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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 70092 Views
  • 16 replies
  • 37 likes
  • 70092 Views
  • 16 replies
  • 37 likes

Local files suddenly unsync (repeated times), when I try to sync, Spotify goes offline

I'm having so many problems since I've bought a premium account on Spotify it makes me sad and it makes me search for revies of different stream services. Right now, I'm trying to sync local files that I've already synced before (probably 4 times), a...

  • Music Fan
  • I'm having so many problems since I've bought a premium account on Spotify it makes me sad and it makes me search for revies of different stream services.   Right now, I'm trying to sync loc...
  • MattSuda
  • Spotify Star
  • 1079 Views
  • 3 replies
  • 0 likes
  • 1079 Views
  • 3 replies
  • 0 likes

Availability of songs for a specific country (My Immortal)

For some reason, my iPad is not able to access the studio version of Evanescence's album Fallen specifically Wake me up and My immortal. I have searched for a few solution but it said that it might not be able to play it in my country, the Philippine...

  • Newbie
  • For some reason, my iPad is not able to access the studio version of Evanescence's album Fallen specifically Wake me up and My immortal. I have searched for a few solution but it said that it might...
  • MattSuda
  • Spotify Star
  • 404 Views
  • 1 replies
  • 0 likes
  • 404 Views
  • 1 replies
  • 0 likes

How does Device Syncing Function

I've been trouble shooting the device syncing feature (specifcally between a MacBook and an iPhone and iPad) while on my university's network. They have a very tight and secure wireless system in place, that does not allow blanket UPnP, open ports, e...

  • Newbie
  • I've been trouble shooting the device syncing feature (specifcally between a MacBook and an iPhone and iPad) while on my university's network. They have a very tight and secure wireless system in pla...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Spotify not recognizing iPhone 6 under devices

I recently upgraded from an iPhone 4 to an iPhone 6. All is well and good until I noticed that my new iPhone 6 can't play local files anymore (I am a Premium user). Spotify also isn't listing my phone under "Devices" which means I can't even sync it....

  • Newbie
  • I recently upgraded from an iPhone 4 to an iPhone 6. All is well and good until I noticed that my new iPhone 6 can't play local files anymore (I am a Premium user). Spotify also isn't listing my phon...
  • 458 Views
  • 0 replies
  • 0 likes
  • 458 Views
  • 0 replies
  • 0 likes

Spotify will not play at all

I am hoping someone can help me. My Spotify was working fine a few days ago. Now, suddenly, it won't play music. I bring up a playlist, select a song and nothing happens. I can see the album cover, the artist's name, the name of the song, but the tim...

  • Newbie
  • I am hoping someone can help me.  My Spotify was working fine a few days ago.  Now, suddenly, it won't play music.  I bring up a playlist, select a song and nothing happens.  I ca...
  • MattSuda
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Spotify Connect don't find Bose Soundtouch on iOS

Hey. Sorry for my bad english, im german. I have a problem with my new soundtouch system. first it worked with spotify but we had problems with the internet radio. it stops after a few minutes. therefore we reseted the whole system and after that the...

  • Newbie
  • Hey. Sorry for my bad english, im german.   I have a problem with my new soundtouch system. first it worked with spotify but we had problems with the internet radio. it stops after a few min...
  • MattSuda
  • Spotify Star
  • 811 Views
  • 1 replies
  • 0 likes
  • Bose
    soundtouch
  • 811 Views
  • 1 replies
  • 0 likes

Resign after every update. All songs which contain certain characters don't work!

After every singe spotify update, I have to reinstal the app and then resync my entire music library to the app. This is because all songs which have certain special characters in the name do not sync after an update... or they just do not work. This...

  • Casual Listener
  • After every singe spotify update, I have to reinstal the app and then resync my entire music library to the app. This is because all songs which have certain special characters in the name do not syn...
  • MattSuda
  • Spotify Star
  • 394 Views
  • 3 replies
  • 0 likes
  • 394 Views
  • 3 replies
  • 0 likes

Tracks play 1 second and pause

No matter the track, wifi, LTE, on line or offline.... I hit play and i hear one note and pause.... I'm not previoewing just trying to play. I have updated OS and reinstalled. Any ideas? -J

  • Visitor
  • No matter the track, wifi, LTE, on line or offline....   I hit play and i hear one note and pause.... I'm not previoewing just trying to play.  I have updated OS and reinstalled.  ...
  • iBurnin
  • Music Fan
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Sync music

Please somebody can help me.spotfy dont sync music offline,i have 16gb in my phone and i tried a lot of times reinstalate the app but i couldnt solve the problem....sorry for my bad english,i'm brasilian and i cant write english very good ;/ help me ...

  • Casual Listener
  • Please somebody can help me.spotfy dont sync music offline,i have 16gb in my phone and i tried a lot of times reinstalate the app but i couldnt solve the problem....sorry for my bad english,i'm brasi...
  • iBurnin
  • Music Fan
  • 287 Views
  • 2 replies
  • 0 likes
  • 287 Views
  • 2 replies
  • 0 likes

Crackling noise during songs & use of equalizer

Hey,I can hear a bit of crackling noise when I listen to songs which occurs mainly when vocals or guitars reach a high pitch. Sometimes guitars sound distorted. I tried a re-install of the app already - to no avail. Songs are synced in "extreme" qual...

