Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 33727 Views
  • 13 replies
  • 36 likes
  • 33727 Views
  • 13 replies
  • 36 likes

Superuser Contribution family plan gone, lost all playlists after stupid spotify upgrade

Planfamily planCountry usaDeviceiphone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I upgraded my spotify last night. today i go in, and my playlists are ALLL GONE. and i have ads, and it's like a blank new account. I...

  • Newbie
  • Plan family plan Country  usa Device iphone 6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I upgraded my spotify last night.   t...
  • Peter
  • Spotify Legend
  • 1745 Views
  • 4 replies
  • 0 likes
  • 1745 Views
  • 4 replies
  • 0 likes

Solved!! Continuous Play not working

PlanPremiumCountry USDeviceiPhone 7016)Operating SystemiOS 12.1 My Question or Issue Continuous Play has not worked for me for some time. I enabled it on my phone and every single time, no matter restarting or switching or unswitching the "Continuous...

  • Casual Listener
  • Plan Premium Country  US Device iPhone 7016) Operating System iOS 12.1   My Question or Issue  Continuous Play has not worked for me for some time.  I enabled it on my p...
  • kikiepitome
  • Casual Listener
  • 8052 Views
  • 2 replies
  • 1 likes
  • 8052 Views
  • 2 replies
  • 1 likes

Solved!! Autoplay Not Working

Not sure if this falls into the autoplay category, but is there a way to keep music playing after a song ends? Example, go to - Discover > New Releases > click artist, album, song > play song. There might only be 1 song in that New Releases selection...

  • Gig Goer
  • Not sure if this falls into the autoplay category, but is there a way to keep music playing after a song ends? Example, go to - Discover > New Releases > click artist, album, song > play son...
  • Loxer
  • Community Legend
  • 2282 Views
  • 1 replies
  • 0 likes
  • autoplay
  • 2282 Views
  • 1 replies
  • 0 likes

STOP Heavy Rotation

Please get rid of the heavy rotation. It has songs/albums/genres I have never listened to. It has rotated through electronica, gansta rap, and now on R&B pop. Not only do I not listen to those genres, but it starts to play with no input from me. I ha...

2018.png
  • Casual Listener
  • Please get rid of the heavy rotation.  It has songs/albums/genres I have never listened to. It has rotated through electronica, gansta rap, and now on R&B pop.  Not only do I not listen...
  • leahondemand
  • Newbie
  • 4833 Views
  • 2 replies
  • 11 likes
  • 4833 Views
  • 2 replies
  • 11 likes

Not advancing to next track

PlanPremiumCountry UKDeviceiPhone 7Operating SystemiOS12 My Question or Issue When I play a playlist (any playlist) Spotify doesn't automatically advance to the next track. It seems to 'stick' at 1 or 2 seconds before the end. I then have to manually...

  • Newbie
  • Plan Premium Country  UK Device iPhone 7 Operating System iOS12   My Question or Issue  When I play a playlist (any playlist) Spotify doesn't automatically advance to the nex...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Carplay: unable to connect to (null)

PlanPremiumCountry DenmarkDevice(iPhone 6 )Operating Systemios 12.1(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am getting an error "unable to connect to (null)" on the car's display when connecting via airplay. Music still plays but...

  • Casual Listener
  • Plan Premium Country  Denmark Device (iPhone 6 ) Operating System ios 12.1 (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am getting an error "unable to co...
  • gregnorz
  • Newbie
  • 1105 Views
  • 1 replies
  • 4 likes
  • 1105 Views
  • 1 replies
  • 4 likes

[Bug] Some songs break display by moving buttons around with some kind of animated image

I shuffle my entire collection through my computer, so I haven’t kept track of which dogs do this. Maybe they have animated album art or something that somehow takes up the whole screen? This wouldn’t be much of an issue if I didn’t use Spotify mainl...

