Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 47907 Views
  • 15 replies
  • 36 likes
  • 47907 Views
  • 15 replies
  • 36 likes

Solved!! Spotify on iOS 2.3.0 "skipping" during playback

Ever since update to 2.3.0 I seem to have a nostalgiac mode enabled which emulates scratched CDs from my youth by 'skipping' during portions of songs that are playing. Sometimes it's a momentary pause, other times it will play the same second of a so...

  • Casual Listener
  • Ever since update to 2.3.0 I seem to have a nostalgiac mode enabled which emulates scratched CDs from my youth by 'skipping' during portions of songs that are playing. Sometimes it's a momentary paus...
  • jared_marsau
  • Casual Listener
  • 661 Views
  • 2 replies
  • 0 likes
  • 661 Views
  • 2 replies
  • 0 likes

iPhone 6 battery with Spotify

I'm looking to purchase and iPhone 6 and battery life is really important to me. The phone seems to have a good battery, but I'm concerned that spotify will drain the battery quickly if I use it often. I have premium and I've read about people having...

  • Newbie
  • I'm looking to purchase and iPhone 6 and battery life is really important to me. The phone seems to have a good battery, but I'm concerned that spotify will drain the battery quickly if I use it ofte...
  • elovasz
  • Casual Listener
  • 1023 Views
  • 1 replies
  • 0 likes
  • 1023 Views
  • 1 replies
  • 0 likes

Solved!! I randomly started controlling a stranger's phone (and vice versa) and now my songs are gone.

Yesterday, I was out driving in my car and listening to Spotify while streaming. I was not on WiFi, nor was I connected to any Bluetooth device. While I was driving, the song I was listening to suddenly switched to something different that I'd never ...

  • Newbie
  • Yesterday, I was out driving in my car and listening to Spotify while streaming.  I was not on WiFi, nor was I connected to any Bluetooth device.  While I was driving, the song I was listen...
  • MattSuda
  • Spotify Star
  • 1408 Views
  • 1 replies
  • 0 likes
  • 1408 Views
  • 1 replies
  • 0 likes

Solved!! Not able to sync songs for offline playlist(s) Iphone 4s, latest install, latest updates for iOS.

As the subject states; I cant properly sync my songs on my iphone. It s EXTREMELY slow. Ive been looking arond the iOS Forums for solutions, and I've tried most of it, and nothing works. Also, spotify won't let me sync more than 19 songs at a time, b...

  • Casual Listener
  • As the subject states; I cant properly sync my songs on my iphone. It s EXTREMELY slow. Ive been looking arond the iOS Forums for solutions, and I've tried most of it, and nothing works.   A...
  • teamcooperuk
  • Regular
  • 39444 Views
  • 104 replies
  • 3 likes
  • 39444 Views
  • 104 replies
  • 3 likes

Computer won't detect iOS device for sync

Hi everybody! Last year I bought an iPhone 5S and installed the iOS app, but until today I couldn't make it to appear in the "Devices" section of the computer program for synchronizing local files (I have Windows 7 x64 and a premium account). I have ...

  • Newbie
  • Hi everybody! Last year I bought an iPhone 5S and installed the iOS app, but until today I couldn't make it to appear in the "Devices" section of the computer program for synchronizing local fil...
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

Random Songs Won't sync

Help! I had to reinstall Spotify and now random songs on albums won't sync and prevent the rest of the album syncing (as in the picture - Wagon Wheel) What do i do? There is no arrow next to it which I goess is the problem but no idea why!

IMG_4277.PNG
  • Newbie
  • Help! I had to reinstall Spotify and now random songs on albums won't sync and prevent the rest of the album syncing (as in the picture - Wagon Wheel) What do i do? There is no arrow next to it which...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Solved!! Playlists disappeared from 'my music' in iOS

- I am not able to access my playlists on the iOS app via 'my music' - although they can still be accessed from my account > public playlists - Furthermore, the music stops after 1 minute or so, although the timer is still going. Please help thnks

  • Music Fan
  • - I am not able to access my playlists on the iOS app via 'my music' - although they can still be accessed from my account > public playlists  - Furthermore, the music stops after 1 m...
  • MattSuda
  • Spotify Star
  • 527 Views
  • 5 replies
  • 0 likes
  • 527 Views
  • 5 replies
  • 0 likes

listening to music via spotify

I am in my 60's, not very computer savy, and have just found Spotiy and intend to download music so I can listen to it via my laptop and a wireless speaker. I need to know that if I am on line the whole time (assume I will need to be)and have 40 GB's...

  • Casual Listener
  • I am in my 60's, not very computer savy, and have just found Spotiy and intend to download music so I can listen to it via my laptop and a wireless speaker.  I need to know that if I  ...
  • wendybross
  • Casual Listener
  • 242 Views
  • 2 replies
  • 0 likes
  • 242 Views
  • 2 replies
  • 0 likes

Song unavailable

I have a song on my iTunes on my computer and have loaded it onto Spotify and everything works and plays just like it should. I also have put that song on iTunes onto my iPhone. I have the song on two playlists on my Spotify account and those playlis...

  • Newbie
  • I have a song on my iTunes on my computer and have loaded it onto Spotify and everything works and plays just like it should. I also have put that song on iTunes onto my iPhone. I have the song on tw...
  • travs
  • Regular
  • 475 Views
  • 1 replies
  • 0 likes
  • 475 Views
  • 1 replies
  • 0 likes

Bad sound in car

Hi, I'm using Spotify (premium) in my car, connecting with the lighning port to a Yatour iphone-kit system which I added to the simple build in radio of my car. The sound when using iTunes, TuneIn or another sound app is perfect. When using Spotify t...

