Help Wizard

Step 1


IOS App is not working on any device

IOS App is not working on any device







Iphone 11 Pro Max + IPad Pro 12.9 

Operating System

IOS 13 and IPadOS 13


My Question or Issue

My Spotify Apps are not opening on Ipad and Iphone since two hours now. I can open the app without any error in Flight mode but whenever I turn on WIFI the app crashes. I reinstalled the Apps and I reset my network settings without anythings had changed 

2 Replies

I have the same problem, the app crashes as soon as it opens on my iPhone X. This only started today 10/07. Any help is appreciated

Hey there @maxpos and @Fraserhkb


Thanks for reaching out to us about this - we'll be glad to help you out here.

If the Spotify app crashes when you try to open it on any iOS device you might be experiencing an issue that we're currently investigating. 


Check out this Ongoing Issue and add your vote to it by clicking on the +VOTE button. Make sure you follow the steps provided under Status Update as well. 


It'll also be useful to Subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this.


Hope this helps. Let us know if you have any more questions. 

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