  • Visitor
  •   I shuffle my entire collection through my computer, so I haven’t kept track of which dogs do this. Maybe they have animated album art or something that somehow takes up the whole screen? This...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

AirPods - Can't resume play on video songs

PlanPremiumCountry USADeviceiPhone XROperating SystemiOS 12.1.2 My Question or IssueI use AirPods. When I'm listening to a playlist, if I pause the music via removing the AirPods, when I put the AirPods back in, the music does not auto-resume if the ...

  • Newbie
  • Plan Premium Country  USA Device iPhone XR Operating System iOS 12.1.2   My Question or Issue I use AirPods. When I'm listening to a playlist, if I pause the music via removing th...
  • 1118 Views
  • 0 replies
  • 0 likes
  • AirPods
    iOS 12
  • 1118 Views
  • 0 replies
  • 0 likes

Spotify mobile missing features?

PlanFreeCountry AustraliaDeviceiPhone 6 I’m new, so sorry if I’m posting on wrong forum or doing anything wrong. I’m just wondering about the library differences between iPad and iPhone versions of Spotify. Imagine a brand new account, and they favor...

  • Casual Listener
  • Plan Free Country  Australia Device iPhone 6   I’m new, so sorry if I’m posting on wrong forum or doing anything wrong. I’m just wondering about the library differences between iPad ...
  • Loxer
  • Community Legend
  • 400 Views
  • 1 replies
  • 0 likes
  • 400 Views
  • 1 replies
  • 0 likes

Superuser Contribution My 2018 Wrapped has the same song on it twice.

PlanPremiumCountry USADevice(iPhone Xs)My Question or Issue On my 2018 Wrapped playlist, it says my top songs are, "SAD!, SAD!, Moonlight, Jocelyn Flores, and All The Stars" I'm just wondering why SAD! appears twice and what other song made it to my ...

  • Visitor
  • Plan Premium Country  USA Device (iPhone Xs) My Question or Issue  On my 2018 Wrapped playlist, it says my top songs are, "SAD!, SAD!, Moonlight, Jocelyn Flores, and All The Stars" I...
  • Daisy
  • Spotify Legend
  • 706 Views
  • 1 replies
  • 0 likes
  • 706 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ongoing problems with shuffle

PlanPremiumCountryThe NetherlandsDeviceiPhone 7Operating SystemiOS 10 My Question or IssueI have been experiencing a lot of issues with the shuffle function for quite some time now, and I can't think of any other solutions beside the ones I tried alr...

  • Regular
  • Plan Premium Country The Netherlands Device iPhone 7 Operating System iOS 10   My Question or Issue I have been experiencing a lot of issues with the shuffle function for quite some ti...
  • Guido
  • Spotify Legend
  • 3459 Views
  • 10 replies
  • 0 likes
  • 3459 Views
  • 10 replies
  • 0 likes

Superuser Contribution App keeps saying I'm offline while I'm not

PlanPremiumCountryBrazil DeviceiPhone7 Operating SystemiOS 12.1.1 My Question or Issue Multiple times, while connected to my home WiFi and navigating normally, I open the Spotify app and it says I'm offline. I'm not able to access any online playlist...

  • Casual Listener
  • Plan Premium Country Brazil   Device iPhone7  Operating System iOS 12.1.1   My Question or Issue  Multiple times, while connected to my home WiFi and navigating normall...
  • Daisy
  • Spotify Legend
  • 665 Views
  • 3 replies
  • 0 likes
  • 665 Views
  • 3 replies
  • 0 likes

Superuser Contribution Clean Songs Replaced with Explicit

PlanPremiumCountryUSADeviceiPhone 7Operating SystemiOS 12.1 My Question or IssueIs anyone else having issues where clean songs in saved, and even in downloaded offline, playlists are being replaced with explicit versions that aren't caught by the exp...

  • Newbie
  • Plan Premium Country USA Device iPhone 7 Operating System iOS 12.1   My Question or Issue Is anyone else having issues where clean songs in saved, and even in downloaded offline, playl...
  • Daisy
  • Spotify Legend
  • 853 Views
  • 1 replies
  • 0 likes
  • clean
    Explicit
  • 853 Views
  • 1 replies
  • 0 likes

Randomly Pausing and Skipping During Playback

PlanPremiumCountryUS DeviceiPhone 7 +Operating SystemLastest IOS My Question or Issue Hi,Over the last few days/weeks the Spotify app on my iphone has started pausing during playback and skipping while playing songs. It's gotten to the point where it...

