Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70736 Views
  • 16 replies
  • 37 likes
  • 70736 Views
  • 16 replies
  • 37 likes

Disappearing saved music and downloads

Hello! I am new to Spotify and I am a premium subscriber. For the first week everything worked fine. Now every album or song that I save disappears from my music after about 10 minutes even if I save it for offline listening. I figured out that if I ...

  • Roadie
  • Hello!  I am new to Spotify and I am a premium subscriber.  For the first week everything worked fine.  Now every album or song that I save disappears from my music after about 10 minu...
  • mendomaid
  • Roadie
  • 714 Views
  • 11 replies
  • 0 likes
  • 714 Views
  • 11 replies
  • 0 likes

Just how big does the iOS app cache get?

Hello, the cache used to max out for me at 1gb (maybe about a year ago). Every now and then it would need to be deleted to get all the space back, but it was ok. Now I have a 6 plus 128GB. I have never saved a single track for offline playback on thi...

  • Newbie
  • Hello, the cache used to max out for me at 1gb (maybe about a year ago). Every now and then it would need to be deleted to get all the space back, but it was ok. Now I have a 6 plus 128GB. I have n...
  • 348 Views
  • 0 replies
  • 0 likes
  • 348 Views
  • 0 replies
  • 0 likes

Playlist disappeared and songs stop in tje middle

I need your help. This morning, from one minute to another, my playlist dissappeared from the application in my iPhone. Also, the songs stop in the middle, and I can't restart them, I have to jump to the next, which also stop after some seconds. They...

  • Newbie
  • I need your help. This morning, from one minute to another, my playlist dissappeared from the application in my iPhone. Also, the songs stop in the middle, and I can't restart them, I have to jump ...
  • MattSuda
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Offline on Multiple Devices

New to Spotify. If I suscribe to Premium I see I can download playlists and can use multiple devices. So my question is this -- can I sync different playlists to my iPhone than I do to my iPad? Or once I sync does it send everything to each device?

  • Newbie
  • New to Spotify.  If I suscribe to Premium I see I can download playlists and can use multiple devices.  So my question is this -- can I sync different playlists to my iPhone than I do to my...
  • MattSuda
  • Spotify Star
  • 10695 Views
  • 2 replies
  • 0 likes
  • 10695 Views
  • 2 replies
  • 0 likes

issues saving new music to spotify on iphone

Hey everyone, Just wondering if it is just me that has this issue. From about 2 weeks back every album or song i save on spotify saves for the little while I have it open. After I close it and come back to it the albums or songs disappear. I tried re...

  • Newbie
  • Hey everyone,   Just wondering if it is just me that has this issue. From about 2 weeks back every album or song i save on spotify saves for the little while I have it open. After I close it...
  • MattSuda
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Sincronizar musicas

I will speak in portuguese ok? Nao consigo sincronizar minhas musicas para offline,tenho a conta premium e um tempo atras ainda conseguia mais agora nao esta dando mais,oProblemaé q nao atualizei meu iphone para ios8?

  • Casual Listener
  • I will speak in portuguese ok? Nao consigo sincronizar minhas musicas para offline,tenho a conta premium e um tempo atras ainda conseguia mais agora nao esta dando mais,o Problemaé q nao atualizei m...
  • OviiiOne
  • Community Legend
  • 455 Views
  • 3 replies
  • 0 likes
  • 455 Views
  • 3 replies
  • 0 likes

Why does Spotify automatically change playlists after commercials?

I'll be listening to one of my playlists, a couple of commercials will play, and then one of Spotify's curated playlists will start playing. It's NOT music I want to be listening to. It's especially frustrating when I'm working out. The last thing I ...

  • Visitor
  • I'll be listening to one of my playlists, a couple of commercials will play, and then one of Spotify's curated playlists will start playing. It's NOT music I want to be listening to. It's especially ...
  • Drummerz
  • Casual Listener
  • 598 Views
  • 2 replies
  • 0 likes
  • 598 Views
  • 2 replies
  • 0 likes

Solved!! Spotify stuck on lock screen (iPhone 6/iOS 8.1.3)

Hi all, first time poster, long time Spotifyer. So I came across an issue with the Spotify app on my iPhone 6 running 8.1.3 where if I remove the earphones or pause the music at the lock screen or even in the app itself, that it will stay on the lock...

  • Casual Listener
  • Hi all, first time poster, long time Spotifyer. So I came across an issue with the Spotify app on my iPhone 6 running 8.1.3 where if I remove the earphones or pause the music at the lock screen ...
  • ToolboxT
  • Roadie
  • 7832 Views
  • 4 replies
  • 0 likes
  • 7832 Views
  • 4 replies
  • 0 likes

Spotify Playing but no sound

I'm using the latest version of Spotify on the latest iOS update for my iphone 4. When I select a track it plays fine, but chances are the next track that comes on will play with no volume. If it's not the second track it's only a matter of time befo...

  • Casual Listener
  • I'm using the latest version of Spotify on the latest iOS update for my iphone 4.   When I select a track it plays fine, but chances are the next track that comes on will play with no volume...
  • Blackmage2v
  • Casual Listener
  • 3980 Views
  • 13 replies
  • 1 likes
  • 3980 Views
  • 13 replies
  • 1 likes

Can't find local files

I have sent some music to my iPhone, and the phone is regognizing it - bur Spotify isn't. Spotify says that I have no local files, though the phone can play it. How do I make Spotify recognize my locla files?

