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I can't find anymore my albums

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I can't find anymore my albums

Avatar of Martakappanera
Newbie
2019-02-16 02:46 PM

 

Plan

Free

Country

 Italy

Device

IPad Air

Operating System

IOS 11

 

My Question or Issue

 I can't find my albums and artists in the library.

Since yesterday Spotify shows that I only have 6 albums and 3 artist and I don't know how to recover my music. 

 

 

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Avatar of Billy-J
Spotify Star
Spotify Star
2019-02-16 06:36 PM

Hey @Martakappanera, and welcome to the community.

Hope you're doing great! 

 

Could you try doing a clean reinstall of the app? If that doesn't help, please send me a screenshot of the error messages being shown (if possible) and provide me the following info: 

  • Device name 
  • Operating system (exact)
  • App version 

Keep me posted 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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Marked as solution

Avatar of Billy-J
Spotify Star
Spotify Star
2019-02-16 06:36 PM

Hey @Martakappanera, and welcome to the community.

Hope you're doing great! 

 

Could you try doing a clean reinstall of the app? If that doesn't help, please send me a screenshot of the error messages being shown (if possible) and provide me the following info: 

  • Device name 
  • Operating system (exact)
  • App version 

Keep me posted 🙂 

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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