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IOS app crashing when adding songs to playlists

IOS app crashing when adding songs to playlists

IOS app, premium plan.
Country: US
Device: Iphone XR, software version 14.4

My Question or Issue: My issue happens whenever I go to add a song to any of my playlists through the "add songs" button that shows up when I click on any of my playlists. I swipe until I get to my "liked songs" whenever I click on songs (depends on the song, it's random) and the app just closes itself. The rest of the app seems functioning like normal, it's just when I try to add songs from the "add songs" tab that shows up on playlists. TO NOTE: I did do a clean reinstall of the app, I followed the instructions from Spotify's own website. I would like to see if anybody else is having this issue or if there's a solution, it's pretty annoying!

 

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1 Reply

Hey there @Adri3nn3,


Thank you for your post here in the Community and for letting us know what you've done so far.

 

Can you try the following:

  • Soft reset of the device
  • Ensure device has enough storage space

If that doesn't do the trick, can you log in on the device with another account - such as a friend's or a family member's to see if the issue persist?

 

We'll keep an eye out for your reply.

 

Take care!

JeremyModerator
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