Hello ! I've had an extremely annoying problem on the iOS app for several

[harismgz]

months. Indeed, the application automatically selects the "Smart Shuffle" playback, even if I unselect it, it systematically reappears when I quit and reopen my "my liked tracks" playlist (or if I quit the application). The problem does not seem serious but having recurrent problems with my internet connection, it is impossible for me to go to my playlist (where my +10000 tracks are downloaded) because an error message appears asking me to "deactivate Smart Shuffle to have access". Obviously, it is impossible as mentioned above to deactivate this function, even by pressing the big green "deactivate" button... I've asked for help several times in the Spotify chat and I've even gone to several

[MihailY]

Hey @harismgz,

Thanks for reaching out.

As a first step, can you please let us know what troubleshooting you've tried so far so we can avoid repeating any suggestions? Also, please let us know your device model, OS version and Spotify version.

Looking forward to your reply.

[harismgz]

Spotify version : 8.8.28.416

iOS version : 16.4.1

I've tried everything I've been asked: deleting apps, deleting data, changing accounts, etc.

[Dian · Accepted solution]

Hey there,

Could you try the steps proposed by the user @Ultramarine963 in this thread?

Let us know how that went for you.

Cheers!

[harismgz]

Yes that worked perfectly !! 🙏🏼 full thanks

[OscarDC]

Hey @harismgz,
 

Thank you for keeping in contact. 
 

We're glad to know that everything is working fine now. We appreciate the time you took following the process and sharing what works for you. 
 

In case you need anything else, remember that we're just a post away 🙂
 

Cheers!