Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

231028 Views

53 replies

13 likes

  • 231028 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

154342 Views

507 replies

108 likes

  • 154342 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

107441 Views

19 replies

38 likes

  • 107441 Views
  • 19 replies
  • 38 likes

Incorrect storage info

PlanPremiumCountryGreeceDeviceiPhone XS MaxOperating SystemiOS 12.1.2 My Question or IssueHello there ,I’ve recently came over the fact that the Spotify app and iPhone settings display different free storage available . What’s the problem ?

Newbie

Plan Premium Country Greece Device iPhone XS Max Operating System iOS 12.1.2     My Question or Issue Hello there ,I’ve recently came over the fact that the Spotify app and iPhon...

Sissing

Casual Listener

1443 Views

4 replies

1 likes

  • 1443 Views
  • 4 replies
  • 1 likes

Removed “Appears On” feature with January 2019 IOS Update

PlanPremiumCountry USADeviceiPhone 8 PlusOperating SystemiOS 12.1 My Question or IssueLooks like Spotify has updated the ios app yet again. They have streamlined the artist pages and removed the “Appears On” section typically found at the bottom of t...

Casual Listener

Plan Premium Country  USA Device iPhone 8 Plus Operating System iOS 12.1   My Question or Issue Looks like Spotify has updated the ios app yet again.  They have streamli...

spartnerfy

Casual Listener

6008 Views

4 replies

34 likes

  • 6008 Views
  • 4 replies
  • 34 likes

Hmm No Internet Connection

PremiumCountryAustralia DeviceiPhone 10s, Operating SystemiOS 12.1.12My Question or Issue When I try to open my Spotify app, it says ' Hmm no internet connectection' and has a try again button. I can't even access the settings button. I do have full ...

Newbie

Premium Country Australia   Device iPhone 10s,  Operating System iOS 12.1.12 My Question or Issue  When I try to open my Spotify app, it says ' Hmm no internet connectection' ...

Loxer

Community Legend

1503 Views

1 replies

0 likes

  • 1503 Views
  • 1 replies
  • 0 likes

Solved!! Missing Recently Played Artists and follow buttons on radio stations

Hi, for the past three months my profile is missing my Recently Played Artists. It shows my Public Playlists but nothing else. I've seen on other people's profile that their Recently Played are on their profiles so I'm wondering if this is a issue fo...

Newbie

Hi, for the past three months my profile is missing my Recently Played Artists. It shows my Public Playlists but nothing else. I've seen on other people's profile that their Recently Played are on th...

rpenn

Gig Goer

1722 Views

1 replies

0 likes

  • 1722 Views
  • 1 replies
  • 0 likes

Huge battery drain, iPhone 8, iOS12

PlanPremiumCountryCanadaDevice(iPhone Operating System(iOS 12.1.2) My Question or IssueI just got spotify a week ago and it is draining my battery like crazy. I've seen many posts about it but none recently. I tried restarting my phone, restoring fro...

Regular

Plan Premium Country Canada Device (iPhone 😎 Operating System (iOS 12.1.2)   My Question or Issue I just got spotify a week ago and it is draining my battery like crazy. I've seen man...

still_joe

Regular

2151 Views

2 replies

2 likes

  • 2151 Views
  • 2 replies
  • 2 likes

Superuser Contribution Local files won't show up on iPhone

PlanPremiumDeviceMacbook ProOperating SystemMacOS My Question or IssueSo I downloaded a song from my local files to my Macbook. I can play the song on my computer but when I put it in a playlist, it won't show up on my iPhone. I am on the same wifi a...

Casual Listener

Plan Premium Device Macbook Pro Operating System MacOS   My Question or Issue So I downloaded a song from my local files to my Macbook. I can play the song on my computer but when I put ...

Daisy

Spotify Legend

852 Views

3 replies

0 likes

  • 852 Views
  • 3 replies
  • 0 likes

Issues with queue when using bluetooth

PlanFree/PremiumCountry USADeviceiPhoneOperating SystemiOS My Question or Issue I use bluetooth to play music in my mazda but I have been experiencing issues with shuffling and reordering tracks. Usually I can go to my queue and reorder or remove son...

Visitor

Plan Free/Premium Country  USA Device iPhone Operating System iOS   My Question or Issue   I use bluetooth to play music in my mazda but I have been experiencing issues with...

736 Views

0 replies

1 likes

  • 736 Views
  • 0 replies
  • 1 likes

[Amazon Echo Dot] 2nd iPhone in household unable to see Echo Dot in Devices

PlanPremium - Family PlanCountryUSA DeviceiPhone XSOperating SystemiOS 12 My Question or Issue I have a few Echo Dots setup in my house. My account is able to select the Dots in the devices. When I go to my Wife's iPhone we are unable to select any D...

Newbie

Plan Premium - Family Plan Country USA  Device iPhone XS Operating System iOS 12  My Question or Issue   I have a few Echo Dots setup in my house. My account is able to selec...

598 Views

0 replies

0 likes

  • 598 Views
  • 0 replies
  • 0 likes

How do I know what I have download? (premium user)

PlanPremiumCountry UKDeviceiphone 6Operating Systemios 11 My Question or Issue Hi all, hope you are well. I have downloaded some music back in the days but I cannot remember what. Can you please let me know which is the procedure to find it? Best

Newbie

Plan Premium Country  UK Device iphone 6 Operating System ios 11   My Question or Issue  Hi all, hope you are well. I have downloaded some music back in the days but I cannot...

user-removed

Not applicable

632 Views

1 replies

0 likes

  • 632 Views
  • 1 replies
  • 0 likes

Can’t log into my account

PLAN-premiumDEVICE-iPhone 6plus(iOS10) I have a premium account with Spotify, I set up my account using my Facebook log in details. Ive tried to log into my Spotify but unable to do so. Error 408 pops up all the time. Could anyone help

Newbie

PLAN-premium DEVICE-iPhone 6plus(iOS10)  I have a premium account with Spotify, I set up my account using my Facebook log in details.  Ive tried to log into my Spotify but unable to do...

