won't work
  • 561 Views
  • 0 replies
  • 0 likes

I'm getting an Error when searching for artists/tracks while not connected to wifi

DescriptionWhen I attempt to search for artists/tracks under the Search option, i received a message saying "An error occured" and i'm given the option to try again. The same message appears immediately after trying to research. I haven't changed any...

Newbie

Description When I attempt to search for artists/tracks under the Search option, i received a message saying "An error occured" and i'm given the option to try again.  The same message appears ...

541 Views

0 replies

0 likes

  • 541 Views
  • 0 replies
  • 0 likes

iPod Touch 4th Gen - Spotify Lags Constantly

Spotify lags badly if I lock the screen, then unlock it. It takes a good 8 seconds for Spotify to become responsive to my touch. I've reinstalled, resycned, logged in and out and it's still happening. The app is also incredibly sluggish when using it...

Casual Listener

Spotify lags badly if I lock the screen, then unlock it. It takes a good 8 seconds for Spotify to become responsive to my touch. I've reinstalled, resycned, logged in and out and it's still happ...

mallegra

Newbie

3484 Views

9 replies

0 likes

  • 3484 Views
  • 9 replies
  • 0 likes

Solved!! Save a playlist

I have a playlist that I am following that gets updated every week. Is there a way of saving the playlist in its current form so when it updates next week, I still have a copy of how it is now? If I make available offline, that would only be on one d...

Casual Listener

I have a playlist that I am following that gets updated every week. Is there a way of saving the playlist in its current form so when it updates next week, I still have a copy of how it is now? If I ...

adelemitch

Casual Listener

1177 Views

2 replies

0 likes

  • 1177 Views
  • 2 replies
  • 0 likes

Solved!! Public playlists by default

I used to use Spotify on my Ipad most of the time, so I decided to update the last version. Since I started to use it, all the list I add in my account get public by default. Before that, you got the option to decide about it. Now, I can't find any w...

Gig Goer

I used to use Spotify on my Ipad most of the time, so I decided to update the last version. Since I started to use it, all the list I add in my account get public by default. Before that, you got the...

spotifyuser4923

Casual Listener

1394 Views

1 replies

1 likes

Public Playlists
  • 1394 Views
  • 1 replies
  • 1 likes

Spotify doesn't work

I have a a premium subscription and I see that it's up to date, but I can't browse for songs or play anything. Sometimes if I reinstall it will play a song or two and then it stops working again. How do I talk to someone about this problem?

Casual Listener

I have a a premium subscription and I see that it's up to date, but I can't browse for songs or play anything. Sometimes if I reinstall it will play a song or two and then it stops working again. How...

spotifyuser4923

Casual Listener

802 Views

5 replies

0 likes

  • 802 Views
  • 5 replies
  • 0 likes

Error Starred Playlist

Recently I removed all my songs from the starred list because they were too many. Now the Playlist is empty, however the program shows the list contains two songs, but when I open it, there ain't no songs. This wouldn't bother me if the program would...

Newbie

Recently I removed all my songs from the starred list because they were too many. Now the Playlist is empty, however the program shows the list contains two songs, but when I open it, there ain't no ...

Jordi

Community Legend

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Release Notes - Spotify for iOS 2.7.0

  What's new in this version (2.7.0) Now with revamped daily charts.

Spotify Legend

  What's new in this version (2.7.0) Now with revamped daily charts.

yukonmaster

Casual Listener

3851 Views

15 replies

0 likes

iOS
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  • 15 replies
  • 0 likes

Sound cuts off at random on iPod Touch

I can't install the current version 3.0.0 of the Spotify iOS app on my iPod Touch 4th gen since that model is limited to iOS 6, but I was able to get the older version 1.8.1.6 of the Spotify app to install by adding Spotify in iTunes and then request...

Casual Listener

I can't install the current version 3.0.0 of the Spotify iOS app on my iPod Touch 4th gen since that model is limited to iOS 6, but I was able to get the older version 1.8.1.6 of the Spotify app to i...