  • Newbie
  • I have sent some music to my iPhone, and the phone is regognizing it - bur Spotify isn't. Spotify says that I have no local files, though the phone can play it. How do I make Spotify recognize my loc...
  • 305 Views
  • 0 replies
  • 0 likes
  • 305 Views
  • 0 replies
  • 0 likes

Spotify does not Recognize my device - iPhone 5

Spotify does not seem to recognize my device at all. I am on a university wifi so that may be the issue? What I have tried: My firewall accepts spotify Using hotspot using ifunbox to just stick the files in re-install both spotify on my mac and on my...

  • Casual Listener
  • Spotify does not seem to recognize my device at all. I am on a university wifi so that may be the issue?   What I have tried: My firewall accepts spotify Using hotspot using ifunbox ...
  • MattSuda
  • Spotify Star
  • 347 Views
  • 3 replies
  • 0 likes
  • 347 Views
  • 3 replies
  • 0 likes

How the hell do you get Spotify to play on your desktop again?

I never can remember which is which "play here or continue" (they really should replace continue with the word desktop) and I clicked the wrong one now I cant get my desktop Spotify to play with sound. Ive turned off the app on my Iphone and closed a...

  • Roadie
  • I never can remember which is which "play here or continue" (they really should replace continue with the word desktop) and I clicked the wrong one now I cant get my desktop Spotify to play...
  • 355 Views
  • 0 replies
  • 0 likes
  • 355 Views
  • 0 replies
  • 0 likes

Playlist Folder Structure Corrupted

My folder structure seems to have been corrupted. I'm hoping that it's possible to restore this structure to an arbitrary earlier point in time (Say, Feb 7, 2015) Symptom 1: My folder organization structure has recently become inconsistent between de...

  • Casual Listener
  • My folder structure seems to have been corrupted. I'm hoping that it's possible to restore this structure to an arbitrary earlier point in time (Say, Feb 7, 2015)   Symptom 1: My folder orga...
  • MattSuda
  • Spotify Star
  • 492 Views
  • 2 replies
  • 0 likes
  • 492 Views
  • 2 replies
  • 0 likes

Problems with the save system

Ever since I updated the Spotify app on my iPhone I've had this problem: new albums I've saved to my music after the update won't stay saved - whenever the app closes any new music I've saved is no longer in my music. This also results in music I had...

  • Casual Listener
  • Ever since I updated the Spotify app on my iPhone I've had this problem: new albums I've saved to my music after the update won't stay saved - whenever the app closes any new music I've saved is no l...
  • MattSuda
  • Spotify Star
  • 508 Views
  • 5 replies
  • 0 likes
  • 508 Views
  • 5 replies
  • 0 likes

Streaming with Wifi and data connection

Hello My wifi keeps dropping out whilst listening and then it uses all my 3G data up. Is there a setting I can change so it'll only stream on Wifi? Something similar to the option on Facebook to not autoload videos. Thanks in advance for any help Gle...

  • Newbie
  • Hello   My wifi keeps dropping out whilst listening and then it uses all my 3G data up. Is there a setting I can change so it'll only stream on Wifi? Something similar to the option on Faceb...
  • MattSuda
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Solved!! Can I see friends activity on iPhone app?

Hi thereIs there anyway to see what friends activity is through the iPhone app?Thanks

  • Newbie
  • Hi there Is there anyway to see what friends activity is through the iPhone app? Thanks
  • MattSuda
  • Spotify Star
  • 43858 Views
  • 1 replies
  • 0 likes
  • 43858 Views
  • 1 replies
  • 0 likes

App causing iPhone to have issues

I really don't know how else to describe this problem. For the past few days, using Spotify on my iPhone will launch other apps, Siri, pause randomly and start playing again, and sometimes skip forward though songs and even albums. Sometimes music co...

  • Casual Listener
  • I really don't know how else to describe this problem. For the past few days, using Spotify on my iPhone will launch other apps, Siri, pause randomly and start playing again, and sometimes skip forwa...
  • ToolboxT
  • Roadie
  • 385 Views
  • 2 replies
  • 0 likes
  • 385 Views
  • 2 replies
  • 0 likes

iPhone 6 8.1.3 sync local files

Hi, I haven't been able to sync my local files to my iPhone 6 anymore. A few months ago it was still possible, now not anymore. The laptop and iphone is connected to the same wifi and I've tried to use a cable, but nothing shows up in "Devices". How ...

  • Casual Listener
  • Hi,   I haven't been able to sync my local files to my iPhone 6 anymore. A few months ago it was still possible, now not anymore.   The laptop and iphone is connected to the same wi...
  • ToolboxT
  • Roadie
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! Offline mode and cellular Data

If I turn off my my cellular data, and/or put my iphone in airplane mode, can I still listen to spotify in offline mode? If I listen offline internationally would this cause any roaming charges?

  • Newbie
  • If I turn off my my cellular data, and/or put my iphone in airplane mode, can I still listen to spotify in offline mode? If I listen offline internationally would this cause any roaming charges?
  • OviiiOne
  • Community Legend
  • 2596 Views
  • 2 replies
  • 0 likes
  • 2596 Views
  • 2 replies
  • 0 likes

iOS not sending track info to car stereo via Bluetooth

I have a Kenwood car stereo and a new iPhone 6. I get a great bluetooth connection with running Spotify; however, no track information is displayed on the radio and I cannot move back and forth between songs. The odd thing is I think I had the same i...

  • Regular
  • I have a Kenwood car stereo and a new iPhone 6. I get a great bluetooth connection with running Spotify; however, no track information is displayed on the radio and I cannot move back and forth betwe...
  • 569 Views
  • 0 replies
  • 0 likes
  • 569 Views
  • 0 replies
  • 0 likes