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Inbox isn't updating & I can't always share

Inbox isn't updating & I can't always share

I'm not sure if these two are related, but I'm experiencing two problems:

 

When a friend sends a song to my Inbox, it doesn't show up in my inbox at all on my iPhone. It does, however, show up when I'm logged into Spotify on my Mac. I can send things to his inbox and he gets them fine, but my Inbox isn't showing any updates since 2012 and he's sent me a few songs this past week.

 

Also, I'm having problems sharing certain songs. This is an intermittent problem, but I'd say 50% of the time I share a song, it doesn't come up in my Activity feed. I've tried it on my iPhone and on my Mac, and the problem happens on both.

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3 Replies

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

MattSudaSpotify Star
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That is very useful! Thanks, Matt!

You're welcome! Hopefully support can help

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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