DougAmes1

Casual Listener

1091 Views

1 replies

0 likes

  • 1091 Views
  • 1 replies
  • 0 likes

Spotify Premium 3 Months

So I had signed up for the three months and entered my credit info and everything but when I looked on my account overview it send it would end in the next month and so j cancelled it in order to re do it but it won't let me. Please help !

Newbie

So I had signed up for the three months and entered my credit info and everything but when I looked on my account overview it send it would end in the next month and so j cancelled it in order to re ...

Ivan92

Community Legend

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes

iOS 8 - iPhone 6 - Premium Account - Extreme Quality for streaming is not showing up

Hello. I just upgraded to premium today for the first time. The "extreme" quality for streaming audio does not show up, my only two options for streaming are low and high. The Extreme Quality for offline does show up and I was able to check and use t...

Newbie

Hello.  I just upgraded to premium today for the first time.  The "extreme" quality for streaming audio does not show up, my only two options for streaming are low and high.  The Extre...

Ivan92

Community Legend

898 Views

1 replies

0 likes

extreme
quality
streaming
  • 898 Views
  • 1 replies
  • 0 likes

Iphone 5C is not syncing with Spotify on my laptop.

I am trying to sync the local files on my computer through Spotify to my iPhone 5C Spotify app, but it won't do it. I tried logging out and back in on my phone, I restarted my computer, instaled Spotify app to my laptop through iTunes. Nothing is wor...

Regular

I am trying to sync the local files on my computer through Spotify to my iPhone 5C Spotify app, but it won't do it.  I tried logging out and back in on my phone, I restarted my computer, instale...

jomotherof8

Newbie

1797 Views

7 replies

0 likes

  • 1797 Views
  • 7 replies
  • 0 likes

Spotify Premium pausing/Siri problems while using car radio adapter

Hi all, I have a Premium account and use it often with my iPhone and car radio adapter. My problem started a couple months ago, but has been happening more frequently over the past couple weeks (or maybe I've just noticed it since traveling for the h...

Newbie

Hi all,   I have a Premium account and use it often with my iPhone and car radio adapter. My problem started a couple months ago, but has been happening more frequently over the past couple ...

lu4khc38

Newbie

1304 Views

1 replies

0 likes

  • 1304 Views
  • 1 replies
  • 0 likes

Saved songs disappearing and albums

Why is it erasing albums like an hour after I save them ? It will say the artist and like 24 songs but later it will show artist but with like 6 songs?

Casual Listener

Why is it erasing albums like an hour after I save them ? It will say the artist and like 24 songs but later it will show artist but with like 6 songs?

Boywhodestroys

Casual Listener

547 Views

2 replies

0 likes

  • 547 Views
  • 2 replies
  • 0 likes

iOS Sharing Songs and Syncing Questoin

I'm a premium member, running Spotify on my iPhone 6 plus, connected to Facebook, following my friends as they are following me. When I try to share a song with them using the app on my phone, it says "share sucessful" but my friend new recieves the ...

Newbie

I'm a premium member, running Spotify on my iPhone 6 plus, connected to Facebook, following my friends as they are following me. When I try to share a song with them using the app on my phone, it say...

469 Views

0 replies

0 likes

  • 469 Views
  • 0 replies
  • 0 likes

Can no longer play local files.......

I just upgraded to the new iPhone 6 expecting to have improvement, but have had nothing but more problems from the already crippling ones that already exist in this app with local files. Before, when a local file was played, if it was paused it would...

Regular

I just upgraded to the new iPhone 6 expecting to have improvement, but have had nothing but more problems from the already crippling ones that already exist in this app with local files.   B...

jjdeegan77

Newbie

770 Views

2 replies

0 likes

  • 770 Views
  • 2 replies
  • 0 likes

Problems with new update for iOS

Since I did the update yesterday via iOS I can't get Spotify to work in my BMW. Why? I used to be able to see everything and control it thru my connectedDrive. It comes up with a long error message on my phone. "error in startCompletionBlock"HELP!

Casual Listener

Since I did the update yesterday via iOS I can't get Spotify to work in my BMW. Why? I used to be able to see everything and control it thru my connectedDrive. It comes up with a long error message o...

thick_rabbit83

Newbie

896 Views

6 replies

0 likes

  • 896 Views
  • 6 replies
  • 0 likes