  • Casual Listener
  • Plan Premium Country US   Device iPhone 7 + Operating System Lastest IOS   My Question or Issue   Hi, Over the last few days/weeks the Spotify app on my iphone has started...
  • michelle105
  • Casual Listener
  • 887 Views
  • 2 replies
  • 0 likes
  • 887 Views
  • 2 replies
  • 0 likes

How can add sound who is on storage on my phone.

Im download soung who is not avelible in spoty and is on storage on my iphone.How can im add this song on playlist ?PlanPremiumCountry BulgariaDeviceIphone 8 plusOperating SystemIS12.x last version My Question or Issue

  • Regular
  • Im download soung who is not avelible in spoty and is on storage on my iphone. How can im add this song on playlist ? Plan Premium Country  Bulgaria Device Iphone 8 plus Operating System...
  • spikerrbg
  • Regular
  • 324 Views
  • 2 replies
  • 0 likes
  • 324 Views
  • 2 replies
  • 0 likes

Spotify app won’t work on iphone

PlanPremium CountryAustralia DeviceiPhone 8 Operating SystemiOS 10 My Question or IssueMy Spotify app won’t play music on my iPhone, I have logged our and in, I have deleted the app and reinstalled it and I have check that my phone is up to date. Has...

  • Newbie
  •   Plan Premium   Country Australia   Device iPhone 8   Operating System iOS 10   My Question or Issue My Spotify app won’t play music on my iPhone, I have ...
  • Loxer
  • Community Legend
  • 453 Views
  • 1 replies
  • 0 likes
  • 453 Views
  • 1 replies
  • 0 likes

Solved!! Weard icon in the top-left corner

PlanFree Country Abroad DeviceiPhone X Operating SystemiOS 12.1.2 Issue Weard icon in the top-left corner. View - Playing from playlist.

  • Newbie
  • Plan Free   Country  Abroad   Device iPhone X   Operating System iOS 12.1.2   Issue  Weard icon in the top-left corner. View - Playing from playlist.
  • kellinuss1
  • Music Fan
  • 1069 Views
  • 1 replies
  • 0 likes
  • 1069 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Playlists] View all Playlist Followers

A few months ago my iPod Touch started being unable to see any of my Playlists. My MacBook Pro and iPhone SE can still view all the playlists I have created. Because the iPod is tethered to my stereo system, I have been working around it by using Spo...

  • Music Fan
  • A few months ago my iPod Touch started being unable to see any of my Playlists. My MacBook Pro and iPhone SE can still view all the playlists I have created.    Because the iPod is t...
  • Daisy
  • Spotify Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can not select song; have premium

PlanPremiumCountry USDeviceiPhone 8Operating Systemnewest I connect Spotify via my desktop to play through the speakers (they are better than my blue tooth). I then open Spotify via iphone app, select 'play on ZYZ desktop' selection and now have it o...

  • Casual Listener
  •   Plan Premium Country  US Device iPhone 8 Operating System newest     I connect Spotify via my desktop to play through the speakers (they are better than my blue tooth...
  • Daisy
  • Spotify Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Pausing When I Open Apps

When I am listening to music on spotify it pauses when I open some apps, for example Twitter and Narwhal, I can go back to spotify and play the music again but it just pauses if I reopen the apps. I have spotify premium and I'm using an iPhone X iOS ...

  • Newbie
  • When I am listening to music on spotify it pauses when I open some apps, for example Twitter and Narwhal, I can go back to spotify and play the music again but it just pauses if I reopen the apps. &...
  • Daisy
  • Spotify Legend
  • 3269 Views
  • 1 replies
  • 0 likes
  • 3269 Views
  • 1 replies
  • 0 likes