Help with disappearing downloads

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Help with disappearing downloads

Ioana
Visitor

 

Plan

Premium

Country

Uk

 

Device

(iPhone X)

Operating System

(iOS 12)

 

My Question or Issue

I'm on a road trip through Europe and downloaded a lot of songs on Spotify so that I don't have to stream from roaming mobile data. It worked fine for two weeks but today I woke up and all the songs I had don't appear as downloaded anymore. I can see that spotify takes 25GB of space so the music has to be somewhere. 

I have been offline for the past two or three weeks. I restarted my phone before observing the issue, don't know if it's related. 

I don't see any filters enabled, I made sure I'm logged in with the correct account. Don't know what else to do. 

Please help, I don't want to listen to radio for the next two weeks. 

1 Reply

Re: Help with disappearing downloads

Rock Star 22
Rock Star 22

Hey @Ioana, thanks for reaching out to the Community!

 

I'd recommend checking out this support article > Downloads unexpectedly removed section for what to do next.

 

I hope this helps :)

Billy-JRock Star 22
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