Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Logged out on all devices

Logged out on all devices

Plan: Free

Country: USA 

Device: iPhone 5s, Chromebook

My Question or Issue:

I have been logged out of my account on every single device I previously had Spotify on. All of a sudden one day I opened Spotify on my phone and I couldn't get back in with my previous username and password combo. Then, later I figured I could just access my playlists on my laptop but I  was randomly logged out there too. I tried every password I could think of and the saved password on my computer even said it was the password I had been trying. I haven't logged in with Facebook so I only have the one way to access my account. Please send help! I'm very disappointed in Spotify right now.

 

Reply
2 Replies

Hi there!

Sorry to hear that you think someone else has gained access to your Spotify account. Check out this Spotify Answer for the next steps to take.

Thanks!

I don't believe this is a solution to my problem, I haven't given anyone else my password or shared my information, one day I was simply logged out without any warning on my phone and laptop. 

Suggested posts