  • Newbie
  • Hi,   I'm using Spotify (premium) in my car, connecting with the lighning port to a Yatour iphone-kit system which I added to the simple build in radio of my car. The sound when using iTunes...
  • 677 Views
  • 0 replies
  • 1 likes
  • 677 Views
  • 0 replies
  • 1 likes

Solved!! iPod Classic causing Spotify to crash

I've been syncing my 80gb iPod Classic through Spotify for months already, but i decided to redo all of my playlists (local music only) and figured that factory resetting my iPod would be best in order to make sure there wouldn't be any problems with...

  • Music Fan
  • I've been syncing my 80gb iPod Classic through Spotify for months already, but i decided to redo all of my playlists (local music only) and figured that factory resetting my iPod would be best in ord...
  • GrizzlyBear
  • Newbie
  • 7862 Views
  • 68 replies
  • 1 likes
  • 7862 Views
  • 68 replies
  • 1 likes

iOS-Spotify premium app for free users

Hi, I am going to develop an iOS Spotify app for my Master's project. As a student developer in the Netherlands, I understand that there is no student discount available (yet) for Dutch students. In any case, here's my question: - If I develop an iOS...

  • Visitor
  • Hi,   I am going to develop an iOS Spotify app for my Master's project. As a student developer in the Netherlands, I understand that there is no student discount available (yet) for Dutch st...
  • 382 Views
  • 0 replies
  • 0 likes
  • 382 Views
  • 0 replies
  • 0 likes

How to prevent automatic playback switching from laptop Spotify player to my iPhone and back

Usually, when i'm in the office i have spotify playing on my laptop, but when i leave my working place and walk out i turn music on my iPhone and play music there. The proble is that i listen different music on laptop and iphone. Laptop - it's more l...

  • Newbie
  • Usually, when i'm in the office i have spotify playing on my laptop, but when i leave my working place and walk out i turn music on my iPhone and play music there. The proble is that i listen differe...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

Solved!! Is there a quick method to going offline/online?

i.e. other than going to setttings >playback>offline mode. Thanksfor any help you may be able to provide.

  • Casual Listener
  • i.e. other than going to setttings >playback>offline mode.    Thanksfor any help you may be able to provide.
  • MattSuda
  • Spotify Star
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

playlist problems

I have had spotify premium for almost a year now and have never had problems until lately when I try and sync my iphone with my account to update my playlists it says I dont have any playlists and there is nothing to sync but on my computer the playl...

  • Casual Listener
  • I have had spotify premium for almost a year now and have never had problems until lately   when I try and sync my iphone with my account to update my playlists it says I dont have any playl...
  • MattSuda
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Stuck on "waiting"

My iPhone spotify app is stuck on "waiting" and I cannot access my music it has been like this for days and I have tried restarting it but no results.

  • Casual Listener
  • My iPhone spotify app is stuck on "waiting" and I cannot access my music it has been like this for days and I have tried restarting it but no results.
  • MattSuda
  • Spotify Star
  • 3762 Views
  • 6 replies
  • 1 likes
  • 3762 Views
  • 6 replies
  • 1 likes

Facebook friends not visable

My account is linked to Facebook. It says that you can track your Facebook friends on Spotify, but I can only see about six (instead of ± 200) Even when I type their facebook name in the 'search', there is NO result. I am sure they have spotify. They...

  • Regular
  • My account is linked to Facebook. It says that you can track your Facebook friends on Spotify, but I can only see about six (instead of ± 200) Even when I ...
  • MattSuda
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Spotify Application Sitting in "Waiiting" status

I am on iOS7 with an iphone 5. As of yesterday, my spotify application quit working. It now just says "waiting" underneat the application. I can't launch it or remove it. I have tried rebooting several times with no luck. Please advise.

  • Regular
  • I am on iOS7 with an iphone 5. As of yesterday, my spotify application quit working. It now just says "waiting" underneat the application. I can't launch it or remove it. I have tried rebooting sever...
  • armoses
  • Regular
  • 388 Views
  • 3 replies
  • 0 likes
  • 388 Views
  • 3 replies
  • 0 likes

Spotify can't play songs or tracks are skipping when played

I'm a premium user who streams on an Iphone 5s. For the past two weeks, every time I try to play a song, the track skips forward and backward as if it's a CD that is skipping. It's almost impossible to use the app or listen to any music. At times, th...

  • Newbie
  • I'm a premium user who streams on an Iphone 5s. For the past two weeks, every time I try to play a song, the track skips forward and backward as if it's a CD that is skipping. It's almost impossibl...
  • Grace
  • Spotify
  • 888 Views
  • 3 replies
  • 0 likes
  • 888 Views
  • 3 replies
  • 0 likes

Solved!! Can't turn off "Facebook - Show Activity"

I'm unable to turn off Facebook - Show Activity under the Social menu. I don't want to share what I listen to on Facebook. For now, I'm just using the Private Session mode. I wonder if this is a bug. Anyone having this issue too? I'm using version 2....

  • Casual Listener
  • I'm unable to turn off Facebook - Show Activity under the Social menu. I don't want to share what I listen to on Facebook. For now, I'm just using the Private Session mode. I wonder if this is a bug....
  • MattSuda
  • Spotify Star
  • 750 Views
  • 3 replies
  • 1 likes
  • 750 Views
  • 3 replies
  • 1 likes