I'm a premium user. But I still get ads?

[#1]

I am a confirmed premium user but I'm still getting ads.

[#2]

Hey there!

While Spotify doesn’t play ads that interrupt the music listening experience of Premium subscribers, some podcasts may include advertising, host-read endorsements, or sponsorship messages.

Can you confirm for us if you're getting ads in podcasts or in music?

If you hear ad breaks in your playlists, this would not be expected and we'll try our best to solve it. We'd recommend starting by  logging out > restarting your device > logging back in to sync up your subscription status with your device.

You might also be logging in to a free account instead. This article will help you locate your Premium account.

Keep us in the loop here!

[Dward759]

Hey…

I have a premium account and still get ads on my iPhone. I only use Spotify on my phone. The phone app states I’m using Spotify free…but online Ive verified im a premium user. I’ve logged off, turned my phone off/on and logged in multiple times without success. Any suggestions??

[Corri]

If I am paying for premium, why am I getting commercials

[tma1992]

Hiya - my husband is having the same problem with audio ads after every 3 songs. He received confirmation and his profile is up to date as a premium family member 

[txanimals]

I am a Premium member of a Duo account. My partner does not get ads, but every time I select music for the first time every day I immediately get the audio & video ads that I used to get on the free account. Today I am getting an ad for a movie that on Peacock. I have checked my account on the computer and confirmed I am a Premium member. I have deleted and reinstalled the app, and I have shut down my phone and turned it back on. If I log into my account on the computer and select music, I do not get ads. It sounds like a lot of other people are having a similar problem. What is the fix?

[Bruce0152]

I get ads only on music

[trilliance]

Getting rid of ads was the main reason I decided to try Premium.  I'll be using a different service.

[mik3123]

I have been trying to figure out how to make Spotify add free but the commercials keep playing. I’m probably paying for 2 or three accounts now

[MarcoMtz1]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I did subscribe for Family Premium, but still I'm hearing advertisement

[#11]

I had paid for premium and I'm still getting commercials why

[#12]

I don’t want adds

[Rmbdawun]

Same thing. Ads play while listening to playlist. 

[#14]

paying for premium but not getting that service.I am getting ads

[trilliance]

wonder why so many people saying this.  and how many don't and just unsub.

[angelberardi]

I am a confirmed premium user but I'm still getting ads.I have a Premiu Family acct and I am constant getting adds between podcast  and music

Can you please advise?

Thanks

Angel

[Toni57]

Getting ads in my music I haven’t listened to any podcast 

[Toni57]

I upgraded to premium and still getting basic ?? 

[Rmbdawun]

Support said uninstall and reinstall, but I’m still getting ads when listening to me playlist. 

[Dimart]

Hi, i am still getting ads in premium

i am using spotify for bedtime stories for my child and all of a suden an ad is playing and waking my child up 😱

other features seem to work though

[Geckiedo]

This is clearly a long con, seems like they enabling it for revenue and then simply disabling it when people complain. There is no way that this has been an issue since 2022. 

I have this problem as well as if it doesnt end I'll simply end my sub and recommend the same to all my contacts. 

There is no way they haven't found a solution if they've been receiving complaints for 2 years.... 

[#22]

Como resolver essa situação? Não tem como se comunicar com vcs