Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Spotify for iOS devices
As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...
Casual Listener
138382 Views
503 replies
108 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Since a few updates, I am experiencing the following behavior on Spotify on iOS, running on an iPhone 6S: 1. Go to a list of songs (my own Songs list for instance)2. Scroll down to show the filter text input area3. Click the area to type some text Ob...
Since a few updates, I am experiencing the following behavior on Spotify on iOS, running on an iPhone 6S: 1. Go to a list of songs (my own Songs list for instance) 2. Scroll down to show th...
Community Legend
982 Views
1 replies
0 likes
Hi,i notice that yesterday there’s been an update and now the behind the lyrics tab is shown below the cover of the song and even though I disabled it, doesn’t make any difference. The option to disable it now is pointless. I would like know how to h...
Hi, i notice that yesterday there’s been an update and now the behind the lyrics tab is shown below the cover of the song and even though I disabled it, doesn’t make any difference. The option to di...
Roadie
607 Views
3 replies
0 likes
PlanPremiumCountry USADeviceiPhone 8Operating SystemiOS 12.1.3 My Question or IssueI’m trying to connect my Bumble profile with my Spotify. Both accounts are linked to Facebook and I connected my instagram account no problem, but when I try to connec...
Plan Premium Country USA Device iPhone 8 Operating System iOS 12.1.3 My Question or Issue I’m trying to connect my Bumble profile with my Spotify. Both accounts are linked to F...
Newbie
15216 Views
1 replies
9 likes
I have no option to start a new post, so posting a comment here insteadThis is regarding the new mobile app update you guys pushed to iOS yesterday, spotify kept crashing for atleast 45 minutes, thought my phone was bust but it was the latest update'...
I have no option to start a new post, so posting a comment here instead This is regarding the new mobile app update you guys pushed to iOS yesterday, spotify kept crashing for atleast 45 minutes, th...
557 Views
0 replies
0 likes
PlanFree/PremiumCountryUnited StatesDeviceiPhone 5sOperating SystemiOS 12.1 My Question or Issue:I am no longer able to save individual songs. Previously, when I would click on a song, I would have a plus sign and an option to save the song. Now when...
Plan Free/Premium Country United States Device iPhone 5s Operating System iOS 12.1 My Question or Issue: I am no longer able to save individual songs. Previously, when I would click ...
Roadie
458 Views
1 replies
0 likes
premiumspain Device(iPhone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
premium spain Device (iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Community Legend
367 Views
1 replies
0 likes
When I try to play certain songs on Spotify they just never seem to work... if they are in a playlist they just get skipped automatically. An example of this is ‘I fall apart by Post Malone’ this song never seems to work. Ive tried deleting the app, ...
When I try to play certain songs on Spotify they just never seem to work... if they are in a playlist they just get skipped automatically. An example of this is ‘I fall apart by Post Malone’ this son...
335 Views
0 replies
0 likes
My Question or IssueI just want to be able to rearrange/move around my playlist so for example an old playlist that is far down I want to be able to move up!
My Question or Issue I just want to be able to rearrange/move around my playlist so for example an old playlist that is far down I want to be able to move up!
287 Views
0 replies
0 likes
PlanPremiumCountry SwedenDeviceIphone 7Operating SystemiOS 10 My Question or Issue I think that it would be a smart thing to be able to sort songs by category in a Playlists by writing for exemple Favourites when you edit a playlist and then adding i...
Plan Premium Country Sweden Device Iphone 7 Operating System iOS 10 My Question or Issue I think that it would be a smart thing to be able to sort songs by category  ...
1065 Views
0 replies
2 likes
PremiumUSA DeviceiPhoneOperating SystemiOS My Question or IssueRepeat playlist and repeat song buttons are gone only the shuffle button appears on my IOS device.
Premium USA Device iPhone Operating System iOS My Question or Issue Repeat playlist and repeat song buttons are gone only the shuffle button appears on my IOS dev...
Newbie
9955 Views
5 replies
1 likes
PlanPremium Country USDeviceIphone 6Operating System(iOS 12.1.2 My Question or Issue Battery usage at 47%. Deleted and readded. Rebooted. Nothing helps. If I turn on Spotify, the battery immediately drops.
Plan Premium Country US Device Iphone 6 Operating System (iOS 12.1.2 My Question or Issue Battery usage at 47%. Deleted and readded. Rebooted. Nothing h...
