I have premium but it only lets me shuffle!

[Sinead_1990]

Hi, I have spotify premium (I pay 9.99/month) and it's worked no problem for the last few moths, but today it's not been letting me pick songs on demand- it just lets me shuffle only! I've uninstalled and reinstalled the app, and my payments are up to date so I'm not sure why this has happened, please help!
Sinead xx

[DasPeter · Accepted solution]

Hello!

Recently people have been having problems with their subscriptions.

The only way yet discovered to fix these account problems is to cancel their subscription here, wait a few minutes and then re-subscribe Spotify.

That should fix the problem.

Hope this helps! ♫

[MattSuda]

@Sinead_1990 

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

[Sinead_1990]

Thank you both for getting back to me I will try your suggestions and see how I get on 🙂
Sinead x x

[MattSuda]

I just got word that Spotify is looking into this problem and they are working on a fix.

Hopefully you'll be back with your music soon! 

[arusse23]

I have been suffering with this problem also. My premium service doesnt work on my iPhone, I have reinstalled the app and signed back in with no success. Gettiing fed up with this now, paying for a service that I cannot use.

[MattSuda]

Spotify is aware of this problem and are working on a fix.

[Sinead_1990 · Accepted solution]

Thank you all for your help the problem is all sorted now! xx

[Sean_vanhorn]

If I cancel my subscription, then re subscribe will I be charged again for this month of service?