Music stops playing after 20 seconds

[SpotyRalf]

• None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium  premium 

Country Spain 

Device iPhone Xs 

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

iOS 12.2

My Question or Issue

It started this evening. Any song I choose whether it’s a downloaded one or not it stops after 20 second. When I tap the play key it plays again for another 20 seconds and so on. 

[Billy-J]

Hey @SpotyRalf, I'll be happy to help! 

It seems like you're on iOS 12.2. The latest iOS version is iOS 12.3.1. I'd recommend updating your device to the latest version, and let me know if the same issue happens. 

You should be able to update your device by going to Settings > General > Software Update.

Let me know how this goes 🙂 

[SpotyRalf]

Hi,

Thanks for the good hint. Since I did the update to 12.3.1 it works again without interuption.

[Billy-J]

Hey @SpotyRalf.

You're welcome! I'm happy to hear that this issue has been fixed. If you need a hand with anything else in the future, you can always reply here or start up a new thread and the community will be more than happy to help.

Have a great rest of your week 🙂 

[SpotyRalf]

Thank you for your great support! I have a final question: where can I check out all of the facilities Spotify offers to their subscribers that can make me a real professional user? Thank you and have a great rest of the week, too!

[Billy-J]

Hey @SpotyRalf.

I'm not sure what you mean by your question. Can you explain further please?

Thanks