Casual Listener
570 Views
2 replies
0 likes
PlanPremium V 8.4.92.1055Country Device iPhone 7+ Model MN692LL/AOperating SystemIOS 12.1.4 No Jb I do want to start of by saying that this only happens with one song only as far as I see but I hope its only to me and not everyone else. Song name: Fa...
Plan Premium V 8.4.92.1055 Country Device iPhone 7+ Model MN692LL/A Operating System IOS 12.1.4 No Jb I do want to start of by saying that this only happens with one song only...
Community Legend
324 Views
1 replies
0 likes
PlanFree CountryAustralia DeviceIphone XS 256GB Operating SystemiOS 12.0.1 My Question or IssueFor many times when I’m not listening to Spotify then I want to, I return to the app and it is completely frozen. It does show the ui, though. I tap the pl...
Plan Free Country Australia Device Iphone XS 256GB Operating System iOS 12.0.1 My Question or Issue For many times when I’m not listening to Spotify then I wa...
Community Legend
563 Views
5 replies
0 likes
PlanPremiumCountryUSA Device(iPhone 8 plusOperating System(iOS 12.4.1 My Question or Issue I have a problem that just started about 2 weeks ago. I have a Kenwood ddx595 radio in my car I use spotify with and it worked great up until a couple weeks ag...
Plan Premium Country USA Device (iPhone 8 plus Operating System (iOS 12.4.1 My Question or Issue I have a problem that just started about 2 weeks ago. I have a Kenwood ...
411 Views
0 replies
0 likes
PlanPremiumCountry CanadaDeviceiPhone 6sOperating SystemiOS 12.1.3Spotify Version8.4.92.1055 My Question or Issue What is this nonsense? You MUST fix your playlist privacy immediately!!! I have a private playlist I use to keep track of all the songs ...
Plan Premium Country Canada Device iPhone 6s Operating System iOS 12.1.3 Spotify Version 8.4.92.1055 My Question or Issue What is this nonsense? You MUST fix your playl...
528 Views
0 replies
0 likes
I’ve noticed a few songs on my playlist that I’ve saved/downloaded that are no longer playable anymore. I didn’t think to much of it but one song in particular I’m pretty **bleep** off about. Yuso (by Kid Ink) is still playable on Spotify but the exp...
I’ve noticed a few songs on my playlist that I’ve saved/downloaded that are no longer playable anymore. I didn’t think to much of it but one song in particular I’m pretty **bleep** off about. Yuso (b...
Casual Listener
633 Views
2 replies
0 likes
PlanPremiumCountryUSADeviceiPhone XOperating SystemiOS 12.1 My Question or Issue Re: this thread: https://community.spotify.com/t5/iOS-iPhone-iPad/Shuffle-and-Repeat-not-working/m-p/4438756 Shuffle was broken for a while, then an update fixed it. Now...
Plan Premium Country USA Device iPhone X Operating System iOS 12.1 My Question or Issue Re: this thread: https://community.spotify.com/t5/iOS-iPhone-iPad/Shuffle...
Newbie
2233 Views
2 replies
7 likes
For 2-3 playlists, when i add some new tracks to the playlist and go offline, i can’t find the new songs.Online Offline PlanPremiumCountry TurkeyDeviceiPhone 7Operating SystemiOS 12.1.2
For 2-3 playlists, when i add some new tracks to the playlist and go offline, i can’t find the new songs. Online Offline Plan Premium Country Turkey...
Community Legend
439 Views
1 replies
0 likes
PlanPremiumCountry GermanyDevice(iPhone Operating System(iOS 10) My Question or IssueHi Community!Whenever I pick a song for "Go to Station" there are no "Like" or "Dislike" buttons anymore. It seems as if they have disappeared after a recent update ...
Plan Premium Country Germany Device (iPhone 😎 Operating System (iOS 10) My Question or Issue Hi Community! Whenever I pick a song for "Go to Station" there are no "Like" or "...
Community Legend
2049 Views
1 replies
5 likes
PlanPremiumCountry UsaDevice(iPhone Operating System(iOS 12) My Question or IssueI have big shuttering/choppy/ skips Bluetooth problems in my car. I have tried everything from resetting the Bluetooth in my car. From reinstalling the app and clearing ...
Plan Premium Country Usa Device (iPhone 😎 Operating System (iOS 12) My Question or Issue I have big shuttering/choppy/ skips Bluetooth problems in my ca...
405 Views
0 replies
0 likes