Loxer

Community Legend

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

"Shuffle Play" a playlist plays one song, then plays songs from another album

PlanPremiumCountryUSA DeviceiPhone 8Operating SystemLatest iOS My Question or Issuewhenever I pick a new playlist and then press "Shuffle Play" it'll play a random song from the playlist, then revert to playing songs of another album that aren't on t...

Casual Listener

Plan Premium Country USA  Device iPhone 8 Operating System Latest iOS   My Question or Issue whenever I pick a new playlist and then press "Shuffle Play" it'll play a random song ...

1024 Views

0 replies

3 likes

  • 1024 Views
  • 0 replies
  • 3 likes

Shuffle and Repeat Does NOT play full playlist

Hello, I have been having this issue for awhile now where I have a playlist of x number of songs, but only the same 50 or so are played when I have it on shuffle and repeat. Before offering helpful suggestions, I have attempted the following:-Logging...

Casual Listener

  Hello,   I have been having this issue for awhile now where I have a playlist of x number of songs, but only the same 50 or so are played when I have it on shuffle and repeat. Before o...

rpenn

Gig Goer

1142 Views

2 replies

2 likes

  • 1142 Views
  • 2 replies
  • 2 likes

Spotify stop playing music and wont play anymore

So in one hour spotify stop play about 5 times, and won’t play forward before its just star... play button wont work at that time so u can’t make go forward... and spotify shut it down app couple times... i have re installed hole app, restore phone, ...

Casual Listener

So in one hour spotify stop play about 5 times, and won’t play forward before its just star... play button wont work at that time so u can’t make go forward... and spotify shut it down app couple tim...

Taubys

Casual Listener

968 Views

3 replies

0 likes

  • 968 Views
  • 3 replies
  • 0 likes

JVC Car bluetooth player and iphone not playing spotify longer than few seconds

PlanPremiumCountryAUS Devicejvc car bluetooth play and iphone XROperating Systemnewest IOS My Question or IssueHi guys,My old iphone connected to my cars JVC bluetooth player with a cable and would play with no problems. Got an android phone for a fe...

Newbie

Plan Premium Country AUS   Device jvc car bluetooth play and iphone XR Operating System newest IOS   My Question or Issue Hi guys, My old iphone connected to my cars JVC bluetoo...

692 Views

0 replies

0 likes

  • 692 Views
  • 0 replies
  • 0 likes

lost song and auto correcting search

So i goofed and meant to queue a song but i swipped the wrong way and deleted it. I have done this before, normally I go and get the song back right away... this time is differnt. Now I know the name of the song, "Chai" I dont know the artist and it ...

Newbie

So i goofed and meant to queue a song but i swipped the wrong way and deleted it. I have done this before, normally I go and get the song back right away... this time is differnt. Now I know the...

user-removed

Not applicable

647 Views

1 replies

0 likes

  • 647 Views
  • 1 replies
  • 0 likes

Solved!! 2019 and Webplayer is still broken

Webplayer is not playing any songs on any browsers.What I have done to try resolving the issue.- Deleted Cookies and All Temp Files many times.- Disabled Antivirus and Firewall- Reset TCPIP and Winsock Catalog- Toggled offline mode- Tried incognito m...

Regular

  Webplayer is not playing any songs on any browsers. What I have done to try resolving the issue. - Deleted Cookies and All Temp Files many times. - Disabled Antivirus and Firewall - Reset...

Jiansarys

Regular

4907 Views

2 replies

0 likes

  • 4907 Views
  • 2 replies
  • 0 likes

Scrolling Selects Artist’s Popular Tracks

DeviceiPhone 8 PlusOperating SystemiOS 12 My Question or IssueGo to any artist’s page in the Spotify application. Scroll down on the page. While the page is still scrolling, tap the screen on the Popular section of the artists page to stop the scroll...

Regular

  Device iPhone 8 Plus Operating System iOS 12   My Question or Issue Go to any artist’s page in the Spotify application.   Scroll down on the page.   While the page is...

577 Views

0 replies

2 likes

  • 577 Views
  • 0 replies
  • 2 likes

[Carplay] album tracks are out of order

PlanPremiumCountry USADeviceiPhone XOperating SystemiOS 12.1.2 When using CarPlay, all the album tracks are out of order. If I look at the app on my phone, the tracks are in order. Ive checked the settings on the app and made sure shuffle is off, but...

Newbie

  Plan Premium Country  USA Device iPhone X Operating System iOS 12.1.2   When using CarPlay, all the album tracks are out of order. If I look at the app on my phone, th...

blyndon

Newbie

810 Views

2 replies

2 likes

  • 810 Views
  • 2 replies
  • 2 likes

Certain music appears on other devices but not on my iphone

PlanPremium DeviceiPhone 7+Operating SystemiOS 10 My IssueOne of the albums from the artist Jesse McCartney (Departure:Recharged) appears on every other device(everybody else's spotify and my laptop included)except my own phone. Initially, I thought ...

Casual Listener

  Plan Premium   Device iPhone 7+ Operating System iOS 10   My Issue One of the albums from the artist Jesse McCartney (Departure:Recharged) appears on every other device(eve...

katiek_

Composer

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes