Spotify Community

Dan883 · 2017-05-13

Hi,
I've subscrived a premium famiily's account and i can't set " max quality " for music streaming. It asks me to switch to premium account. Why?? Someone can help me?

Maria_B · 2017-05-16

Hey @Dan883!

Welcome to the Spotify Community.

That's odd. If you're currently a member of a Premium for Family plan, your account should have a Premium subscription active. Can you try changing the audio quality by following the steps here?

If you keep getting an error message, could you try logging out and back in?

Let us know how it goes.

Maria_BModerator

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart

View solution in original post

Maria_B · 2017-05-16

Hey @Dan883!

Welcome to the Spotify Community.

That's odd. If you're currently a member of a Premium for Family plan, your account should have a Premium subscription active. Can you try changing the audio quality by following the steps here?

If you keep getting an error message, could you try logging out and back in?

Let us know how it goes.

Maria_BModerator

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart

Dan883 · 2017-05-16

I've fixed by redownloading the app.
Probably was an error in the old android's apk.
Thank you!!

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