  • Casual Listener
  • Hey, I can hear a bit of crackling noise when I listen to songs which occurs mainly when vocals or guitars reach a high pitch. Sometimes guitars sound distorted. I tried a re-install of the app al...
  • Jannis777
  • Casual Listener
  • 811 Views
  • 1 replies
  • 2 likes
  • 811 Views
  • 1 replies
  • 2 likes

Spotify Student

Currently a very unhappy customer !!! I have been going back and forth with both Spotify and iTunes for months. Not only is it IMPOSSIBLE to find a way to contact Spotify support via their webpage, the last time I did NO ONE responded. My Spotify Cas...

  • Newbie
  • Currently a very unhappy customer !!!   I have been going back and forth with both Spotify and iTunes for months. Not only is it IMPOSSIBLE to find a way to contact Spotify support via their...
  • MattSuda
  • Spotify Star
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Premium User - Still no syncing of Offline Files?!

I've been a Premium user for over a year now and I still can't sync my own Local files to my iPhone ios8? I have Spotify on same account on both, same network.. Open Spotify on iMac, open on iPhone iPhone shows on "Devices" either connected with cabl...

  • Regular
  • I've been a Premium user for over a year now and I still can't sync my own Local files to my iPhone ios8?   I have Spotify on same account on both, same network..   Open Spotify on ...
  • paulc07
  • Regular
  • 844 Views
  • 2 replies
  • 0 likes
  • 844 Views
  • 2 replies
  • 0 likes

Payed for premium but won't work

Hi I have just brought the premium version but is not working ive logged out and logged back in and felted the app and reinstalled it and still nothing.any help would be great.

  • Newbie
  • Hi I have just brought the premium version but is not working ive logged out and logged back in and felted the app and reinstalled it and still nothing.any help would be great.
  • MattSuda
  • Spotify Star
  • 413 Views
  • 2 replies
  • 0 likes
  • Help
  • 413 Views
  • 2 replies
  • 0 likes

Delete Song from any playlist - Remove song from any playlist

ALL I want to know is how - in simple terms - to delete ANY song from ANY playlist. Tell me please where to find and how to execute that action on each 'style' of Spotify....(MAC/iOS)

  • Music Fan
  • ALL I want to know is how - in simple terms - to delete ANY song from ANY playlist.  Tell me please where to find and how to execute that action on each 'style' of Spotify....(MAC/iOS)
  • MattSuda
  • Spotify Star
  • 479 Views
  • 1 replies
  • 0 likes
  • 479 Views
  • 1 replies
  • 0 likes

I have recently updated to 2.4.0.1822 (premium) and having problems with offline playback.

I have recently updated to 2.4.0.1822 (premium) and having problems with offline playback. Firstly when I updated the app I had to re-download all the offline songs (pain). Then I found that most of them won't play offline. This was painful as I was ...

  • Casual Listener
  • I have recently updated to 2.4.0.1822 (premium) and having problems with offline playback. Firstly when I updated the app I had to re-download all the offline songs (pain). Then I found that most of ...
  • MichaelW
  • Community Legend
  • 625 Views
  • 3 replies
  • 0 likes
  • 625 Views
  • 3 replies
  • 0 likes

Disappearing saved music and downloads

Hello! I am new to Spotify and I am a premium subscriber. For the first week everything worked fine. Now every album or song that I save disappears from my music after about 10 minutes even if I save it for offline listening. I figured out that if I ...

  • Roadie
  • Hello!  I am new to Spotify and I am a premium subscriber.  For the first week everything worked fine.  Now every album or song that I save disappears from my music after about 10 minu...
  • mendomaid
  • Roadie
  • 713 Views
  • 11 replies
  • 0 likes
  • 713 Views
  • 11 replies
  • 0 likes

Just how big does the iOS app cache get?

Hello, the cache used to max out for me at 1gb (maybe about a year ago). Every now and then it would need to be deleted to get all the space back, but it was ok. Now I have a 6 plus 128GB. I have never saved a single track for offline playback on thi...

  • Newbie
  • Hello, the cache used to max out for me at 1gb (maybe about a year ago). Every now and then it would need to be deleted to get all the space back, but it was ok. Now I have a 6 plus 128GB. I have n...
  • 348 Views
  • 0 replies
  • 0 likes
  • 348 Views
  • 0 replies
  • 0 likes

Playlist disappeared and songs stop in tje middle

I need your help. This morning, from one minute to another, my playlist dissappeared from the application in my iPhone. Also, the songs stop in the middle, and I can't restart them, I have to jump to the next, which also stop after some seconds. They...

  • Newbie
  • I need your help. This morning, from one minute to another, my playlist dissappeared from the application in my iPhone. Also, the songs stop in the middle, and I can't restart them, I have to jump ...
  • MattSuda
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Offline on Multiple Devices

New to Spotify. If I suscribe to Premium I see I can download playlists and can use multiple devices. So my question is this -- can I sync different playlists to my iPhone than I do to my iPad? Or once I sync does it send everything to each device?

  • Newbie
  • New to Spotify.  If I suscribe to Premium I see I can download playlists and can use multiple devices.  So my question is this -- can I sync different playlists to my iPhone than I do to my...
  • MattSuda
  • Spotify Star
  • 10689 Views
  • 2 replies
  • 0 likes
  • 10689 Views
  • 2 replies
  • 0 likes